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How much do customer service ups jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for customer service ups in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Customer Service Ups and Customer Support Specialist?

AspectCustomer Service UpsCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer certifications in customer serviceHigh school diploma; certifications like HDI or CompTIA may be beneficial
Work EnvironmentCall centers, retail, or online support platformsCall centers, technical support centers, or online support teams
Employer & Industry UsageRetail, telecommunications, e-commerce, and service industriesTechnology, software, telecommunications, and service sectors
Common Search & Comparison IntentCustomer Service Ups vs Customer Support Specialist

Customer Service Ups and Customer Support Specialist roles often overlap in work environment and required credentials. However, Customer Service Ups typically focus on general customer interactions in retail or service settings, while Customer Support Specialists often handle technical issues in tech or software industries. Both roles aim to enhance customer satisfaction but differ in technical complexity and industry focus.

What does a typical day look like for a Customer Service Representative at UPS, and how do they interact with other departments?

A typical day for a Customer Service Representative at UPS involves handling customer inquiries via phone, email, or in-person, resolving issues related to shipments, tracking packages, and providing information about UPS services. Representatives often collaborate with drivers, warehouse staff, and the logistics team to resolve delivery problems and ensure customer satisfaction. The role requires multitasking and adaptability, as priorities can shift quickly during peak shipping periods. Teamwork is essential, and there are frequent opportunities to communicate with other departments to expedite solutions for customers.

What are the key skills and qualifications needed to thrive as a Customer Service Representative at UPS, and why are they important?

To thrive as a Customer Service Representative at UPS, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, package tracking systems, and standard office tools is typically required. Patience, active listening, and a positive attitude are essential soft skills for resolving customer inquiries effectively. These competencies ensure efficient issue resolution, enhance customer satisfaction, and support UPS's reputation for reliable service.

What are Customer Service Representatives at UPS?

Customer Service Representatives at UPS are professionals responsible for assisting customers with their shipping needs, addressing inquiries, processing orders, and resolving issues related to UPS services. They serve as the main point of contact between UPS and its customers, ensuring a positive customer experience. Their duties may include tracking packages, handling complaints, providing information about UPS services, and coordinating with other departments to resolve delivery or billing issues. Strong communication and problem-solving skills are essential for this role.

Is it hard getting hired by UPS?

Getting hired as a Customer Service UPS employee can be competitive, as the company often receives many applications for available positions. Candidates typically need good communication skills, a clean background check, and sometimes prior customer service experience. The hiring process includes an application, interview, and background screening, and having relevant skills can improve chances of being hired.
What cities are hiring for Customer Service Ups jobs? Cities with the most Customer Service Ups job openings:
What states have the most Customer Service Ups jobs? States with the most job openings for Customer Service Ups jobs include:
Customer Service Ups jobs near you
Infographic showing various Customer Service Ups job openings in the United States as of May 2026, with employment types broken down into 38% Full Time, 13% Temporary, and 49% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Associate - The UPS Store (Duluth, MN)

The UPS Store #2931

Duluth, MN • On-site

$15 - $16.50/hr

Other

Retirement, PTO

Posted 25 days ago

Job description

Customer Service Associate – The UPS Store (Duluth, MN)

Are you friendly, dependable, and enjoy helping people?
Join our fun, fast-paced team at The UPS Store in Duluth, MN — where every day brings something new!

(Please note: We are The UPS Store, not the UPS delivery company. If you’re looking for a driving position, please apply directly with UPS.)

We’re looking for customer service–oriented team members who take pride in providing great service and enjoy working in a team environment.
We have both full-time and part-time positions available, with flexible scheduling — perfect for students, parents, and anyone looking for steady, enjoyable work.

Weekend availability is required, but we’ll work with you to create a schedule that fits your life.

What You’ll Do

  • Deliver outstanding customer service with every interaction
  • Help customers with packing, shipping, printing, and mailbox services
  • Operate store equipment such as copiers, fax, laminators, and binding machines
  • Manage point-of-sale transactions and handle basic administrative tasks
  • Support day-to-day store operations and work closely with your team
  • Learn new skills — including how to become a Notary Public (we’ll help you get certified!)

What We’re Looking For

  • A friendly, positive attitude and willingness to learn
  • Strong communication and multitasking skills
  • Comfortable using computers, printers, and internet tools
  • Attention to detail and good basic math skills
  • High school diploma or GED
  • Previous retail or customer service experience is a plus, but not required — we’ll train you!

Why You’ll Love Working Here

  • Flexible schedules (day, evening, or weekend shifts)
  • Employee discounts on shipping and printing services
  • Paid time off and 401(k) plan for full-time employees
  • A fun, supportive team that values your effort and reliability
  • Great opportunity to learn new skills and grow professionally

Schedule Options

  • Full-time or part-time hours available
  • 4-hour or 8-hour shifts
  • Day or evening availability
  • Weekday and weekend shifts available

Work Location: In-person at our Duluth, MN store
Job Type: Full-time or Part-time

Applicants who do not answer the screening questions thoroughly may not be considered.

Job Types: Full-time, Part-time

Benefits:

  • 401(k)
  • Flexible schedule
  • Paid time off

Work Location: In person

Apply