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How much do customer service representative pt jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for customer service representative pt in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a customer service representative?

Customer Service Representatives (CSRs) are professionals who interact with customers on behalf of a company. They handle inquiries, provide information about products or services, resolve complaints, and process orders or returns. CSRs may communicate with customers via phone, email, chat, or in person to ensure a positive customer experience. Their role is essential to maintaining customer satisfaction and loyalty.

What are the key skills and qualifications needed to thrive as a customer service representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is typically required. Patience, active listening, and a positive attitude are crucial soft skills for managing customer interactions and resolving issues effectively. These competencies ensure customer satisfaction, efficient handling of inquiries, and contribute to a positive brand reputation.

What are some common challenges customer service representatives face, and how can they effectively handle them?

Customer Service Representatives often encounter challenges such as managing difficult customers, handling high call volumes, and staying up-to-date with product or service changes. To effectively handle these situations, strong communication and problem-solving skills are essential, as is maintaining a calm and empathetic demeanor. Many employers provide training and support, and teamwork is encouraged to share knowledge and solutions. Building resilience and seeking feedback from supervisors also helps representatives continuously improve their performance.

Is customer service representative part-time a stressful job?

Customer Service Representatives working part-time often experience moderate stress due to handling customer inquiries and resolving issues within set schedules. The level of stress can vary based on call volume, company policies, and individual skills in communication and problem-solving.

What are the physical requirements for a customer service representative?

Customer Service Representatives typically need to sit for extended periods and use a computer, phone, or headset. They should have good communication skills and the ability to handle repetitive tasks, with some roles requiring the ability to lift light objects or stand briefly. Physical demands are generally minimal but depend on the specific work environment.
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Customer Service Representative Pt jobs near you
Infographic showing various Customer Service Representative Pt job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Teller Service Representative - PT

Veridian Credit Union

Ankeny, IA • On-site

$17.93/hr

Part-time

Re-posted 22 days ago

Veridian Credit Union rating

7.3

Company rating: 7.3 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

Job description

Teller Service Representative - PT
Locations include Des Moines, Iowa, Ankeny, Iowa, Johnston, Iowa
WANT TO BE A PART OF AN AWARD WINNING TEAM, APPLY TODAY!!

VERIDIAN IS LOOKING FOR INDIVIDUALS TO JOIN OUR AWARD-WINNING TEAM. START YOUR JOURNEY AND APPLY TODAY.

Take a look at all our great benefits here!

Part-Time: 30–35 hours per week

Pay: $17.93 per hour

Fluency in Spanish speaking welcome. Earn $1.50 more per hour worked!

JOB DESCRIPTION

SUMMARY

Under general supervision and in compliance with established policies and procedures, the Teller Service Representative is responsible for providing superior member service by conducting transactions accurately, assisting members with their financial goals, and promoting Veridian products and services.

ESSENTIAL FUNCTIONS

  • Create excellent service experiences that promote the Veridian brand.
  • Understand and be familiar with Bank Secrecy Act (BSA) guidelines.
  • Conduct member transactions including: loan payments, deposits, withdrawals, transfers, etc.
  • Complete member requests such as inquiries on certificates of deposit, processing wire transfers, ordering and blocking plastic cards, ordering checks, researching account information, etc.
  • Actively cross‑sell credit union services by providing information to current, new and potential members.
  • Actively refer members to appropriate position and/or department within all Veridian Companies to best serve the member.
  • Assist members over the phone.
  • Consistently achieve established monthly and annual sales and service goals.
  • Contributes to team effort by accomplishing related results as needed.
  • Monitor necessary departmental files and reports, updating member information as required.
  • Maintains member confidence and protects operations by keeping information confidential.
  • Balance cash box per teller balancing procedures.

KEY ATTRIBUTES

  • Oral and written communication skills.
  • Member service focus.
  • Attention to detail and accuracy.
  • Positive attitude that supports a team environment.
  • Dependable and punctual; flexible during peak times.
  • High level of confidentiality.
  • Organizational skills.
  • Self-motivated; ability to work without close supervision.
  • Problem solving; analysis.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

  • Occasionally lift and/or move items over 10 pounds.
  • Remain sedentary (seated) for extended periods of time.

WORKING CONDITIONS

This job operates in a professional office environment and routinely uses standard office equipment.

TRAVEL

Limited travel expected.

REQUIRED EDUCATION AND EXPERIENCE

  • High School Diploma.
  • Relevant work experience in the area of customer service and/or cash handling.
  • Math and clerical aptitude.
  • Fluent computer skills in a Microsoft Windows environment.

OTHER DUTIES

Veridian Credit Union is a PCI compliant financial institution to ensure the security of member information. As such, all employees are expected to ensure security measures are in place and adhered to regarding PCI and other highly secure data compliance requirements.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

ABOUT VERIDIAN

Veridian Credit Union provides equal employment opportunities to all employees and applicants for employment without regard to age, race, creed, color, sex, pregnancy, sexual orientation, gender identity, military service, national origin, religion, physical or mental disability, genetic information, or any other classifications protected by applicable federal, state or local laws.


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