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How much do customer service ups jobs pay per hour?

As of Jul 22, 2026, the average hourly pay for customer service ups in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Customer Service Ups and Customer Support Specialist?

AspectCustomer Service UpsCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer certifications in customer serviceHigh school diploma; certifications like HDI or CompTIA may be beneficial
Work EnvironmentCall centers, retail, or online support platformsCall centers, technical support centers, or online support teams
Employer & Industry UsageRetail, telecommunications, e-commerce, and service industriesTechnology, software, telecommunications, and service sectors
Common Search & Comparison IntentCustomer Service Ups vs Customer Support Specialist

Customer Service Ups and Customer Support Specialist roles often overlap in work environment and required credentials. However, Customer Service Ups typically focus on general customer interactions in retail or service settings, while Customer Support Specialists often handle technical issues in tech or software industries. Both roles aim to enhance customer satisfaction but differ in technical complexity and industry focus.

Which UPS positions pay the most?

In UPS, management roles such as Package Operations Managers, Logistics Managers, and Terminal Managers typically have the highest salaries among UPS positions. These roles often require experience, leadership skills, and sometimes specialized certifications, and they offer higher pay compared to entry-level roles like package handlers or delivery drivers.

How much does UPS pay per hour?

Customer Service UPS employees typically earn between $13 and $20 per hour, depending on experience, location, and shift. Entry-level positions may start at the lower end of this range, with opportunities for raises and advancement based on performance and tenure.

Is UPS a weekly pay job?

Customer Service UPS positions typically pay on a biweekly basis, though pay schedules can vary by location and employment status. Employees should check with their local UPS office or HR representative for specific pay schedule details.

What does a typical day look like for a Customer Service Representative at UPS, and how do they interact with other departments?

A typical day for a Customer Service Representative at UPS involves handling customer inquiries via phone, email, or in-person, resolving issues related to shipments, tracking packages, and providing information about UPS services. Representatives often collaborate with drivers, warehouse staff, and the logistics team to resolve delivery problems and ensure customer satisfaction. The role requires multitasking and adaptability, as priorities can shift quickly during peak shipping periods. Teamwork is essential, and there are frequent opportunities to communicate with other departments to expedite solutions for customers.

What are the key skills and qualifications needed to thrive as a Customer Service Representative at UPS, and why are they important?

To thrive as a Customer Service Representative at UPS, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, package tracking systems, and standard office tools is typically required. Patience, active listening, and a positive attitude are essential soft skills for resolving customer inquiries effectively. These competencies ensure efficient issue resolution, enhance customer satisfaction, and support UPS's reputation for reliable service.

What are Customer Service Representatives at UPS?

Customer Service Representatives at UPS are professionals responsible for assisting customers with their shipping needs, addressing inquiries, processing orders, and resolving issues related to UPS services. They serve as the main point of contact between UPS and its customers, ensuring a positive customer experience. Their duties may include tracking packages, handling complaints, providing information about UPS services, and coordinating with other departments to resolve delivery or billing issues. Strong communication and problem-solving skills are essential for this role.

Is it difficult to get hired at UPS?

Getting hired as a customer service associate at UPS typically involves completing an application, passing a background check, and sometimes a drug test. The hiring process can be competitive, especially during peak seasons, but having relevant customer service experience and good communication skills can improve your chances.
What cities are hiring for Customer Service Ups jobs? Cities with the most Customer Service Ups job openings:
What states have the most Customer Service Ups jobs? States with the most job openings for Customer Service Ups jobs include:
Customer Service Ups jobs near you
Infographic showing various Customer Service Ups job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Center/Customer Service Associate

The UPS Store 7001

Scottsdale, AZ • On-site

$14.50 - $20.25/hr

Other

Medical, PTO

Posted 9 days ago

Job description

Company Overview: We are a well-established UPS Store located in north Scottsdale, AZ. As an independently owned and operated franchise, we are dedicated to delivering exceptional service and convenience to our diverse clientele. Our store offers a wide range of shipping, printing, packing, and business services, catering to the needs of both individuals and businesses within the local community. We are currently seeking both full time and part time Center Associates who are friendly, customer-focused, and detail-oriented and want to join our team as we continue to provide outstanding service to our valued customers. Note that we have flexibility in what hours our staff can work into their schedules, including weekends if desired.

Job Summary: As a Center Associate at our UPS Store, you will be the face of our business, responsible for greeting and assisting customers with a wide range of services. Your primary focus will be on delivering top-notch customer service, efficiently handling shipping and printing requests, and ensuring that all transactions are processed accurately and in a timely manner. You will play a vital role in creating a positive and welcoming atmosphere within the store and building strong relationships with our valued customers.

Responsibilities:

Customer Service: Provide friendly, professional, and personalized assistance to all customers, addressing their inquiries, concerns, and service requests in a courteous manner.

Shipping and Packing: Efficiently handle shipping services, including weighing, labeling, and processing packages for domestic and international shipments. Ensure that packages are securely packed to prevent damage during transit.

Printing Services: Assist customers with printing needs, including document printing, scanning, and copying. Offer guidance on print options and ensure the final products meet customer expectations.

Product Knowledge: Acquire in-depth knowledge of UPS Store products and services to offer appropriate solutions and upsell additional services when suitable.

Cash Management: Process transactions accurately and handle payments through cash, credit cards, or other accepted methods. Maintain cash register and balance daily transactions.

Service Promotion: Inform customers about ongoing promotions, loyalty programs, and new services to encourage repeat business and attract potential clients.

Administrative Tasks: Perform general administrative duties, including filing, organizing, and maintaining records of shipping and printing activities.

Store Maintenance: Keep the store clean, organized, and visually appealing to enhance the customer experience.

Compliance: Adhere to UPS Store policies, procedures, and guidelines to ensure operational excellence and security.

Requirements:

Customer-Focused Attitude: A genuine passion for providing exceptional customer service and a friendly demeanor.

Communication Skills: Excellent verbal communication skills to effectively interact with customers and team members.

Detail-Oriented: Strong attention to detail to ensure accurate processing of shipping and printing requests.

Multitasking Abilities: Capability to handle multiple tasks simultaneously while maintaining a positive attitude.

Computer Proficiency: Basic computer skills to navigate various software applications and process transactions.

Physical Stamina: Ability to lift and move packages, stand for extended periods, and perform tasks that involve moderate physical activity.

Prior Experience: Previous experience in a customer service role or retail environment is a plus but not mandatory.

If you are a motivated, customer-focused individual with a passion for delivering exceptional service, we invite you to join our team as a UPS Store Center Associate in Scottsdale, AZ. We offer a competitive compensation package including medical benefits, PTO and opportunities for bonuses. Together, we will create positive experiences for our customers and contribute to the success and growth of our UPS Store within the local community.

Company Description

Customer Service Associate