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Customer Service Ups Jobs in California (NOW HIRING)

United Parcel Service (UPS)

We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion ... Drive product adoption and educate customers on products and services. Territory Management

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Customer Service Ups information

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$9

$18

$26

How much do customer service ups jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for customer service ups in California is $18.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.62 per hour, depending on experience, location, and employer.

What is a customer service representative at UPS?

Customer Service Representatives at UPS are professionals responsible for assisting customers with their shipping needs, addressing inquiries, processing orders, and resolving issues related to UPS services. They serve as the main point of contact between UPS and its customers, ensuring a positive customer experience. Their duties may include tracking packages, handling complaints, providing information about UPS services, and coordinating with other departments to resolve delivery or billing issues. Strong communication and problem-solving skills are essential for this role.

What does a typical day look like for a customer service representative at UPS, and how do they interact with other departments?

A typical day for a Customer Service Representative at UPS involves handling customer inquiries via phone, email, or in-person, resolving issues related to shipments, tracking packages, and providing information about UPS services. Representatives often collaborate with drivers, warehouse staff, and the logistics team to resolve delivery problems and ensure customer satisfaction. The role requires multitasking and adaptability, as priorities can shift quickly during peak shipping periods. Teamwork is essential, and there are frequent opportunities to communicate with other departments to expedite solutions for customers.

What are the key skills and qualifications needed to thrive as a customer service representative at UPS, and why are they important?

To thrive as a Customer Service Representative at UPS, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, package tracking systems, and standard office tools is typically required. Patience, active listening, and a positive attitude are essential soft skills for resolving customer inquiries effectively. These competencies ensure efficient issue resolution, enhance customer satisfaction, and support UPS's reputation for reliable service.

What is the difference between Customer Service Ups and Customer Support Specialist?

AspectCustomer Service UpsCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer certifications in customer serviceHigh school diploma; certifications like HDI or CompTIA may be beneficial
Work EnvironmentCall centers, retail, or online support platformsCall centers, technical support centers, or online support teams
Employer & Industry UsageRetail, telecommunications, e-commerce, and service industriesTechnology, software, telecommunications, and service sectors
Common Search & Comparison IntentCustomer Service Ups vs Customer Support Specialist

Customer Service Ups and Customer Support Specialist roles often overlap in work environment and required credentials. However, Customer Service Ups typically focus on general customer interactions in retail or service settings, while Customer Support Specialists often handle technical issues in tech or software industries. Both roles aim to enhance customer satisfaction but differ in technical complexity and industry focus.

What cities in California are hiring for Customer Service Ups jobs?

Cities in California with the most Customer Service Ups job openings:

Customer Service Ups jobs near you
Infographic showing various Customer Service Ups job openings in California as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $38,586 per year, or $18.6 per hour.

Notary Public/ Associate - The UPS Store-Palos Verdes Mall

Fast Packaging & Shipping LLC

Walnut Creek, CA • On-site

$18 - $20/hr

Full-time

Retirement

Re-posted 16 days ago

Job description

Full Job Description

We are looking for a Notary Public Associate responsible for delivering world-class customer service to all retail customers.

The Associate receives and processes packages for shipment, prepares files for printing, assists customers with notary service, opens mailboxes for potential customers, and operates point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options.

The Associate exhibits confidence by knowing best practices respective to the industry. The ideal sales associate will have retail sales experience, strong computer and internet skills, a friendly and genuinely helpful demeanor, a professional appearance, and a fast learner who makes an effort to learn all aspects of the business.

  • The UPS Store is a franchise that is locally owned and operated. We are not employees of United Parcel Service (UPS).

RESPONSIBILITIES

  • Delivers outstanding customer service to walk-in customers and telephone inquiries.
  • Continuously practices good listening skills with customers, UPS Store team members, and leadership.
  • Takes ownership of the customer's shipping needs and offers viable solutions.
  • Takes action to learn all product and service offerings, alternative solutions, and industry trends.
  • Operates all equipment, software, and devices in an appropriate manner and is willing to teach others.
  • Maintains a clean, organized, and safe working environment.
  • Performs other duties as assigned.
  • Maintains a positive demeanor and energy while helping a high volume of customers.

QUALIFICATIONS

  • Prompt, reliable, and responsible
  • Strong computer skills, including Microsoft Office and Adobe Suites
  • Able to operate independently and be self-driven to complete tasks
  • Excellent written and verbal communication skills
  • Able to lift 50 pounds
  • Open to attaining a Notary license
  • Ability to cross-sell and up-sell

BENEFITS

  • Advancement opportunities - ability to grow within the company (great resume builder)
  • Daytime hours
  • Company-paid Notary certification
  • Paid training

Job Types: Full-time, Part-time

Pay: $16.00 - $18.00 per hour

Schedule:

  • 8 hour shift & 4 hour shifts
  • Day shift, morning & afternoon
  • Monday to Friday
  • Weekend availability

Work Location: Walnut Creek

Job Description:
- Help our customers with all business services
- Packaging and shipping
- Printing/copying documents
- Notary/Live scan fingerprinting
- Sorting mail
- Faxing
- Mailbox services
- Binding/laminating
- Stocking merchandise
Must Have Specific Requirements:
- Enjoys working in a team
- Friendly and engaging with customers
- Able to learn all the different services we offer
- Working knowledge and proficiency in Computers
- Able to lift 25-50 lbs.

Company Description

We are The UPS Store.