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Customer Service Ups Jobs (NOW HIRING)

Melwood

CUSTOMER SERV REP III (DA)

Washington, DC

$21.54/hr

Provide required agreements and documentation to new International and Domestic customers, including; bulk agreements, United Parcel Service (UPS) waiver forms, and updated price lists. * Respond to ...

Melwood

CUSTOMER SERV REP III (DA)

Washington, DC

$21.54/hr

Provide required agreements and documentation to new International and Domestic customers, including; bulk agreements, United Parcel Service (UPS) waiver forms, and updated price lists. * Respond to ...

Melwood

CUSTOMER SERV REP III (DA)

Washington, DC · On-site

$21.54/hr

Provide required agreements and documentation to new International and Domestic customers, including; bulk agreements, United Parcel Service (UPS) waiver forms, and updated price lists. * Respond to ...

Melwood, Inc.

CUSTOMER SERV REP III (DA)

Washington, DC · On-site

$21.54/hr

Provide required agreements and documentation to new International and Domestic customers, including; bulk agreements, United Parcel Service (UPS) waiver forms, and updated price lists. * Respond to ...

The UPS Store

Customer Service

Brighton, MI · On-site

$14/hr

The position involves shipping UPS packages, packaging items, printing, sorting mail, and generally taking good care of our customers. This is a full-time position, with the hours of 11am-7pm during ...

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Customer Service Ups information

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How much do customer service ups jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for customer service ups in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Customer Service Ups and Customer Support Specialist?

AspectCustomer Service UpsCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer certifications in customer serviceHigh school diploma; certifications like HDI or CompTIA may be beneficial
Work EnvironmentCall centers, retail, or online support platformsCall centers, technical support centers, or online support teams
Employer & Industry UsageRetail, telecommunications, e-commerce, and service industriesTechnology, software, telecommunications, and service sectors
Common Search & Comparison IntentCustomer Service Ups vs Customer Support Specialist

Customer Service Ups and Customer Support Specialist roles often overlap in work environment and required credentials. However, Customer Service Ups typically focus on general customer interactions in retail or service settings, while Customer Support Specialists often handle technical issues in tech or software industries. Both roles aim to enhance customer satisfaction but differ in technical complexity and industry focus.

What does a typical day look like for a Customer Service Representative at UPS, and how do they interact with other departments?

A typical day for a Customer Service Representative at UPS involves handling customer inquiries via phone, email, or in-person, resolving issues related to shipments, tracking packages, and providing information about UPS services. Representatives often collaborate with drivers, warehouse staff, and the logistics team to resolve delivery problems and ensure customer satisfaction. The role requires multitasking and adaptability, as priorities can shift quickly during peak shipping periods. Teamwork is essential, and there are frequent opportunities to communicate with other departments to expedite solutions for customers.

What are the key skills and qualifications needed to thrive as a Customer Service Representative at UPS, and why are they important?

To thrive as a Customer Service Representative at UPS, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, package tracking systems, and standard office tools is typically required. Patience, active listening, and a positive attitude are essential soft skills for resolving customer inquiries effectively. These competencies ensure efficient issue resolution, enhance customer satisfaction, and support UPS's reputation for reliable service.

What are Customer Service Representatives at UPS?

Customer Service Representatives at UPS are professionals responsible for assisting customers with their shipping needs, addressing inquiries, processing orders, and resolving issues related to UPS services. They serve as the main point of contact between UPS and its customers, ensuring a positive customer experience. Their duties may include tracking packages, handling complaints, providing information about UPS services, and coordinating with other departments to resolve delivery or billing issues. Strong communication and problem-solving skills are essential for this role.

Is it hard getting hired by UPS?

Getting hired as a Customer Service UPS employee can be competitive, as the company often receives many applications for available positions. Candidates typically need good communication skills, a clean background check, and sometimes prior customer service experience. The hiring process includes an application, interview, and background screening, and having relevant skills can improve chances of being hired.
What cities are hiring for Customer Service Ups jobs? Cities with the most Customer Service Ups job openings:
What states have the most Customer Service Ups jobs? States with the most job openings for Customer Service Ups jobs include:
Customer Service Ups jobs near you
Infographic showing various Customer Service Ups job openings in the United States as of May 2026, with employment types broken down into 38% Full Time, 13% Temporary, and 49% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Digital Print / Center Associate/ Customer Service

Digital Print / Center Associate/ Customer Service

The UPS Store

Huntsville, AL

$13/hr

Full-time, Part-time

Posted yesterday

The UPS Store rating

5.7

Company rating: 5.7 out of 10

Based on 619 frontline employees who took The Breakroom Quiz

451st of 713 rated retailers

Job description

Pay Rate: $13.00 per hour - paid bi-weekly

Part time & Full time positions available

The UPS Store is a franchised subsidiary of United Parcel Service (UPS) offering a range of services, including shipping, packaging, printing, and notary services.

This is NOT a remote position. 

The Digital Print / Center Associate delivers world-class customer service to all retail customers, including business owners, corporate professionals, and busy families. He or she packs and processes shipments for local, national, and international delivery using a variety of carriers and also manages and produces graphics and print orders. In addition, he or she operates copiers, fax machines, binding equipment, laminators, and cash registers, among other daily tasks. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.
The ideal candidate has at least one year of customer service experience, one to two years of experience in a print production/graphic design role or a two-year degree in graphic design or a related field, experience with Microsoft Office, a friendly and genuinely helpful demeanor, and a professional appearance. He or she is driven to succeed and is an energetic self-starter and team-player who is trustworthy and a fast learner.

RESPONSIBILITIES

  • Understands and fulfills the needs of walk-in customers and telephone/email inquiries
  • Communicates effectively and continuously practices good listening with customers, co-workers, vendors, and leadership
  • Empathizes and manages demanding, impatient, and/or frustrated customers to turn a stressful event into a positive experience
  • Takes ownership of customers’ packing, shipping, and/or print problems and offers viable solutions
  • Packages shipments for safe arrival, including assembling stock boxes, building custom boxes, and properly cushioning contents
  • Manages the logistics of small to medium projects, follows through to completion, and updates all parties as needed
  • Produces/designs, proofs, and updates materials for print projects using Adobe and Microsoft Suites for both Mac and PC
  • Operates all equipment, software, and devices in an expert fashion and is willing to teach others
  • Prioritizes and optimizes the work load to streamline the production flow
  • Frequently multi-tasks while maintaining extreme attention to detail and high quality control
  • Maintains a clean, organized, and safe working environment
  • May open and/or close the store and perform end-of-day accounting, etc.
  • Takes action to learn NEW products, services, alternative solutions, and industry trends as well as occasionally reviewing/retraining on lesser used services
  • Performs other duties as assigned

QUALIFICATIONS

  • High school diploma or GED required
  • Strong computer skills, including Microsoft Office
  • Good communication and people skills
  • Strong analytical and math skills
  • Highly organized and detail oriented
  • Able to work and complete tasks independently in a quick turn environment
  • Able to work collaboratively
  • High energy level
  • Prompt, reliable, and responsible
  • Able to lift 40+ pounds

What The UPS Store employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

UPS Store logo

About UPS Store

Sourced by ZipRecruiter

The UPS Store Inc., is a subsidiary of UPS, and is the world’s largest franchisor of retail shipping, postal, printing and business service centers. UPS and The UPS Store Headquarters offer a unique promote-from-within culture where you’ll always find exciting new career opportunities at every level of the organization. From training and education to growth and empowerment, you have the freedom to forge a career path that can take you anywhere you want to go. UPS and The UPS Store Headquarters job categories include: Package Handlers and Helpers, Drivers and Mechanics, Customer Solutions and Sales, IT, Corporate, and Logistics and Operations.

Industry

Retail, printing and printing services, print media publishing, office supplies and stationery stores, couriers and messengers services and plastics packaging film and sheet (including laminated) manufacturing

Company size

10,000+ Employees

Headquarters location

San Diego, CA, US

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