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Customer Service Representative Management Jobs (NOW HIRING)

Retail Management Inc

Customer Service Representative

Milton, FL · On-site

$14.25 - $19.50/hr

RMI is a retail management company that operates retail locations such as convenience stores (with ... To successfully deliver services to our clients and customers, a CSR must be: * familiar with and ...

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How much do customer service representative management jobs pay per hour?

As of May 28, 2026, the average hourly pay for customer service representative management in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Representative Manager, and why are they important?

To thrive as a Customer Service Representative Manager, you need strong leadership abilities, in-depth knowledge of customer service best practices, and experience in supervising teams, often supported by a bachelor's degree or relevant experience. Familiarity with customer relationship management (CRM) software, call center systems, and analytics tools is highly beneficial. Outstanding communication, conflict resolution, and motivational skills help you effectively guide teams and manage customer interactions. These competencies are crucial for maintaining high service standards, improving team performance, and ensuring customer satisfaction.

What are the typical challenges faced by customer service representative managers, and how can they effectively address them?

Customer service representative managers often encounter challenges such as balancing high call volumes, ensuring consistent quality among team members, and managing escalated customer issues. Success in this role requires strong communication skills, the ability to motivate and coach team members, and effective time management. Building a supportive team environment and implementing regular training sessions can help address performance gaps, while maintaining open channels for feedback ensures that both customer and employee concerns are promptly resolved.

What is a Customer Service Representative Manager?

A Customer Service Representative Manager, often called a Customer Service Manager, oversees a team of customer service representatives to ensure customers receive high-quality support. They are responsible for training staff, setting performance goals, resolving escalated issues, and implementing policies to improve customer satisfaction. Their role often includes monitoring team performance, analyzing customer feedback, and collaborating with other departments to enhance the overall customer experience. Effective management in this role helps maintain a positive brand reputation and promotes customer loyalty.

What is the difference between Customer Service Representative Management vs Customer Service Supervisor?

AspectCustomer Service Representative ManagementCustomer Service Supervisor
CredentialsHigh school diploma or equivalent; leadership skillsHigh school diploma; experience in customer service
Work EnvironmentOversees customer service teams, manages operationsSupervises frontline customer service staff, handles escalations
Employer & Industry UsageRetail, call centers, hospitalityRetail, telecommunications, banking
Search & Comparison IntentUnderstanding management roles in customer serviceComparing supervisory responsibilities in customer service

Customer Service Representative Management involves overseeing multiple customer service teams and strategic planning, while Customer Service Supervisors focus on supervising frontline staff and handling escalated issues. Both roles require customer service experience, but management positions typically involve broader responsibilities and leadership skills.

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What job categories do people searching Customer Service Representative Management jobs look for? The top searched job categories for Customer Service Representative Management jobs are:
Customer Service Representative Management jobs near you

CSR Customer Service Representative

GX Louisiana

La Place, LA

$14.50 - $20/hr

Other

Posted 20 days ago

Job description

Description

Summary: Customer Service Representative reports to the Store Manager. The CSR is responsible for assisting the

Management Team in the overall operation, cleanliness, maintenance, inventory and cash control of the location.

Essential Sales Duties and Responsibilities

  •  Provide Excellent Customer Service Skills in all interactions
  •  Ensure all Cash handling policies are followed explicitly.
  •  Restock all store items as directed by Store Manager or customer needs.
  •  Plus sell to every Customer, regardless of what they purchase.
  •  Perform all duties related to serving our customers.
  •  Provide training assistance to new CSR's.
  •  Provide prompt, courteous customer service and resolve customer issues on shift.
  •  Submits to the Store Manager for approval, a grocery order for their assigned sections or categories.
  •  Front and face all product to create a visually attractive display for our customers
  •  Review, complete and suggest changes to all build-to's.
  •  Provide feedback for the fast food service area of the store.
  •  Complete reports assigned by the Store Manager.
  •  Accept applications to be considered for employment.
  •  Follow company procedures when working with vendors including checking in order and verifying quantities.
  •  Adhere to all company policies and procedures.
  •  Prepare and finalize shift close-out reports.
  •  Inspect store facilities/equipment for safety, cleanliness and proper working order.
  •  Complete all price changes and promotional price changes.
  •  Document and report a safety incident or injury.
  •  Document and report a maintenance request.
  •  The CSR may be asked to participate in any other related task or activity which management determines his/her skills would be useful or needed.

Requirements

Minimum Qualifications and Prerequisites

  •  High School diploma or GED preferred.
  •  Outstanding customer service skills.
  •  Have reliable transportation and can arrive at the store on time.
  •  Has a positive attitude and promotes the company and is a team player.
  •  Must have basic computer skills.
  •  Must be well organized and manages time well.
  •  Possess good people interaction skills.
  •  Works as scheduled by the Store Manager. Schedule must be flexible to include being available to work all shifts and all days of the week. Work week may exceed 40 hours per week during hard to staff times.

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