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Customer Service Ups Jobs in Michigan (NOW HIRING)

The UPS Store

Customer Service

Brighton, MI · On-site

$14/hr

The position involves shipping UPS packages, packaging items, printing, sorting mail, and generally taking good care of our customers. This is a full-time position, with the hours of 11am-7pm during ...

Ideal Tridon

Customer Service Representative

Auburn Hills, MI · On-site

$15.25 - $20.50/hr

This Customer Service Representative (CSR) will act as a liaison, provide product/services ... Work with Freight carriers to schedule pick ups, or follow-up on tracking. * Identify and assess ...

TRANSIT LLC

Customer Service Rep

Kalamazoo, MI · On-site

$15 - $17/hr

Conduct customer satisfaction follow-ups by phone and email after sales and service visits * Identify feedback trends and communicate them to the relevant managers * Assist with resolving customer ...

Maple Hill Auto Group

Customer Service Rep

Kalamazoo, MI · On-site

$15.25 - $20.50/hr

Conduct customer satisfaction follow-ups by phone and email after sales and service visits * Identify feedback trends and communicate them to the relevant managers * Assist with resolving customer ...

Centennial Group

Customer Service Advisor

Lansing, MI · On-site

$37K - $45K/yr

Responsibilities: • Provide thorough follow-ups to customer interactions, ensuring customer ... and service questions, customer complaints, and general customer inquiries • Interact with the ...

Centennial Group

Customer Service Advisor

Lansing, MI

$45K/yr

Provide thorough follow-ups to customer interactions, ensuring customer satisfaction * Ensure customer account information is up-to-date * Answer incoming calls on product and service questions ...

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All JobsCustomer Service Ups JobsCustomer Service Ups Jobs in Michigan

Customer Service Ups information

See Michigan salary details

$8

$16

$23

How much do customer service ups jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for customer service ups in Michigan is $16.38, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $18.22 per hour, depending on experience, location, and employer.

What is the difference between Customer Service Ups and Customer Support Specialist?

AspectCustomer Service UpsCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer certifications in customer serviceHigh school diploma; certifications like HDI or CompTIA may be beneficial
Work EnvironmentCall centers, retail, or online support platformsCall centers, technical support centers, or online support teams
Employer & Industry UsageRetail, telecommunications, e-commerce, and service industriesTechnology, software, telecommunications, and service sectors
Common Search & Comparison IntentCustomer Service Ups vs Customer Support Specialist

Customer Service Ups and Customer Support Specialist roles often overlap in work environment and required credentials. However, Customer Service Ups typically focus on general customer interactions in retail or service settings, while Customer Support Specialists often handle technical issues in tech or software industries. Both roles aim to enhance customer satisfaction but differ in technical complexity and industry focus.

What does a typical day look like for a customer service representative at UPS, and how do they interact with other departments?

A typical day for a Customer Service Representative at UPS involves handling customer inquiries via phone, email, or in-person, resolving issues related to shipments, tracking packages, and providing information about UPS services. Representatives often collaborate with drivers, warehouse staff, and the logistics team to resolve delivery problems and ensure customer satisfaction. The role requires multitasking and adaptability, as priorities can shift quickly during peak shipping periods. Teamwork is essential, and there are frequent opportunities to communicate with other departments to expedite solutions for customers.

What are the key skills and qualifications needed to thrive as a customer service representative at UPS, and why are they important?

To thrive as a Customer Service Representative at UPS, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, package tracking systems, and standard office tools is typically required. Patience, active listening, and a positive attitude are essential soft skills for resolving customer inquiries effectively. These competencies ensure efficient issue resolution, enhance customer satisfaction, and support UPS's reputation for reliable service.

What is a customer service representative at UPS?

Customer Service Representatives at UPS are professionals responsible for assisting customers with their shipping needs, addressing inquiries, processing orders, and resolving issues related to UPS services. They serve as the main point of contact between UPS and its customers, ensuring a positive customer experience. Their duties may include tracking packages, handling complaints, providing information about UPS services, and coordinating with other departments to resolve delivery or billing issues. Strong communication and problem-solving skills are essential for this role.
What cities in Michigan are hiring for Customer Service Ups jobs? Cities in Michigan with the most Customer Service Ups job openings:
Customer Service Ups jobs near you
Infographic showing various Customer Service Ups job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, 1% Temporary, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $34,077 per year, or $16.4 per hour.

The UPS Store Brighton Full time Customer Service

The UPS Store

Brighton, MI • On-site

$15/hr

Full-time

Re-posted 15 days ago

The UPS Store rating

5.7

Company rating: 5.7 out of 10

Based on 642 frontline employees who took The Breakroom Quiz

458th of 732 rated retailers

Job description

$15 / hr.
Steady retail job! Our sales are growing, come join our team!
We are looking for counter help / customer service person for The UPS Store of Brighton, MI. The position involves shipping UPS packages, packaging items, printing, sorting mail, and generally taking good care of our customers. This is a full-time position, with the hours of 11am-7pm Monday - Thursday, and Saturday 9am-4pm. The person applying should have great communication and interpersonal skills, be a team player, personable, dedicated, on-time, reliable, and have a willingness to learn. Must have the ability to lift 40 pounds, and reliable transportation.
Oh, and we like to have fun here! $15/hr.
Compensation: $15.00 per hour
The UPS Store
The UPS Store Difference
We're locally owned.
The UPS Store® is run by local business owners who are connected to the area-professionally and personally. We enthusiastically support small businesses like yours and the value you bring to our community. We do that, too.
At The UPS Store, we do more than pack and ship. A lot more. We offer mailbox solutions, packaging supplies, notary and printing for just about everything. More important, once we get to know you and your needs, we can create custom solutions designed specifically for your business.
Company Website:

What The UPS Store employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

UPS Store logo

About UPS Store

Sourced by ZipRecruiter

The UPS Store Inc., is a subsidiary of UPS, and is the world’s largest franchisor of retail shipping, postal, printing and business service centers. UPS and The UPS Store Headquarters offer a unique promote-from-within culture where you’ll always find exciting new career opportunities at every level of the organization. From training and education to growth and empowerment, you have the freedom to forge a career path that can take you anywhere you want to go. UPS and The UPS Store Headquarters job categories include: Package Handlers and Helpers, Drivers and Mechanics, Customer Solutions and Sales, IT, Corporate, and Logistics and Operations.

Industry

Retail, printing and printing services, print media publishing, office supplies and stationery stores, couriers and messengers services and plastics packaging film and sheet (including laminated) manufacturing

Company size

10,000+ Employees

Headquarters location

San Diego, CA, US

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