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Customer Service Rep Jobs in Hyannis, MA (NOW HIRING)

U-Haul

Customer Service Representative

Hyannis, MA · On-site

$15 - $16/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Hyannis, MA · On-site

$15 - $16/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Hyannis, MA · On-site

$15 - $16/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

NVA

Customer Service Representative

Plymouth, MA · On-site

$17.50 - $23.75/hr

The CSR ensures excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction. Job Duties and Responsibilities * Receive and place calls to clients ...

NVA

Customer Service Representative

Plymouth, MA · On-site

$17.50 - $23.75/hr

The CSR ensures excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction. Job Duties and Responsibilities * Receive and place calls to clients ...

Domino's

Customer Service Representative

Plymouth, MA · On-site

$15 - $17/hr

DESCRIPTION Domino's Pizza is hiring immediately for Customer Service Representatives (Pizza Cook/Team Member) to join their team! Job type: Full time and Part time, Permanent You got game? You got ...

Seastreak

Customer Service Rep (Seasonal)

Oak Bluffs, MA · On-site

$19.50 - $26.25/hr

Seasonal Customer Service Representative Seastreak, and its expanding fleet of High-Speed State of The Art Catamaran ferries, operates seasonally out of New Bedford with services to Martha's Vineyard ...

Domino's Pizza

Customer Service Rep

Plymouth, MA · On-site

$17.50 - $23.75/hr

We are searching for qualified customer service reps with personality and people skills. Domino's has lots of ways for you to grow, perhaps to management, perhaps beyond. Whether it's your hobby ...

Domino's

Customer Service Rep

Plymouth, MA · On-site

$17.50 - $23.75/hr

We are searching for qualified customer service reps with personality and people skills. Domino's has lots of ways for you to grow, perhaps to management, perhaps beyond. Whether it's your hobby ...

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Customer Service Rep information

See Hyannis, MA salary details

$10

$19

$28

How much do customer service rep jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for customer service rep in Hyannis, MA is $19.91, according to ZipRecruiter salary data. Most workers in this role earn between $16.30 and $22.16 per hour, depending on experience, location, and employer.

What does a customer service rep do?

A Customer Service Representative (CSR) assists customers by answering questions, resolving issues, and providing information about products or services. They communicate with customers via phone, email, chat, or in person to ensure satisfaction and handle complaints or returns. CSRs often work in call centers, retail stores, or offices, and play a key role in maintaining positive customer relationships.

What are the key skills and qualifications needed to thrive as a customer service rep, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, telephone systems, and email platforms is typically required. Patience, active listening, and a positive attitude help representatives build rapport and resolve customer concerns effectively. These skills and qualities are crucial for delivering excellent service, retaining customers, and supporting overall business reputation.

How does a customer service rep typically handle high call volumes or challenging customer situations?

Customer Service Reps often encounter periods of high call volume and may handle upset or frustrated customers. To manage these situations effectively, reps rely on strong organizational skills, active listening, and empathy to address customer concerns while maintaining professionalism. Many companies also provide scripts, escalation protocols, and team support to help reps resolve issues efficiently. Collaborating with supervisors and other departments is common when a resolution requires additional expertise or authority.

What is the difference between Customer Service Rep vs Call Center Agent?

AspectCustomer Service RepCall Center Agent
Required CredentialsHigh school diploma or equivalent; customer service trainingHigh school diploma or equivalent; call handling training
Work EnvironmentOffice, retail, or remote; direct customer interactionCall centers; primarily phone-based interactions
Employer & Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, insurance
Common Search & ComparisonCustomer Service Rep vs Call Center Agent

Both roles involve assisting customers, but Customer Service Reps often handle a broader range of issues across multiple channels, while Call Center Agents primarily focus on phone-based support. The skills and training are similar, making these roles closely related but distinct in their work environment and scope.

What are popular job titles related to Customer Service Rep jobs in Hyannis, MA?

For Customer Service Rep jobs in Hyannis, MA, the most frequently searched job titles are:

What cities near Hyannis, MA are hiring for Customer Service Rep jobs?

Cities near Hyannis, MA with the most Customer Service Rep job openings:

Customer Service Rep jobs near you
Infographic showing various Customer Service Rep job openings in Hyannis, MA as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $41,418 per year, or $19.9 per hour.

Customer Service Representative

South Yarmouth, MA • On-site

Murphy's Services an Barrett Plumbing & Heating
See more jobs at Murphy's Services an Barrett Plumbing & Heatingexternal

$50K - $70K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 19 days ago

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Job description

Customer Service Representative

Murphy's Plumbing, Heating & Air Conditioning Location: Cape Cod, MA Employment Type: Full-Time

Position Summary

Murphy's Plumbing, Heating & Air Conditioning is seeking a friendly, organized, and customer-focused Customer Service Representative (CSR) to serve as the first point of contact for our customers. The CSR plays a critical role in delivering an exceptional customer experience by answering incoming calls, scheduling service appointments, coordinating technician dispatching, and ensuring clear communication between customers and our service team.

The ideal candidate is positive, dependable, detail-oriented, and thrives in a fast-paced environment.

Key Responsibilities

  • Answer incoming calls and respond to customer inquiries professionally and courteously.
  • Schedule plumbing, heating, and air conditioning service appointments efficiently.
  • Coordinate and adjust technician schedules throughout the day.
  • Communicate arrival times, service updates, and follow-up information to customers.
  • Maintain accurate customer records and service histories within company software systems.
  • Resolve customer concerns and escalate issues when necessary.
  • Make outbound calls for appointment confirmations, maintenance reminders, and customer follow-up.
  • Support service managers and field technicians with administrative tasks.
  • Process customer payments and assist with invoicing when needed.
  • Promote maintenance agreements and company services when appropriate.
  • Maintain a positive and professional demeanor during busy periods and emergency service situations.

Qualifications

Required

  • High school diploma or equivalent.
  • Strong verbal and written communication skills.
  • Excellent organizational and time-management abilities.
  • Proficiency with Microsoft Office and computer software systems.
  • Professional telephone etiquette.

Preferred but not necessary

  • Experience in the plumbing, HVAC, home service, or construction industry.
  • Experience with Service Titan or similar field service management software.
  • Dispatching or scheduling experience.
  • Knowledge of basic plumbing and heating terminology.

Competencies

  • Customer-first mindset
  • Strong attention to detail
  • Positive attitude and professionalism
  • Problem-solving ability
  • Team collaboration
  • Reliability and accountability
  • Adaptability under pressure

Physical Requirements

  • Ability to remain seated and work at a computer for extended periods.

What We Offer

  • Competitive pay
  • Health insurance
  • Paid time off and holidays
  • Retirement savings plan
  • Ongoing training and development opportunities
  • Supportive team environment
  • Opportunities for career advancement

Success in This Role

A successful CSR consistently provides a world-class customer experience, keeps schedules running efficiently, supports technicians in the field, and helps build lasting customer relationships that contribute to the continued growth and reputation of the company throughout Cape Cod.

Murphy's Plumbing, Heating & Air Conditioning is an Equal Opportunity Employer.

Company Description

For more than 30 years, homeowners have relied on our team for reliable expertise, honest recommendations, and exceptional craftsmanship. What sets us apart is our people — skilled professionals who take pride in their work, support one another, and show up every day committed to excellence.

We’re a company that celebrates wins, invests in growth, and believes in creating a winning environment where everyone can succeed. From industry-leading training to modern systems and a leadership team that truly listens, Murphy Services is a place where great technicians build great careers.

If you’re looking for stability, opportunity, and a team that takes care of its own,
Murphy Services is the place to build your future.