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Customer Service Ups Jobs in Colorado (NOW HIRING)

SurfacePrep

Customer Service Specialist

Englewood, CO · On-site

$16.75 - $22.25/hr

Support the sales team with orders and customer follow-ups. * Uphold company standards for service quality and responsiveness. * Multitask effectively--manage multiple customer requests, order ...

SurfacePrep

Customer Service Specialist

Englewood, CO · On-site

$21 - $25/hr

Support the sales team with orders and customer follow-ups. * Uphold company standards for service quality and responsiveness. * Multitask effectively--manage multiple customer requests, order ...

SurfacePrep

Customer Service Specialist

Englewood, CO · On-site

$21 - $25/hr

Support the sales team with orders and customer follow-ups. * Uphold company standards for service quality and responsiveness. * Multitask effectively-manage multiple customer requests, order entries ...

SurfacePrep

Customer Service Specialist

Englewood, CO · On-site

$21 - $25/hr

Support the sales team with orders and customer follow-ups. * Uphold company standards for service quality and responsiveness. * Multitask effectively-manage multiple customer requests, order entries ...

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All JobsCustomer Service Ups JobsCustomer Service Ups Jobs in Colorado

Customer Service Ups information

See Colorado salary details

$10

$19

$28

How much do customer service ups jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for customer service ups in Colorado is $19.77, according to ZipRecruiter salary data. Most workers in this role earn between $16.15 and $21.97 per hour, depending on experience, location, and employer.

What is the difference between Customer Service Ups and Customer Support Specialist?

AspectCustomer Service UpsCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer certifications in customer serviceHigh school diploma; certifications like HDI or CompTIA may be beneficial
Work EnvironmentCall centers, retail, or online support platformsCall centers, technical support centers, or online support teams
Employer & Industry UsageRetail, telecommunications, e-commerce, and service industriesTechnology, software, telecommunications, and service sectors
Common Search & Comparison IntentCustomer Service Ups vs Customer Support Specialist

Customer Service Ups and Customer Support Specialist roles often overlap in work environment and required credentials. However, Customer Service Ups typically focus on general customer interactions in retail or service settings, while Customer Support Specialists often handle technical issues in tech or software industries. Both roles aim to enhance customer satisfaction but differ in technical complexity and industry focus.

What does a typical day look like for a customer service representative at UPS, and how do they interact with other departments?

A typical day for a Customer Service Representative at UPS involves handling customer inquiries via phone, email, or in-person, resolving issues related to shipments, tracking packages, and providing information about UPS services. Representatives often collaborate with drivers, warehouse staff, and the logistics team to resolve delivery problems and ensure customer satisfaction. The role requires multitasking and adaptability, as priorities can shift quickly during peak shipping periods. Teamwork is essential, and there are frequent opportunities to communicate with other departments to expedite solutions for customers.

What are the key skills and qualifications needed to thrive as a customer service representative at UPS, and why are they important?

To thrive as a Customer Service Representative at UPS, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, package tracking systems, and standard office tools is typically required. Patience, active listening, and a positive attitude are essential soft skills for resolving customer inquiries effectively. These competencies ensure efficient issue resolution, enhance customer satisfaction, and support UPS's reputation for reliable service.

What is a customer service representative at UPS?

Customer Service Representatives at UPS are professionals responsible for assisting customers with their shipping needs, addressing inquiries, processing orders, and resolving issues related to UPS services. They serve as the main point of contact between UPS and its customers, ensuring a positive customer experience. Their duties may include tracking packages, handling complaints, providing information about UPS services, and coordinating with other departments to resolve delivery or billing issues. Strong communication and problem-solving skills are essential for this role.
What cities in Colorado are hiring for Customer Service Ups jobs? Cities in Colorado with the most Customer Service Ups job openings:
Customer Service Ups jobs near you
Infographic showing various Customer Service Ups job openings in Colorado as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $41,112 per year, or $19.8 per hour.

Customer Service Specialist

SurfacePrep

Englewood, CO • On-site

$16.75 - $22.25/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Job description

Customer Service Specialist

We are seeking a detail-oriented and professional Customer Service Specialist to join our team. This role is central to maintaining strong customer relationships and ensuring smooth order processing and support. The ideal candidate will thrive in an office environment and be passionate about delivering outstanding service to our industrial and commercial clients.

Key Responsibilities
  • Serve as the primary point of contact for customer inquiries via phone, email, and internal systems.
  • Process orders, quotes, and returns accurately and efficiently.
  • Provide product information and support related to our products and services.
  • Coordinate with internal departments (sales, warehouse, accounting) to ensure timely and accurate fulfillment.
  • Maintain and update customer records in the CRM system.
  • Troubleshoot and resolve customer issues with professionalism and urgency.
  • Support the sales team with orders and customer follow-ups.
  • Uphold company standards for service quality and responsiveness.
  • Multitask effectively—manage multiple customer requests, order entries, and follow-ups simultaneously while maintaining accuracy and a high level of service.
Requirements
  • High school diploma or equivalent; associate or bachelor's degree preferred.
  • Previous experience in customer service, preferably in a distribution or industrial setting.
  • Knowledge of cutting tools, machining, and industrial tooling products strongly preferred.
  • Strong communication and interpersonal skills.
  • Proficiency in Microsoft Office and CRM systems.
  • Ability to work independently and collaboratively in an office environment.
  • Attention to detail and strong organizational skills.
  • Technical aptitude or willingness to learn product specifications.
Physical Requirements
  • Prolonged periods sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at a time.
Benefits
  • Medical, Dental, and Vision Insurance.
  • 401(k) Plan.
  • Paid Time Off
  • Paid Holidays.
  • Company Paid Life Insurance.
  • Company Paid Short-Term Disability.
  • Company Paid Long-Term Disability.
  • Employee Assistance Program.
  • Financial Wellness.

Founded in 1956, SurfacePrep is North America's leading provider of surface enhancement solutions, with over 60 facilities across the United States, Canada, and Europe. With decades of experience, we deliver reliable equipment, consumables, and technical expertise that help manufacturers enhance performance, efficiency, and finishing quality across their operations.

At SurfacePrep, we understand the importance of dependable and effective surface enhancement solutions. Our team partners with trusted manufacturers to provide comprehensive process improvements, hands-on technical support, and high-quality products across a wide range of applications — including coated and bonded abrasives, abrasive air and wheel blasting, mass finishing, paint and powder coating, additive manufacturing post-processing, and turnkey production services that help customers eliminate risk, protect uptime, and maintain consistent quality.

Our national footprint combines local expertise with a robust network of resources, ensuring consistency, responsiveness, and innovation for customers across aerospace, automotive, medical, defense, general manufacturing, and more.

By partnering with SurfacePrep, customers gain more than products — they gain a collaborative team committed to delivering results beyond the surface.

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