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Customer Service Ups Jobs in Georgia (NOW HIRING)

THE UPS STORE GRAYSON

UPS Store Associate

Grayson, GA · On-site

$10 - $16/hr

At The UPS Store , we help customers with all their packing, shipping, printing, and business needs. Our team members provide top-notch service and make every interaction easy and efficient. We're ...

THE UPS STORE GRAYSON

UPS Store Associate

Grayson, GA · On-site

$10 - $16/hr

At The UPS Store , we help customers with all their packing, shipping, printing, and business needs. Our team members provide top-notch service and make every interaction easy and efficient. We're ...

JARBO

UPS Field Service Engineer

Atlanta, GA

$70K - $100K/yr

The Field Service Engineer role will be home based and dispatched to customer sites as required ... as UPS, batteries, PDU's, RPP's, etc. • Utilizes hand tools and test equipment to perform work ...

EOLA Power

UPS Field Service Engineer

Atlanta, GA

A highly skilled UPS Field Engineer is needed to apply an in-depth knowledge of UPS start-up ... Strong verbal, written communication, and customer service skills. * Ability to work independently ...

EOLA Power

UPS Field Service Engineer

Atlanta, GA

A highly skilled UPS Field Engineer is needed to apply an in-depth knowledge of UPS start-up ... Strong verbal, written communication, and customer service skills. Ability to work independently ...

EOLA Power

UPS Field Service Engineer

Atlanta, GA · On-site

... at customer sites. Key Responsibilities: • Conducts commissioning-focused design reviews ... with third-party UPS service providers is a plus. • OEM factory training or experience with ...

JARBO

UPS Field Service Engineer

Atlanta, GA

$70K - $100K/yr

The Field Service Engineer role will be home based and dispatched to customer sites as required ... as UPS, batteries, PDU's, RPP's, etc. • Utilizes hand tools and test equipment to perform work ...

Blue Print Out

Customer Service Assistant

Atlanta, GA · On-site

$48K - $51K/yr

Customer Service Assistant Blue Print Out is a forward-thinking organization dedicated to helping ... Handle inquiries, follow-ups, and service updates with professionalism. * Assist in monitoring ...

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Customer Service Ups information

See Georgia salary details

$8

$15

$22

How much do customer service ups jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for customer service ups in Georgia is $15.87, according to ZipRecruiter salary data. Most workers in this role earn between $12.98 and $17.64 per hour, depending on experience, location, and employer.

What is a customer service representative at UPS?

Customer Service Representatives at UPS are professionals responsible for assisting customers with their shipping needs, addressing inquiries, processing orders, and resolving issues related to UPS services. They serve as the main point of contact between UPS and its customers, ensuring a positive customer experience. Their duties may include tracking packages, handling complaints, providing information about UPS services, and coordinating with other departments to resolve delivery or billing issues. Strong communication and problem-solving skills are essential for this role.

What does a typical day look like for a customer service representative at UPS, and how do they interact with other departments?

A typical day for a Customer Service Representative at UPS involves handling customer inquiries via phone, email, or in-person, resolving issues related to shipments, tracking packages, and providing information about UPS services. Representatives often collaborate with drivers, warehouse staff, and the logistics team to resolve delivery problems and ensure customer satisfaction. The role requires multitasking and adaptability, as priorities can shift quickly during peak shipping periods. Teamwork is essential, and there are frequent opportunities to communicate with other departments to expedite solutions for customers.

What are the key skills and qualifications needed to thrive as a customer service representative at UPS, and why are they important?

To thrive as a Customer Service Representative at UPS, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, package tracking systems, and standard office tools is typically required. Patience, active listening, and a positive attitude are essential soft skills for resolving customer inquiries effectively. These competencies ensure efficient issue resolution, enhance customer satisfaction, and support UPS's reputation for reliable service.

What is the difference between Customer Service Ups and Customer Support Specialist?

AspectCustomer Service UpsCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer certifications in customer serviceHigh school diploma; certifications like HDI or CompTIA may be beneficial
Work EnvironmentCall centers, retail, or online support platformsCall centers, technical support centers, or online support teams
Employer & Industry UsageRetail, telecommunications, e-commerce, and service industriesTechnology, software, telecommunications, and service sectors
Common Search & Comparison IntentCustomer Service Ups vs Customer Support Specialist

Customer Service Ups and Customer Support Specialist roles often overlap in work environment and required credentials. However, Customer Service Ups typically focus on general customer interactions in retail or service settings, while Customer Support Specialists often handle technical issues in tech or software industries. Both roles aim to enhance customer satisfaction but differ in technical complexity and industry focus.

What cities in Georgia are hiring for Customer Service Ups jobs?

Cities in Georgia with the most Customer Service Ups job openings:

Customer Service Ups jobs near you
Infographic showing various Customer Service Ups job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 17% Part Time, 7% Contract, and 3% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $33,013 per year, or $15.9 per hour.

Customer Success Account Manager - Greensboro, NC

United Parcel Service (UPS)

Greensboro, GA • On-site

Full-time

Posted 6 days ago

UPS rating

7.3

Company rating: 7.3 out of 10

Based on 2,355 frontline employees who took The Breakroom Quiz

23rd of 64 rated delivery companies

Job description

Before you apply to a job, select your language preference from the options available at the top right of this page.

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

The Signature Customer Success Supervisor will manage a high volume of smaller customers. The Signature Customer Success Supervisor will focus on driving customer satisfaction and retention at scale, leveraging dashboards and reporting to support clients effectively. The Signature Customer Success Supervisor will excel in managing multiple customers efficiently, providing value-driven guidance, and ensuring consistent engagement. The Signature Customer Success Supervisor will drive customer loyalty and growth by identifying patterns, addressing common challenges, and enabling customers to maximize their success with our solutions and products.

Key Responsibilities

Issue Management

  • Serve as the primary point of contact and advocate for assigned accounts.

  • Handle routine customer inquiries with standardized solutions while escalating complex issues as needed.

  • Coordinate with sales, support teams, and UPS operations to deliver supply chain solutions.

Value Creation / Proposals

  • Proactively engage existing customers to enhance value and prevent churn.

  • Conduct periodic, mostly virtual customer check-ins and performance reviews to assess satisfaction and identify improvement areas.

  • Identify low-touch upsell opportunities and guide customers to resources for additional value.

  • Develop strategies for upselling / cross-selling opportunities to drive account growth.

  • Drive product adoption and educate customers on products and services.

Territory Management

  • Manage a large portfolio of lower-tier accounts with a focus on efficiency and scalability.

  • Monitor customer health metrics to measure satisfaction and prevent churn.

Feedback Collection

  • Update UPS DRIVE with retention data, planning next steps for churn prevention / growth.

Qualifications

  • 0-4 years in customer success, support, or related customer-facing roles.

  • SMB account management experience.

  • Ability to manage multiple customer engagements through strong organizational skills.

  • Data-driven mindset.

  • Excellent written communication skills.

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

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