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How much do customer service ups jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for customer service ups in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Customer Service Ups and Customer Support Specialist?

AspectCustomer Service UpsCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer certifications in customer serviceHigh school diploma; certifications like HDI or CompTIA may be beneficial
Work EnvironmentCall centers, retail, or online support platformsCall centers, technical support centers, or online support teams
Employer & Industry UsageRetail, telecommunications, e-commerce, and service industriesTechnology, software, telecommunications, and service sectors
Common Search & Comparison IntentCustomer Service Ups vs Customer Support Specialist

Customer Service Ups and Customer Support Specialist roles often overlap in work environment and required credentials. However, Customer Service Ups typically focus on general customer interactions in retail or service settings, while Customer Support Specialists often handle technical issues in tech or software industries. Both roles aim to enhance customer satisfaction but differ in technical complexity and industry focus.

Which UPS positions pay the most?

In UPS, management roles such as Package Operations Managers, Logistics Managers, and Terminal Managers typically have the highest salaries among UPS positions. These roles often require experience, leadership skills, and sometimes specialized certifications, and they offer higher pay compared to entry-level roles like package handlers or delivery drivers.

How much does UPS pay per hour?

Customer Service UPS employees typically earn between $13 and $20 per hour, depending on experience, location, and shift. Entry-level positions may start at the lower end of this range, with opportunities for raises and advancement based on performance and tenure.

Is UPS a weekly pay job?

Customer Service UPS positions typically pay on a biweekly basis, though pay schedules can vary by location and employment status. Employees should check with their local UPS office or HR representative for specific pay schedule details.

What does a typical day look like for a Customer Service Representative at UPS, and how do they interact with other departments?

A typical day for a Customer Service Representative at UPS involves handling customer inquiries via phone, email, or in-person, resolving issues related to shipments, tracking packages, and providing information about UPS services. Representatives often collaborate with drivers, warehouse staff, and the logistics team to resolve delivery problems and ensure customer satisfaction. The role requires multitasking and adaptability, as priorities can shift quickly during peak shipping periods. Teamwork is essential, and there are frequent opportunities to communicate with other departments to expedite solutions for customers.

What are the key skills and qualifications needed to thrive as a Customer Service Representative at UPS, and why are they important?

To thrive as a Customer Service Representative at UPS, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, package tracking systems, and standard office tools is typically required. Patience, active listening, and a positive attitude are essential soft skills for resolving customer inquiries effectively. These competencies ensure efficient issue resolution, enhance customer satisfaction, and support UPS's reputation for reliable service.

What are Customer Service Representatives at UPS?

Customer Service Representatives at UPS are professionals responsible for assisting customers with their shipping needs, addressing inquiries, processing orders, and resolving issues related to UPS services. They serve as the main point of contact between UPS and its customers, ensuring a positive customer experience. Their duties may include tracking packages, handling complaints, providing information about UPS services, and coordinating with other departments to resolve delivery or billing issues. Strong communication and problem-solving skills are essential for this role.

Is it difficult to get hired at UPS?

Getting hired as a customer service associate at UPS typically involves completing an application, passing a background check, and sometimes a drug test. The hiring process can be competitive, especially during peak seasons, but having relevant customer service experience and good communication skills can improve your chances.
What cities are hiring for Customer Service Ups jobs? Cities with the most Customer Service Ups job openings:
What states have the most Customer Service Ups jobs? States with the most job openings for Customer Service Ups jobs include:
Customer Service Ups jobs near you
Infographic showing various Customer Service Ups job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

The UPS Store Customer Service Sales Associate

The UPS Store #5048

Lenexa, KS

Other

Re-posted 17 days ago

Job description

The Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.
The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.

RESPONSIBILITIES          

  • Delivers outstanding customer service to walk-in customers and telephone inquiry 
  • Continuously practices good listening skills with customers, UPS Store team members, and leadership
  • Takes ownership of the customer's shipping needs and offers viable solutions
  • Takes action to learn all product and service offerings, alternative solutions, and industry trends
  • Operates all equipment, software, and devices in an expert fashion and is willing to teach others
  • Maintains a clean, organized, and safe working environment
  • Performs other duties as assigned

QUALIFICATIONS            

  • 2 year college or High school diploma or GED required
  • Strong computer skills, including Microsoft Office and Adobe Suites
  • Outstanding phone skills
  • Strong verbal and written communication skills, including spelling and math
  • Experience in selling products at POS
  • Multi-tasking, fast paced work experience 
  • Prompt, reliable, and responsible
  • Able to lift 40+ pounds

Apply