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Customer Service Representative Pt Jobs (NOW HIRING)

Allcare PT

MEDICAL OFFICE CUSTOMER SERVICE REP

Brooklyn, NY · On-site

$17 - $23/hr

Allcare Physical Therapy in Brooklyn is hiring and training Physical Therapy Front Desk Customer Service Reps to give them an extra edge on the competition getting into a PT program. If you are super ...

Planet Fitness

PT Customer Service Rep

Philadelphia, PA · On-site

$12/hr

Customer Service Representative Benefits : * Growth Opportunities over 90% of our management team started as an entry level team member! * Competitive pay and schedule hourly increases at 180 days, 1 ...

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How much do customer service representative pt jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for customer service representative pt in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a customer service representative?

Customer Service Representatives (CSRs) are professionals who interact with customers on behalf of a company. They handle inquiries, provide information about products or services, resolve complaints, and process orders or returns. CSRs may communicate with customers via phone, email, chat, or in person to ensure a positive customer experience. Their role is essential to maintaining customer satisfaction and loyalty.

What are the key skills and qualifications needed to thrive as a customer service representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is typically required. Patience, active listening, and a positive attitude are crucial soft skills for managing customer interactions and resolving issues effectively. These competencies ensure customer satisfaction, efficient handling of inquiries, and contribute to a positive brand reputation.

What are some common challenges customer service representatives face, and how can they effectively handle them?

Customer Service Representatives often encounter challenges such as managing difficult customers, handling high call volumes, and staying up-to-date with product or service changes. To effectively handle these situations, strong communication and problem-solving skills are essential, as is maintaining a calm and empathetic demeanor. Many employers provide training and support, and teamwork is encouraged to share knowledge and solutions. Building resilience and seeking feedback from supervisors also helps representatives continuously improve their performance.

Is customer service representative part-time a stressful job?

Customer Service Representatives working part-time often experience moderate stress due to handling customer inquiries and resolving issues within set schedules. The level of stress can vary based on call volume, company policies, and individual skills in communication and problem-solving.

What are the physical requirements for a customer service representative?

Customer Service Representatives typically need to sit for extended periods and use a computer, phone, or headset. They should have good communication skills and the ability to handle repetitive tasks, with some roles requiring the ability to lift light objects or stand briefly. Physical demands are generally minimal but depend on the specific work environment.
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Customer Service Representative Pt jobs near you
Infographic showing various Customer Service Representative Pt job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative

FYZICAL Therapy and Balance Centers

Frederick, MD

$16 - $21.50/hr

Part-time

Re-posted 25 days ago

FYZICAL rating

6.1

Company rating: 6.1 out of 10

Based on 50 frontline employees who took The Breakroom Quiz

727th of 891 rated healthcare providers

Job description

If you have a passion for helping others and enjoy interacting with the general public, FYZICAL, the leading physical therapy company in the country, has a Customer Service Representative opening in Frederick, MD, that is a perfect fit for you!
As the first and last person our amazing clients see when they enter and leave our cutting-edge facility, your role as Customer Service Representative is central to our daily operations. Here, you will join a champion team that works together to help grateful patients get back to the lives they love. We are committed to changing the PT industry by creating non-traditional, individualized treatment plans and want you along on that important journey. As part of the FYZICAL family, you can take advantage of advancement opportunities, state-of-the-art technology and grow your career under a practice leader who is fully invested in you.  
This excellent opportunity will not last long! Apply for FYZICAL's Customer Service Representative job opening today!
Are you looking to join an innovative company where you can establish yourself and advance your career as part of a top-rated team? If so, you should consider our Customer Service Representative position in Frederick, MD!
We are an innovative physical therapy facility that bypasses traditional approaches to care. We work together, using the most modern technology and cutting-edge tools to provide our patients with the individualized care they need and deserve. As our Customer Service Representative, you will enjoy the easy flow of a supportive team that succeeds together. You also will have the chance to access our unparalleled continuing education opportunities, opening the door to further career growth.
Start down your exciting career path today by applying for our Customer Service Representative job opening!Responsibilities
  • Handle patient scheduling, appointments, multi-phone line
  • Gather new patient data; keep track of all patient referrals
  • Disseminate information to patients; act as a go-between for patients and physicians  
  • Send and keep a log of all reports sent to doctors
  • Collect all payments; insurance verification
  • Collect/open mail; distribute mail to proper areas/people
  • Send benefits paperwork to billing companies
  • Handle all scheduling and ensuing communication
  • Answer phones, act as a patient liaison, answer any questions from potential or current patients
  • Schedule patients; coordinate evaluations, re-evaluations, appointment reminders and cancellations
  • Collect new patient intake information; track all clinic referrals
  • Fax reports to physicians; keep a log of incoming reports
  • Verify Insurance and track insurance-covered visits; take copayments
  • Check mail; keep track of Explanation of Benefits sent from mail and fax to billing company
  • Communicate with the office manager and clinicians about scheduling/patient arrival
Required Skills
  • High school diploma or equivalent
  • Valid driver's license and reliable transportation
  • Great communicator and multitasker, detail-oriented
  • Positive attitude, good work ethic, integrity and empathetic toward people that are in pain 
  • H.S. graduate or GED certificate
  • Up-to-date DL and a dependable vehicle
  • Excellent at handling details, communicating and multitasking
  • Great demeanor, strong integrity and compassion

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