ZipRecruiter

Log In

1

Customer Service Representative Management Jobs (NOW HIRING)

TransPerfect

Customer Service Representative

El Paso, TX · Remote

$14.50 - $19.75/hr

The CSR manages calls for a Third-Party Claims Administrator. Our Customer Service Representatives are enthusiastic and motivated. We are a team, working together in an organized and structured ...

Amerivet

Customer Service Representative

Morristown, VT

$18 - $21/hr

To provide an exceptional experience, a CSR manages appointments, answers calls, processes patient information, and ensures seamless communication between clients and our medical team. Through our ...

Cahaba Management & Consulting

CSR

Decatur, AL · On-site

$14 - $16/hr

Manage and prioritize multiple concerns simultaneously. * Provide appropriate and correct ... Customer Service Representative Preferred Qualifications * High School diploma. * Previous customer ...

DSN

Customer Service Representative - Tampa

Tampa, FL

$18 - $20/hr

Tag Agency Manager Comp range: $18 $20 Location: Tampa We are currently looking for a CSR in our Tampa Office Dealership experience is preferred About us: We are a leading provider of private tag and ...

Amerivet

Customer Service Representative

Lake Park, GA

$13 - $17.50/hr

To provide an exceptional experience, a CSR manages appointments, answers calls, processes patient information, and ensures seamless communication between clients and our medical team. Through our ...

Domino's

Customer Service Representative (CSR)

Barre, VT · On-site

$15.75 - $21.25/hr

Customer Service Representative (CSR) Customer Service Representative: 610 Main Street, Clintion MA ... Ability to take direction from management * Must be 16 years of age or older to be considered

next page

Showing results 1-20

People also search for

All JobsCustomer Service Representative Management Jobs

Customer Service Representative Management information

See salary details

$9

$18

$26

How much do customer service representative management jobs pay per hour?

As of May 29, 2026, the average hourly pay for customer service representative management in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Representative Manager, and why are they important?

To thrive as a Customer Service Representative Manager, you need strong leadership abilities, in-depth knowledge of customer service best practices, and experience in supervising teams, often supported by a bachelor's degree or relevant experience. Familiarity with customer relationship management (CRM) software, call center systems, and analytics tools is highly beneficial. Outstanding communication, conflict resolution, and motivational skills help you effectively guide teams and manage customer interactions. These competencies are crucial for maintaining high service standards, improving team performance, and ensuring customer satisfaction.

What are the typical challenges faced by customer service representative managers, and how can they effectively address them?

Customer service representative managers often encounter challenges such as balancing high call volumes, ensuring consistent quality among team members, and managing escalated customer issues. Success in this role requires strong communication skills, the ability to motivate and coach team members, and effective time management. Building a supportive team environment and implementing regular training sessions can help address performance gaps, while maintaining open channels for feedback ensures that both customer and employee concerns are promptly resolved.

What is a Customer Service Representative Manager?

A Customer Service Representative Manager, often called a Customer Service Manager, oversees a team of customer service representatives to ensure customers receive high-quality support. They are responsible for training staff, setting performance goals, resolving escalated issues, and implementing policies to improve customer satisfaction. Their role often includes monitoring team performance, analyzing customer feedback, and collaborating with other departments to enhance the overall customer experience. Effective management in this role helps maintain a positive brand reputation and promotes customer loyalty.

What is the difference between Customer Service Representative Management vs Customer Service Supervisor?

AspectCustomer Service Representative ManagementCustomer Service Supervisor
CredentialsHigh school diploma or equivalent; leadership skillsHigh school diploma; experience in customer service
Work EnvironmentOversees customer service teams, manages operationsSupervises frontline customer service staff, handles escalations
Employer & Industry UsageRetail, call centers, hospitalityRetail, telecommunications, banking
Search & Comparison IntentUnderstanding management roles in customer serviceComparing supervisory responsibilities in customer service

Customer Service Representative Management involves overseeing multiple customer service teams and strategic planning, while Customer Service Supervisors focus on supervising frontline staff and handling escalated issues. Both roles require customer service experience, but management positions typically involve broader responsibilities and leadership skills.

More about Customer Service Representative Management jobs
What cities are hiring for Customer Service Representative Management jobs? Cities with the most Customer Service Representative Management job openings:
What job categories do people searching Customer Service Representative Management jobs look for? The top searched job categories for Customer Service Representative Management jobs are:
Customer Service Representative Management jobs near you

Customer Service Representative - THIS IS SPARTA

NY Marketing Firm

Chicago, IL

$16.50 - $22.50/hr

Other

Posted 4 days ago

Job description

Customer Service Representative - THIS IS SPARTA

Full-time

Company Description

POWERED BY PEOPLE

Job Description

Customer Service Representative – THIS IS SPARTA!!!

Customer Service Representative - Management Potential HERE WE GROW AGAIN!!!!!!!!! As the top vendor in all our other National markets we have been tasked by FORTUNE 500 Companies to expand and grow in a new area of Chicago to help meet their goals and raise the bar of production as we have already done elsewhere. This is an opportunity for success driven and financially hungry people. Our support structure is in place. We just are looking for new management and team members. ****We are soon to be launching a new sales team in the Chicago Market, so the area is fresh for us with amazing opportunity to excel. This is a chance for a MANAGEMENT seeking individual or TEAM to come on board at the beginning and build it from the ground up with our proven success as your support. Our absolute intention is to build this with, and manage the field locally with new and LOCAL staff.***** ***** Career Opportunity ***** - Career - Resume Experience - Growth - Job - Excellence - We are a National Contractor Sales Team in various New Markets - Currently Hiring a FEW SELECT individuals for our New Market areas. For this post we are aggressive in finding a new partner. However we are always looking for individuals for our other Local and National markets. This is an amazing work and career opportunity for those who recognize potential, seek success, want large financial gains, and GO For It!!! Specifically for this Chicago Region we are seeking to build a small but very viable and successful Sales Team with a Local Manager who we are seeking here. It would be super to find a team with manager ready to go but we will train quality prospects. A manager must be able to sell, recruit, build a team, and duplicate themselves. This is a fabulous opportunity for the right person. There is opportunity to grow a large team here as well. And once more, we are a National Sales Group with great career advancement potential. ***--This is Excellent Opportunity for Military Veterans as well.--*** We are looking for these traits: Personable Customer Service Industrious General Positive Attitude Email resume to HR@NYMARKETINGFIRM.ORG

Apply