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Customer Service Ups Jobs in Decatur, GA (NOW HIRING)

PetSuites

Customer Service Supervisor

Roswell, GA · On-site

... ups and rebooking Support occupancy goals during peak and non-peak periods Identify upsell ... in customer service and conflict resolution Detail-oriented and organized Professional in both ...

PetSuites

Customer Service Supervisor

Roswell, GA

... ups and rebooking Support occupancy goals during peak and non-peak periods Identify upsell ... in customer service and conflict resolution Detail-oriented and organized Professional in both ...

PetSuites

Customer Service Supervisor

Norcross, GA

$13.50 - $14.50/hr

... ups and rebooking Support occupancy goals during peak and non-peak periods Identify upsell ... in customer service and conflict resolution Detail-oriented and organized Professional in both ...

PetSuites

Customer Service Supervisor

Norcross, GA · On-site

$13.50 - $14.50/hr

... ups and rebooking Support occupancy goals during peak and non-peak periods Identify upsell ... in customer service and conflict resolution Detail-oriented and organized Professional in both ...

FastTek

Customer Service Representative

Powder Springs, GA · On-site

$15.25 - $20.50/hr

Customer Service Representative #1058650 * This role will be Partnering with local branches along ... Support monthly and quarterly audits and clean ups * Provide timely response to both internal and ...

dbi

Alterations Customer Service Representative

Kennesaw, GA · On-site

$14.75 - $20/hr

The Alterations Customer Service Representative (CSR) is a critical role for the successful ... Support inventory management by processing special orders, pick-ups and first quality standards for ...

dbi

Alterations Customer Service Representative

Kennesaw, GA · On-site

$14.75 - $20/hr

The Alterations Customer Service Representative (CSR) is a critical role for the successful ... Support inventory management by processing special orders, pick-ups and first quality standards for ...

dbi

Alterations Customer Service Representative

Morrow, GA · On-site

$15.25 - $20.75/hr

The Alterations Customer Service Representative (CSR) is a critical role for the successful ... Support inventory management by processing special orders, pick-ups and first quality standards for ...

MADICO

Branch Customer Service Representative

Kennesaw, GA · On-site

$15.75 - $21.25/hr

... shipping with UPS. MANAGEMENT SYSTEM (QMS/EMS) RESPONSIBILITIES: * Participate, or assist, in ... services we provide to customer(s). * Improve your work processes. * Write procedures or work ...

PetSuites

Customer Service Sales Lead

Norcross, GA

As the Sales Lead for your resort, you will champion both sales and customer service as you drive ... Support membership sign-ups, package sales, and rebooking * Maintain a high standard of cleanliness ...

PetSuites

Customer Service Sales Lead

Norcross, GA · On-site

As the Sales Lead for your resort, you will champion both sales and customer service as you drive ... Support membership sign-ups, package sales, and rebooking * Maintain a high standard of cleanliness ...

PetSuites

Customer Service Sales Lead

Roswell, GA · On-site

As the Sales Lead for your resort, you will champion both sales and customer service as you drive ... Support membership sign-ups, package sales, and rebooking * Maintain a high standard of cleanliness ...

PetSuites

Customer Service Sales Lead

Roswell, GA

As the Sales Lead for your resort, you will champion both sales and customer service as you drive ... Support membership sign-ups, package sales, and rebooking * Maintain a high standard of cleanliness ...

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Showing results 21-40

All JobsCustomer Service Ups JobsCustomer Service Ups Jobs in Decatur, GA

Customer Service Ups information

See Decatur, GA salary details

$9

$18

$26

How much do customer service ups jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for customer service ups in Decatur, GA is $18.35, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $20.43 per hour, depending on experience, location, and employer.

What is a customer service representative at UPS?

Customer Service Representatives at UPS are professionals responsible for assisting customers with their shipping needs, addressing inquiries, processing orders, and resolving issues related to UPS services. They serve as the main point of contact between UPS and its customers, ensuring a positive customer experience. Their duties may include tracking packages, handling complaints, providing information about UPS services, and coordinating with other departments to resolve delivery or billing issues. Strong communication and problem-solving skills are essential for this role.

What does a typical day look like for a customer service representative at UPS, and how do they interact with other departments?

A typical day for a Customer Service Representative at UPS involves handling customer inquiries via phone, email, or in-person, resolving issues related to shipments, tracking packages, and providing information about UPS services. Representatives often collaborate with drivers, warehouse staff, and the logistics team to resolve delivery problems and ensure customer satisfaction. The role requires multitasking and adaptability, as priorities can shift quickly during peak shipping periods. Teamwork is essential, and there are frequent opportunities to communicate with other departments to expedite solutions for customers.

What are the key skills and qualifications needed to thrive as a customer service representative at UPS, and why are they important?

To thrive as a Customer Service Representative at UPS, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, package tracking systems, and standard office tools is typically required. Patience, active listening, and a positive attitude are essential soft skills for resolving customer inquiries effectively. These competencies ensure efficient issue resolution, enhance customer satisfaction, and support UPS's reputation for reliable service.

What is the difference between Customer Service Ups and Customer Support Specialist?

AspectCustomer Service UpsCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer certifications in customer serviceHigh school diploma; certifications like HDI or CompTIA may be beneficial
Work EnvironmentCall centers, retail, or online support platformsCall centers, technical support centers, or online support teams
Employer & Industry UsageRetail, telecommunications, e-commerce, and service industriesTechnology, software, telecommunications, and service sectors
Common Search & Comparison IntentCustomer Service Ups vs Customer Support Specialist

Customer Service Ups and Customer Support Specialist roles often overlap in work environment and required credentials. However, Customer Service Ups typically focus on general customer interactions in retail or service settings, while Customer Support Specialists often handle technical issues in tech or software industries. Both roles aim to enhance customer satisfaction but differ in technical complexity and industry focus.

What cities near Decatur, GA are hiring for Customer Service Ups jobs?

Cities near Decatur, GA with the most Customer Service Ups job openings:

Customer Service Ups jobs near you
Infographic showing various Customer Service Ups job openings in Decatur, GA as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $38,172 per year, or $18.4 per hour.

Customer Service Supervisor

PetSuites

Roswell, GA • On-site

Full-time

Medical, Dental, Vision

Re-posted 28 days ago

Job description

Pet Host Lead

(Customer Service Supervisor)

Full-Time | Front Desk Leadership Role

Are you a strong front desk leader who thrives in fast-paced environments, drives results, and sets the standard for exceptional service? We are seeking a Pet Host Lead to supervise and support our front desk team while delivering a polished, professional client experience. This role is ideal for someone who enjoys leading by example, coaching others, and driving both service excellence and revenue growth.

Who We Are

NVA Pet Resorts is part of National Veterinary Associates (NVA) — the largest private owner of veterinary hospitals and pet resorts in North America, with 1,300+ locations. We’re proud to be in an $8B+ industry that continues to grow as pet parents seek premium, trusted care for their furry family members.

At NVA Pet Resorts, our mission is simple:

Create safe, fun, and loving environments for pets while providing exceptional experiences for our clients and team members.

Position Overview

The Pet Host Lead is the frontline service leader of the resort.

You are responsible for:

Supervising daily front desk operations

Coaching and supporting Pet Hosts

Ensuring service standards are consistently upheld

Driving reservations, promotions, and membership sales

Managing client concerns with professionalism and confidence

Supporting occupancy and revenue optimization

Maintaining lobby safety and presentation

You will work closely with the

General Manager and leadership team to ensure strong service execution and sales performance.

What You’ll Do

Leadership & Oversight

Lead front desk operations during your shift

Train and mentor new Hosts

Reinforce service, sales, and documentation standards

Monitor reservation accuracy and revenue opportunities

Step in to resolve escalated client concerns

Hold the team accountable to promotions and membership initiatives

Sales & Client Growth

Conduct tours for prospective clients

Confidently explain daycare, boarding, grooming, and training services

Promote packages, add-on services, and seasonal promotions

Drive membership sign-ups and rebooking

Support occupancy goals during peak and non-peak periods

Identify upsell opportunities that genuinely benefit pets and pet parents

This role requires someone who is comfortable discussing pricing, explaining value, and asking for the sale in a professional and service-focused way.

Client Experience

Oversee check-in and check-out processes

Answer calls, emails, and voicemails promptly

Manage waitlists during peak seasons and maximize room utilization

Maintain relationships with high-value clients

Operational Excellence

Manage and reconcile transactions

Monitor inventory for retail and lobby supplies

Ensure accurate client and pet records

Maintain organized and hazard-free common areas

Coordinate closely with pet care, grooming, and leadership teams

What We’re Looking For

We are seeking someone who is:

Experienced in supervising or leading a team (1+ year preferred)

Comfortable with sales conversations and membership promotion

Confident giving tours and explaining service value

Strong in customer service and conflict resolution

Detail-oriented and organized

Professional in both written and verbal communication

Reliable — especially on weekends and holidays

You must be able to:

Work weekends and holidays

Lift up to 60 lbs

Stand for extended periods

Handle dogs of all sizes safely

Maintain composure in high-traffic environments

Animal experience is plus but not required.

Benefits & Perks

Health, Dental & Vision

Insurance

Employee Pet Care Discounts

Tips

Growth opportunities within NVA

Equal Opportunity Employer

NVA Pet Resorts is an Equal Opportunity Employer committed to building a diverse and inclusive workplace.

PetSuites is the leader of the pack in pet resorts offering exceptional services for both dogs and cats, ranging from boarding and daycare to grooming and training. Our trusted team of professionals delivers memorable experiences with personalized service in fun, convenient, and modern spaces.