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Customer Service Ups Jobs in Decatur, GA (NOW HIRING)

The UPS Store

Be Seen First

The UPS Store Customer Service (Full-Time/Part-Time)

Alpharetta, GA · On-site

$14 - $17/hr (+ commission)

Familiarity with The UPS Store systems, shipping procedures, and services * Strong customer service and communication skills * Comfortable working in a fast-paced retail environment * Reliable ...

New

The UPS Store

Be Seen First

The UPS Store Customer Service (Full-Time/Part-Time)

Alpharetta, GA · On-site

$14 - $17/hr (+ commission)

Familiarity with The UPS Store systems, shipping procedures, and services * Strong customer service and communication skills * Comfortable working in a fast-paced retail environment * Reliable ...

New

The UPS Store

Be Seen First

The UPS Store Customer Service (Full-Time/Part-Time)

Alpharetta, GA · On-site

$14 - $17/hr (+ commission)

Familiarity with The UPS Store systems, shipping procedures, and services * Strong customer service and communication skills * Comfortable working in a fast-paced retail environment * Reliable ...

New

Rise Technical

UPS Field Service Engineer

Atlanta, GA · On-site

Strong electrical troubleshooting and customer service skills UPS Field Service Engineer, UPS ... Technician, Critical Power Engineer, Critical Power Technician, Field Service Technician, UPS ...

JARBO

UPS Field Service Engineer

Atlanta, GA · On-site

$70K - $100K/yr

The Field Service Engineer role will be home based and dispatched to customer sites as required ... as UPS, batteries, PDU's, RPP's, etc. • Utilizes hand tools and test equipment to perform work ...

EOLA Power

UPS Field Service Engineer

Atlanta, GA · On-site

A highly skilled UPS Field Engineer is needed to apply an in-depth knowledge of UPS start-up ... Strong verbal, written communication, and customer service skills. Ability to work independently ...

JARBO

UPS Field Service Engineer

Atlanta, GA

$70K - $100K/yr

The Field Service Engineer role will be home based and dispatched to customer sites as required ... as UPS, batteries, PDU's, RPP's, etc. • Utilizes hand tools and test equipment to perform work ...

EOLA Power

UPS Field Service Engineer

Atlanta, GA

A highly skilled UPS Field Engineer is needed to apply an in-depth knowledge of UPS start-up ... Strong verbal, written communication, and customer service skills. * Ability to work independently ...

EOLA Power

UPS Field Service Engineer

Atlanta, GA · On-site

... at customer sites. Key Responsibilities: • Conducts commissioning-focused design reviews ... with third-party UPS service providers is a plus. • OEM factory training or experience with ...

SCH & MCH INC

Ups Store Associate

Atlanta, GA · On-site

$12 - $16/hr

The UPS Store is the world's largest franchisor of retail shipping, postal, printing, and business ... Provide outstanding customer service by greeting and assisting customers with shipping, printing ...

SCH & MCH INC

Ups Store Associate

Atlanta, GA · On-site

$12 - $16/hr

The UPS Store is the world's largest franchisor of retail shipping, postal, printing, and business ... Provide outstanding customer service by greeting and assisting customers with shipping, printing ...

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All JobsCustomer Service Ups JobsCustomer Service Ups Jobs in Decatur, GA

Customer Service Ups information

See Decatur, GA salary details

$9

$18

$26

How much do customer service ups jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for customer service ups in Decatur, GA is $18.35, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $20.43 per hour, depending on experience, location, and employer.

What is a customer service representative at UPS?

Customer Service Representatives at UPS are professionals responsible for assisting customers with their shipping needs, addressing inquiries, processing orders, and resolving issues related to UPS services. They serve as the main point of contact between UPS and its customers, ensuring a positive customer experience. Their duties may include tracking packages, handling complaints, providing information about UPS services, and coordinating with other departments to resolve delivery or billing issues. Strong communication and problem-solving skills are essential for this role.

What does a typical day look like for a customer service representative at UPS, and how do they interact with other departments?

A typical day for a Customer Service Representative at UPS involves handling customer inquiries via phone, email, or in-person, resolving issues related to shipments, tracking packages, and providing information about UPS services. Representatives often collaborate with drivers, warehouse staff, and the logistics team to resolve delivery problems and ensure customer satisfaction. The role requires multitasking and adaptability, as priorities can shift quickly during peak shipping periods. Teamwork is essential, and there are frequent opportunities to communicate with other departments to expedite solutions for customers.

What are the key skills and qualifications needed to thrive as a customer service representative at UPS, and why are they important?

To thrive as a Customer Service Representative at UPS, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, package tracking systems, and standard office tools is typically required. Patience, active listening, and a positive attitude are essential soft skills for resolving customer inquiries effectively. These competencies ensure efficient issue resolution, enhance customer satisfaction, and support UPS's reputation for reliable service.

What is the difference between Customer Service Ups and Customer Support Specialist?

AspectCustomer Service UpsCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer certifications in customer serviceHigh school diploma; certifications like HDI or CompTIA may be beneficial
Work EnvironmentCall centers, retail, or online support platformsCall centers, technical support centers, or online support teams
Employer & Industry UsageRetail, telecommunications, e-commerce, and service industriesTechnology, software, telecommunications, and service sectors
Common Search & Comparison IntentCustomer Service Ups vs Customer Support Specialist

Customer Service Ups and Customer Support Specialist roles often overlap in work environment and required credentials. However, Customer Service Ups typically focus on general customer interactions in retail or service settings, while Customer Support Specialists often handle technical issues in tech or software industries. Both roles aim to enhance customer satisfaction but differ in technical complexity and industry focus.

What cities near Decatur, GA are hiring for Customer Service Ups jobs?

Cities near Decatur, GA with the most Customer Service Ups job openings:

Customer Service Ups jobs near you
Infographic showing various Customer Service Ups job openings in Decatur, GA as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $38,172 per year, or $18.4 per hour.

The UPS Store Customer Service (Full-Time/Part-Time)

The UPS Store

Alpharetta, GA • On-site

$14 - $17/hr (+ commission)

Full-time

This job post has expired today. Applications are no longer accepted.

The UPS Store rating

5.7

Company rating: 5.7 out of 10

Based on 650 frontline employees who took The Breakroom Quiz

458th of 739 rated retailers

Job description

The UPS Store in Alpharetta, GA is looking for an experienced and reliable team member to join our store.

We are specifically looking for someone who has previous experience working at a The UPS Store location and is already familiar with the day-to-day operations of a UPS Store.

Responsibilities

  • Assist customers with shipping, packing, printing, and other store services
  • Process domestic and international shipments
  • Properly pack customer items for shipping
  • Assist with printing, copying, scanning, and document services
  • Handle customer transactions and operate the POS system
  • Provide friendly and professional customer service
  • Maintain an organized and professional store environment
  • Assist with other daily store operations as needed

Requirements

  • Previous experience working at The UPS Store is required
  • Familiarity with The UPS Store systems, shipping procedures, and services
  • Strong customer service and communication skills
  • Comfortable working in a fast-paced retail environment
  • Reliable, organized, and detail-oriented
  • Ability to work independently and as part of a team
  • Must be able to reliably commute to our Alpharetta, GA location

Preferred

  • Experience with packing and shipping
  • Experience with printing and document services
  • Familiarity with The UPS Store POS and shipping systems
  • Previous customer service or retail experience

If you have worked at a The UPS Store before and are looking for a new opportunity in the Alpharetta area, we’d love to hear from you!

Please apply with your resume and include the The UPS Store location(s) where you previously worked.

What The UPS Store employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

UPS Store logo

About UPS Store

Sourced by ZipRecruiter

The UPS Store Inc., is a subsidiary of UPS, and is the world’s largest franchisor of retail shipping, postal, printing and business service centers. UPS and The UPS Store Headquarters offer a unique promote-from-within culture where you’ll always find exciting new career opportunities at every level of the organization. From training and education to growth and empowerment, you have the freedom to forge a career path that can take you anywhere you want to go. UPS and The UPS Store Headquarters job categories include: Package Handlers and Helpers, Drivers and Mechanics, Customer Solutions and Sales, IT, Corporate, and Logistics and Operations.

Industry

Retail, printing and printing services, print media publishing, office supplies and stationery stores, couriers and messengers services and plastics packaging film and sheet (including laminated) manufacturing

Company size

10,000+ Employees

Headquarters location

San Diego, CA, US

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