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Customer Service Ups Jobs (NOW HIRING)

Vertiv Co

Engineer II - Field Service -UPS

Vega, TX

Train customers on the proper use and maintenance of UPS systems. * Documentation and Reporting ... Prepare detailed reports of service visits, including diagnostic findings, actions taken, and ...

The UPS Store

Customer Service

Brighton, MI · On-site

$14/hr

The position involves shipping UPS packages, packaging items, printing, sorting mail, and generally taking good care of our customers. This is a full-time position, with the hours of 11am-7pm during ...

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How much do customer service ups jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for customer service ups in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Customer Service Ups and Customer Support Specialist?

AspectCustomer Service UpsCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer certifications in customer serviceHigh school diploma; certifications like HDI or CompTIA may be beneficial
Work EnvironmentCall centers, retail, or online support platformsCall centers, technical support centers, or online support teams
Employer & Industry UsageRetail, telecommunications, e-commerce, and service industriesTechnology, software, telecommunications, and service sectors
Common Search & Comparison IntentCustomer Service Ups vs Customer Support Specialist

Customer Service Ups and Customer Support Specialist roles often overlap in work environment and required credentials. However, Customer Service Ups typically focus on general customer interactions in retail or service settings, while Customer Support Specialists often handle technical issues in tech or software industries. Both roles aim to enhance customer satisfaction but differ in technical complexity and industry focus.

What does a typical day look like for a customer service representative at UPS, and how do they interact with other departments?

A typical day for a Customer Service Representative at UPS involves handling customer inquiries via phone, email, or in-person, resolving issues related to shipments, tracking packages, and providing information about UPS services. Representatives often collaborate with drivers, warehouse staff, and the logistics team to resolve delivery problems and ensure customer satisfaction. The role requires multitasking and adaptability, as priorities can shift quickly during peak shipping periods. Teamwork is essential, and there are frequent opportunities to communicate with other departments to expedite solutions for customers.

What are the key skills and qualifications needed to thrive as a customer service representative at UPS, and why are they important?

To thrive as a Customer Service Representative at UPS, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, package tracking systems, and standard office tools is typically required. Patience, active listening, and a positive attitude are essential soft skills for resolving customer inquiries effectively. These competencies ensure efficient issue resolution, enhance customer satisfaction, and support UPS's reputation for reliable service.

What is a customer service representative at UPS?

Customer Service Representatives at UPS are professionals responsible for assisting customers with their shipping needs, addressing inquiries, processing orders, and resolving issues related to UPS services. They serve as the main point of contact between UPS and its customers, ensuring a positive customer experience. Their duties may include tracking packages, handling complaints, providing information about UPS services, and coordinating with other departments to resolve delivery or billing issues. Strong communication and problem-solving skills are essential for this role.
What cities are hiring for Customer Service Ups jobs? Cities with the most Customer Service Ups job openings:
What states have the most Customer Service Ups jobs? States with the most job openings for Customer Service Ups jobs include:
Customer Service Ups jobs near you
Infographic showing various Customer Service Ups job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Engineer II - Field Service -UPS

Vertiv Co

Vega, TX

Full-time

Posted 15 days ago

Vertiv rating

6.8

Company rating: 6.8 out of 10

Based on 65 frontline employees who took The Breakroom Quiz

365th of 487 rated machine equipment manufacturers

Job description

Brief Job Description: 
Responsible for providing on-site and remote technical support, maintenance, and troubleshooting for uninterruptible power supply (UPS) systems, PDU (Power Distribution Units), STS (Static transfer Switches), AHF (Active Harmonic filters) and other similar Power electronics products. The role requires extensive knowledge of UPS systems, strong analytical skills, and the ability to work independently or as part of a team to ensure the reliability and performance of power systems.

Key Responsibilities:

  1. Technical Support:

Provide on-site and remote support for installation, maintenance, and troubleshooting of UPS systems.

Diagnose and resolve hardware, software, and network-related issues affecting UPS performance.

Assist in the configuration and commissioning of new UPS installations.

  1. Preventive Maintenance:

Conduct routine inspections and preventive maintenance on UPS systems to ensure optimal performance.

Maintain accurate records of maintenance activities, including any repairs or replacements.

  1. Customer Interaction:

Communicate effectively with customers to understand their needs and provide appropriate solutions.

Train customers on the proper use and maintenance of UPS systems.

  1. Documentation and Reporting:

Prepare detailed reports of service visits, including diagnostic findings, actions taken, and recommendations for future maintenance.

Maintain up-to-date documentation of all service activities and customer interactions.

  1. Technical Training and Development:

Stay current with the latest developments in UPS technology and industry best practices.

Participate in ongoing training and professional development to enhance technical skills and knowledge.

  1. Compliance and Safety:

Adhere to all safety protocols and guidelines to ensure a safe working environment.

Ensure compliance with company policies and industry standards in all service activities.

Qualifications:

  • Education: Diploma/bachelor's degree in electrical engineering/Electronics Engineering.
  • Experience: Minimum of 4-6years of experience in UPS systems support or a related field.

Experience with Vertiv Products is preferable.

  • Technical Skills:

Strong understanding of electrical and electronics principles and UPS technology.

Proficiency in diagnosing and repairing UPS systems.

Familiarity with network protocols and remote monitoring tools.

  • Soft Skills:

Excellent problem-solving and analytical skills.

Strong communication and interpersonal skills.

Ability to work independently and manage multiple tasks effectively.

Work Environment:

The position may require travel to customer sites and may involve working in various environmental conditions.

Flexibility to work outside regular business hours for emergency support and maintenance activities.

Additional Requirements:

Ability to travel as needed.

Ability to lift and handle UPS components and equipment

Same Posting Description for Internal and External Candidates

 
Same Posting Description for Internal and External Candidates

The successful candidate will embrace Vertiv's Core Principles & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPLES: Safety. Integrity. Respect. Teamwork. Inclusion.

OUR STRATEGIC PRIORITIES

High-Performance Culture

Customer Focus

Operational Excellence

Innovation

Financial Strength

VERTIV BEHAVIORS

Own it

Act with urgency

Foster a customer-first mindset

Think big and execute

Lead by example

Drive continuous improvement

Learn and seek out development

Promote transparent & open communication

About Vertiv

Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers' vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today's data centers, communication networks, and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.

Equal Opportunity Employer

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertiv.com

Equal Opportunity Employer

We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.

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