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Customer Service Rep Jobs in Springfield, MA (NOW HIRING)

U-Haul

Customer Service Representative

Manchester, CT

$16.25 - $22/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Hartford, CT · On-site

$16.25 - $22/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Northampton, MA · On-site

$15 - $16/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Springfield, MA · On-site

$15 - $16/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Springfield, MA · On-site

$15 - $17/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

West Hartford, CT

$16.25 - $22/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Hartford, CT

$17 - $19/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Hartford, CT

$17/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Northampton, MA

$15 - $16/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Hartford, CT

$18/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Hartford, CT · On-site

$17 - $18/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Hartford, CT · On-site

$17 - $18/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

West Hartford, CT · On-site

$17 - $18/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

Allied Printing

Customer Service Representative

Manchester, CT · On-site

$16.25 - $22.25/hr

Customer Service Representative One Allied Way Manchester, CT Allied Printing Services, Inc. where our customers come first! Allied Printing Services Inc. is a family-ran, full-service commercial and ...

U-Haul

Customer Service Representative

Hartford, CT

$18/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Hartford, CT · On-site

$17 - $18/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

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All JobsCustomer Service Rep JobsCustomer Service Rep Jobs in Springfield, MA

Customer Service Rep information

See Springfield, MA salary details

$9

$18

$26

How much do customer service rep jobs pay per hour?

As of Jul 6, 2026, the average hourly pay for customer service rep in Springfield, MA is $18.73, according to ZipRecruiter salary data. Most workers in this role earn between $15.34 and $20.82 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, telephone systems, and email platforms is typically required. Patience, active listening, and a positive attitude help representatives build rapport and resolve customer concerns effectively. These skills and qualities are crucial for delivering excellent service, retaining customers, and supporting overall business reputation.

How can I make 2000 a week working from home?

A customer service representative can potentially earn $2,000 a week by working full-time, handling high call volumes, and gaining experience or specialized skills such as technical support or sales. Some roles offer commission or performance-based bonuses that can increase earnings. Achieving this income level often requires consistent effort, excellent communication skills, and possibly working overtime or multiple shifts.

What jobs pay 4000 a week without a degree?

Customer Service Representatives typically do not earn $4,000 a week without advanced experience or specialized skills. High-paying roles that can reach this level often involve sales, real estate, or skilled trades where commissions or bonuses significantly boost income. Some independent contractors or entrepreneurs in service-based industries may also achieve this level through their own efforts and client base.

What does a Customer Service Representative do?

A Customer Service Representative (CSR) assists customers by answering questions, resolving issues, and providing information about products or services. They communicate with customers via phone, email, chat, or in person to ensure satisfaction and handle complaints or returns. CSRs often work in call centers, retail stores, or offices, and play a key role in maintaining positive customer relationships.

What is the difference between Customer Service Rep vs Call Center Agent?

AspectCustomer Service RepCall Center Agent
Required CredentialsHigh school diploma or equivalent; customer service trainingHigh school diploma or equivalent; call handling training
Work EnvironmentOffice, retail, or remote; direct customer interactionCall centers; primarily phone-based interactions
Employer & Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, insurance
Common Search & ComparisonCustomer Service Rep vs Call Center Agent

Both roles involve assisting customers, but Customer Service Reps often handle a broader range of issues across multiple channels, while Call Center Agents primarily focus on phone-based support. The skills and training are similar, making these roles closely related but distinct in their work environment and scope.

How to make 80000 a year working from home?

A customer service representative can earn $80,000 annually by gaining experience, developing specialized skills such as technical support or sales, and working for companies that offer higher pay or performance-based bonuses. Advancing to supervisory or specialized roles, obtaining relevant certifications, and working full-time or handling multiple clients can also increase income potential.

How does a Customer Service Rep typically handle high call volumes or challenging customer situations?

Customer Service Reps often encounter periods of high call volume and may handle upset or frustrated customers. To manage these situations effectively, reps rely on strong organizational skills, active listening, and empathy to address customer concerns while maintaining professionalism. Many companies also provide scripts, escalation protocols, and team support to help reps resolve issues efficiently. Collaborating with supervisors and other departments is common when a resolution requires additional expertise or authority.

What does a customer service rep do?

A customer service representative assists customers by answering questions, resolving issues, and providing information about products or services. They often communicate via phone, email, or chat and use tools like customer management software to track interactions. Strong communication skills and patience are essential for success in this role.
What are the most commonly searched types of Customer Service Rep jobs in Springfield, MA? The most popular types of Customer Service Rep jobs in Springfield, MA are:
What are popular job titles related to Customer Service Rep jobs in Springfield, MA? For Customer Service Rep jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Customer Service Rep jobs in Springfield, MA look for? The top searched job categories for Customer Service Rep jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Customer Service Rep jobs? Cities near Springfield, MA with the most Customer Service Rep job openings:
Customer Service Rep jobs near you

Customer Service Representative

Amicis Global

East Hartford, CT • On-site

$19 - $21/hr

Contractor

Posted 18 days ago

Be an early applicant

Job description

Title: Customer Service Representative
Location: East Hartford, CT 06108
Schedule: Monday–Friday, 8:30 AM – 5:00 PM (Weekends Off)
Duration: 6+ Months of Contract to Hire
Positions Available: 10
Job Summary:
We are seeking experienced and motivated Customer Service Representatives to provide exceptional support as the first point of contact for customers. You'll assist with program information, account inquiries, and password reset support for the online consumer portal. This is a great opportunity to join a professional, team-oriented environment with full-time hours, paid training, and strong growth potential.
Key Responsibilities:

  • Serve as the initial point of contact for inquiries related to customer programs.

  • Handle inbound calls professionally and resolve customer issues promptly.

  • Assist consumers with account access, password resets, and general inquiries.

  • Document all interactions accurately in the call tracking system.

  • Escalate calls to leadership or other departments as needed.

  • Provide clear, accurate, and courteous information in compliance with program standards.

  • Identify trends in consumer questions and recommend process improvements.

  • Manage difficult conversations with professionalism and empathy.

  • Meet and exceed performance standards for quality, accuracy, and call volume.


What You'll Gain:

  • Full-time employment with steady hours

  • Paid training and career development opportunities

  • Positive, team-focused work environment

  • Monday–Friday schedule with weekends off

  • Comprehensive benefits options


Qualifications:

  • Must be 18 years or older.

  • High School Diploma or GED required; Associate degree or higher preferred.

  • Minimum 6 months of call center experience, or equivalent customer service experience.

  • Must type at least 35 WPM and pass a customer service skills assessment.

  • Strong verbal and written communication skills.

  • Ability to multitask, problem-solve, and work in a structured environment.

  • Must pass a criminal background check and drug screening (8-panel standard).