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How much do customer service ups jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for customer service ups in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Customer Service Ups and Customer Support Specialist?

AspectCustomer Service UpsCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer certifications in customer serviceHigh school diploma; certifications like HDI or CompTIA may be beneficial
Work EnvironmentCall centers, retail, or online support platformsCall centers, technical support centers, or online support teams
Employer & Industry UsageRetail, telecommunications, e-commerce, and service industriesTechnology, software, telecommunications, and service sectors
Common Search & Comparison IntentCustomer Service Ups vs Customer Support Specialist

Customer Service Ups and Customer Support Specialist roles often overlap in work environment and required credentials. However, Customer Service Ups typically focus on general customer interactions in retail or service settings, while Customer Support Specialists often handle technical issues in tech or software industries. Both roles aim to enhance customer satisfaction but differ in technical complexity and industry focus.

What does a typical day look like for a Customer Service Representative at UPS, and how do they interact with other departments?

A typical day for a Customer Service Representative at UPS involves handling customer inquiries via phone, email, or in-person, resolving issues related to shipments, tracking packages, and providing information about UPS services. Representatives often collaborate with drivers, warehouse staff, and the logistics team to resolve delivery problems and ensure customer satisfaction. The role requires multitasking and adaptability, as priorities can shift quickly during peak shipping periods. Teamwork is essential, and there are frequent opportunities to communicate with other departments to expedite solutions for customers.

What are the key skills and qualifications needed to thrive as a Customer Service Representative at UPS, and why are they important?

To thrive as a Customer Service Representative at UPS, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, package tracking systems, and standard office tools is typically required. Patience, active listening, and a positive attitude are essential soft skills for resolving customer inquiries effectively. These competencies ensure efficient issue resolution, enhance customer satisfaction, and support UPS's reputation for reliable service.

What are Customer Service Representatives at UPS?

Customer Service Representatives at UPS are professionals responsible for assisting customers with their shipping needs, addressing inquiries, processing orders, and resolving issues related to UPS services. They serve as the main point of contact between UPS and its customers, ensuring a positive customer experience. Their duties may include tracking packages, handling complaints, providing information about UPS services, and coordinating with other departments to resolve delivery or billing issues. Strong communication and problem-solving skills are essential for this role.

Is it hard getting hired by UPS?

Getting hired as a Customer Service UPS employee can be competitive, as the company often receives many applications for available positions. Candidates typically need good communication skills, a clean background check, and sometimes prior customer service experience. The hiring process includes an application, interview, and background screening, and having relevant skills can improve chances of being hired.
What cities are hiring for Customer Service Ups jobs? Cities with the most Customer Service Ups job openings:
What states have the most Customer Service Ups jobs? States with the most job openings for Customer Service Ups jobs include:
Customer Service Ups jobs near you
Infographic showing various Customer Service Ups job openings in the United States as of May 2026, with employment types broken down into 38% Full Time, 13% Temporary, and 49% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Retail Sales Associate / Customer Service Representative - The UPS Store

Retail Sales Associate / Customer Service Representative - The UPS Store

The UPS Store

Palm Beach Gardens, FL • On-site

Full-time

PTO

Posted 11 days ago

The UPS Store rating

5.7

Company rating: 5.7 out of 10

Based on 619 frontline employees who took The Breakroom Quiz

451st of 713 rated retailers

Job description

The UPS Store is seeking a friendly, reliable, and customer-focused Retail Sales Associate / Customer Service Representative to join our team in Palm Beach Gardens, FL. This position is ideal for someone who enjoys helping people, working in a fast-paced retail environment, and learning a variety of shipping, printing, mailbox, and small business services. No shipping experience is required-we provide hands-on training for the right candidate.
RESPONSIBILITIES
  • Deliver outstanding customer service to walk-in customers and telephone inquiries.
  • Assist customers with shipping, packing, mailbox services, package drop-offs, Amazon returns, printing, copying, faxing, and retail purchases.
  • Receive and process packages for shipment through UPS, USPS, and other carriers.
  • Recommend shipping, packing, printing, and business service solutions based on customer needs.
  • Operate point-of-sale systems, printers, copiers, fax machines, laminating machines, binding equipment, and other store equipment.
  • Provide accurate information regarding shipping options, packaging requirements, delivery timelines, mailbox services, and printing solutions.
  • Learn all products, services, pricing options, and industry best practices.
  • Maintain a clean, organized, professional, and safe store environment.
  • Support daily store operations and assist team members as needed.
  • Perform other duties assigned by management.

QUALIFICATIONS
  • High school diploma or GED required.
  • Previous experience in retail sales, customer service, cashiering, shipping, printing, office services, hospitality, or related fields preferred.
  • Strong computer and internet skills.
  • Experience with Microsoft Office, POS systems, printers, copiers, or Adobe software is a plus.
  • Excellent communication and customer service skills.
  • Strong attention to detail and ability to multitask.
  • Friendly, professional, dependable, and team-oriented attitude.
  • Ability to work efficiently in a fast-paced retail environment.
  • Ability to stand for extended periods and lift up to 40 pounds.
  • Willingness to learn all aspects of The UPS Store business.

WHY WORK WITH US?
  • Paid Time Off (PTO)
  • Paid training and ongoing development.
  • Growth and advancement opportunities.
  • Positive and supportive team environment.
  • Learn valuable skills in shipping, printing, retail sales, customer service, and small business operations.
  • Work with a diverse customer base including local residents, professionals, and small business owners.

No shipping or printing experience? We are happy to train motivated individuals with strong customer service skills and a positive attitude.

What The UPS Store employees say

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Benefits

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UPS Store logo

About UPS Store

Sourced by ZipRecruiter

The UPS Store Inc., is a subsidiary of UPS, and is the world’s largest franchisor of retail shipping, postal, printing and business service centers. UPS and The UPS Store Headquarters offer a unique promote-from-within culture where you’ll always find exciting new career opportunities at every level of the organization. From training and education to growth and empowerment, you have the freedom to forge a career path that can take you anywhere you want to go. UPS and The UPS Store Headquarters job categories include: Package Handlers and Helpers, Drivers and Mechanics, Customer Solutions and Sales, IT, Corporate, and Logistics and Operations.

Industry

Retail, printing and printing services, print media publishing, office supplies and stationery stores, couriers and messengers services and plastics packaging film and sheet (including laminated) manufacturing

Company size

10,000+ Employees

Headquarters location

San Diego, CA, US

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