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Customer Service Representative Management Jobs (NOW HIRING)

Cahaba Management & Consulting

CSR

Decatur, AL

$14 - $16/hr

Manage and prioritize multiple concerns simultaneously. * Provide appropriate and correct ... Customer Service Representative Preferred Qualifications * High School diploma. * Previous customer ...

Domino's

Customer Service Representative (CSR)

Walpole, NH · On-site

$14.50 - $19.75/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service ... Ability to take direction from management * Must be 16 years of age or older to be considered

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How much do customer service representative management jobs pay per hour?

As of May 28, 2026, the average hourly pay for customer service representative management in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Representative Manager, and why are they important?

To thrive as a Customer Service Representative Manager, you need strong leadership abilities, in-depth knowledge of customer service best practices, and experience in supervising teams, often supported by a bachelor's degree or relevant experience. Familiarity with customer relationship management (CRM) software, call center systems, and analytics tools is highly beneficial. Outstanding communication, conflict resolution, and motivational skills help you effectively guide teams and manage customer interactions. These competencies are crucial for maintaining high service standards, improving team performance, and ensuring customer satisfaction.

What are the typical challenges faced by customer service representative managers, and how can they effectively address them?

Customer service representative managers often encounter challenges such as balancing high call volumes, ensuring consistent quality among team members, and managing escalated customer issues. Success in this role requires strong communication skills, the ability to motivate and coach team members, and effective time management. Building a supportive team environment and implementing regular training sessions can help address performance gaps, while maintaining open channels for feedback ensures that both customer and employee concerns are promptly resolved.

What is a Customer Service Representative Manager?

A Customer Service Representative Manager, often called a Customer Service Manager, oversees a team of customer service representatives to ensure customers receive high-quality support. They are responsible for training staff, setting performance goals, resolving escalated issues, and implementing policies to improve customer satisfaction. Their role often includes monitoring team performance, analyzing customer feedback, and collaborating with other departments to enhance the overall customer experience. Effective management in this role helps maintain a positive brand reputation and promotes customer loyalty.

What is the difference between Customer Service Representative Management vs Customer Service Supervisor?

AspectCustomer Service Representative ManagementCustomer Service Supervisor
CredentialsHigh school diploma or equivalent; leadership skillsHigh school diploma; experience in customer service
Work EnvironmentOversees customer service teams, manages operationsSupervises frontline customer service staff, handles escalations
Employer & Industry UsageRetail, call centers, hospitalityRetail, telecommunications, banking
Search & Comparison IntentUnderstanding management roles in customer serviceComparing supervisory responsibilities in customer service

Customer Service Representative Management involves overseeing multiple customer service teams and strategic planning, while Customer Service Supervisors focus on supervising frontline staff and handling escalated issues. Both roles require customer service experience, but management positions typically involve broader responsibilities and leadership skills.

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What cities are hiring for Customer Service Representative Management jobs? Cities with the most Customer Service Representative Management job openings:
What job categories do people searching Customer Service Representative Management jobs look for? The top searched job categories for Customer Service Representative Management jobs are:
Customer Service Representative Management jobs near you

Customer Service Representative

NB Target Metal Blanking

New Boston, MI

$15.75 - $21.50/hr

Full-time

Posted 13 days ago

Job description

Name of Position:       Customer Service Representative

Reports to:                   Production/CSR Manager                                

I.                   Summary:

Responsible for handling customer’s steel processing requirements.

II.                Core Activities:

1.                  Receive customer inquiries and subsequent purchase orders.

2.                  Manage inventory for each customer.

3.                  Complete product specifications for each part and customer.

4.                  Enter work orders and ship releases into MIS.

5.                  Analyze and enter chemistries/physical properties of material in accordance with customer specifications.

6.                  Communicate with customers on a regular base via email and phone.

7.                  Update customer requested documents and enter necessary information into the customer portals as required.

8.                  Complete projects as assigned.

9.                  Coordinate trials and product changes with Customer, Quality, and Production Schedule

10.              Analyze information from customer portals.

11.              Forecast material based on customer provided requirements.

III.             Knowledge, Skills, Abilities:

1.                  Strong verbal and written communication skills.

2.                  Ability to manage a personal computer database, word processor, and spreadsheet.

3.                  Ability to organize tasks.

IV.             Work Style:

1.                  Adhere to company policies and procedures.

2.                  Arrive punctually to work.

3.                  Maintain a neat appearance and working area.

4.                  Must be able to work independently.

5.                  Must be able to manage inventories and customer shipments.

6.                  Participate in SMI’s aim to safely and profitably deliver the right product, to the right customer, on time, every time.

 

V.                Experience and Education:

1.                  Computer knowledge.

2.                  Sales experience a plus, but not required.

3.                  High School Diploma or GED.

4.                  College courses a plus but not required.

VI.             Training

1.                  Basic Orientation

2.                  Inside Sales Representative Document Training