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Customer Service Ups Jobs in Michigan (NOW HIRING)

Timken

Customer Service Representative

Muskegon, MI · On-site

$14.50 - $19.75/hr

Customer Service Representative Norton Shores, Michigan, United States, 49441 We're not looking for ... follow-ups. * Provide timely updates on lead times, delivery status, and order progress by ...

New

Timken

Customer Service Representative

Norton Shores, MI

$14.50 - $19.75/hr

This Customer Service Representative will report to our Customer Service Manager and is an on-site ... follow-ups. * Provide timely updates on lead times, delivery status, and order progress by ...

Timken

$14.50 - $19.75/hr

This Customer Service Representative will report to our Customer Service Manager and is an on-site ... follow-ups. * Provide timely updates on lead times, delivery status, and order progress by ...

The Timken Company

$14.50 - $19.75/hr

This Customer Service Representative will report to our Customer Service Manager and is an on-site ... follow-ups. * Provide timely updates on lead times, delivery status, and order progress by ...

PetSuites

Customer Service Supervisor

Novi, MI · On-site

$14 - $16/hr

... ups and rebooking Support occupancy goals during peak and non-peak periods Identify upsell ... in customer service and conflict resolution Detail-oriented and organized Professional in both ...

BreedAbove

Customer Service Supervisor

Ann Arbor, MI

$16/hr

Drive membership sign-ups and rebooking * Support occupancy goals during peak and non-peak periods ... Strong in customer service and conflict resolution * Detail-oriented and organized * Professional ...

PetSuites

Customer Service Supervisor

Novi, MI · On-site

$14 - $16/hr

... ups and rebooking Support occupancy goals during peak and non-peak periods Identify upsell ... in customer service and conflict resolution Detail-oriented and organized Professional in both ...

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Showing results 21-40

All JobsCustomer Service Ups JobsCustomer Service Ups Jobs in Michigan

Customer Service Ups information

See Michigan salary details

$8

$16

$23

How much do customer service ups jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for customer service ups in Michigan is $16.38, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $18.22 per hour, depending on experience, location, and employer.

What is the difference between Customer Service Ups and Customer Support Specialist?

AspectCustomer Service UpsCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer certifications in customer serviceHigh school diploma; certifications like HDI or CompTIA may be beneficial
Work EnvironmentCall centers, retail, or online support platformsCall centers, technical support centers, or online support teams
Employer & Industry UsageRetail, telecommunications, e-commerce, and service industriesTechnology, software, telecommunications, and service sectors
Common Search & Comparison IntentCustomer Service Ups vs Customer Support Specialist

Customer Service Ups and Customer Support Specialist roles often overlap in work environment and required credentials. However, Customer Service Ups typically focus on general customer interactions in retail or service settings, while Customer Support Specialists often handle technical issues in tech or software industries. Both roles aim to enhance customer satisfaction but differ in technical complexity and industry focus.

What does a typical day look like for a customer service representative at UPS, and how do they interact with other departments?

A typical day for a Customer Service Representative at UPS involves handling customer inquiries via phone, email, or in-person, resolving issues related to shipments, tracking packages, and providing information about UPS services. Representatives often collaborate with drivers, warehouse staff, and the logistics team to resolve delivery problems and ensure customer satisfaction. The role requires multitasking and adaptability, as priorities can shift quickly during peak shipping periods. Teamwork is essential, and there are frequent opportunities to communicate with other departments to expedite solutions for customers.

What are the key skills and qualifications needed to thrive as a customer service representative at UPS, and why are they important?

To thrive as a Customer Service Representative at UPS, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, package tracking systems, and standard office tools is typically required. Patience, active listening, and a positive attitude are essential soft skills for resolving customer inquiries effectively. These competencies ensure efficient issue resolution, enhance customer satisfaction, and support UPS's reputation for reliable service.

What is a customer service representative at UPS?

Customer Service Representatives at UPS are professionals responsible for assisting customers with their shipping needs, addressing inquiries, processing orders, and resolving issues related to UPS services. They serve as the main point of contact between UPS and its customers, ensuring a positive customer experience. Their duties may include tracking packages, handling complaints, providing information about UPS services, and coordinating with other departments to resolve delivery or billing issues. Strong communication and problem-solving skills are essential for this role.
What cities in Michigan are hiring for Customer Service Ups jobs? Cities in Michigan with the most Customer Service Ups job openings:
Customer Service Ups jobs near you
Infographic showing various Customer Service Ups job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, 1% Temporary, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $34,077 per year, or $16.4 per hour.

Part Time Package Center Supervisor

United Parcel Service (UPS)

Escanaba, MI • On-site

Part-time

Re-posted 27 days ago

UPS rating

7.3

Company rating: 7.3 out of 10

Based on 2,341 frontline employees who took The Breakroom Quiz

23rd of 64 rated delivery companies

Job description

Before you apply to a job, select your language preference from the options available at the top right of this page.

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

Job Summary
This position supervises, trains, develops, and holds workgroups responsible for safety, production and attendance. He/She sets and maintains high standards for account productivity, accuracy, customer service, organization, communication, cooperation, and safety. This position provides innovative and effective leadership and cultivates a functional working relationship with all levels of personnel throughout the organization.
Responsibilities:

  • Develops and maintains good working relationships with employees, management, and customers.
  • Facilitates training with new and current employees.
  • Responsible to ensure that all employees adhere to safety policies and procedures at all times, operating in full compliance with department, station, corporate and local government requirements.
  • Manages department resources to ensure maximum output, accuracy, and efficiency at all times.
  • Establishes and promotes a positive, team-oriented work environment emphasizing employee involvement, pro-active communication, inter-departmental cooperation, and continual improvement on all levels.
  • Implements employee personal development plans as required to ensure the continuing professional growth of department personnel.
  • Ensures all department employees receive specific and detailed orientation, skills and safety training, appropriate materials and information, regular evaluations, and pro-active coaching to support their continued development.
  • Ensures all employees adhere to safety policies and procedures at all times.


Qualifications:

  • Bachelor's Degree or International equivalent - Preferred
  • Ability to lift 70 lbs./32 kgs.
  • Availability to work flexible shift hours, up to 5 days per week
  • Strong oral and written communication skills
  • Working knowledge of Microsoft Office
  • Ability to work in a fast-paced warehouse environment
  • Management experience - Preferred

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

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