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Customer Service Rep Jobs in Somerville, MA (NOW HIRING)

Robert Half

Customer Service Representative

Danvers, MA · On-site

$55K - $65K/yr

Our client is looking for a Customer Service Rep with at least 1-2 years of experience, top notch communication skills, and personality is key. Day-to-day responsibilities involve processing orders ...

Window World

Customer Service Representative

Woburn, MA · On-site

$22 - $23/hr

Job Summary Window World Customer Service Representatives (CSR) will work with both current and potential customers in a variety of tasks. Day-to-day, CSRs will manage a high volume of inbound ...

U-Haul

Customer Service Representative

Somerville, MA · On-site

$18/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Somerville, MA · On-site

$18/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

Sila Services

Customer Service Representative

Stoneham, MA · On-site

$17.50 - $23.75/hr

Customer Service Representative| Stoneham, MA Tired of being just another tech on the schedule? Come work somewhere that actually values what you bring to the table. At Sila Boston, we take care of ...

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Customer Service Rep information

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How much do customer service rep jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for customer service rep in Somerville, MA is $20.51, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $22.84 per hour, depending on experience, location, and employer.

What does a customer service rep do?

A Customer Service Representative (CSR) assists customers by answering questions, resolving issues, and providing information about products or services. They communicate with customers via phone, email, chat, or in person to ensure satisfaction and handle complaints or returns. CSRs often work in call centers, retail stores, or offices, and play a key role in maintaining positive customer relationships.

What are the key skills and qualifications needed to thrive as a customer service rep, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, telephone systems, and email platforms is typically required. Patience, active listening, and a positive attitude help representatives build rapport and resolve customer concerns effectively. These skills and qualities are crucial for delivering excellent service, retaining customers, and supporting overall business reputation.

How does a customer service rep typically handle high call volumes or challenging customer situations?

Customer Service Reps often encounter periods of high call volume and may handle upset or frustrated customers. To manage these situations effectively, reps rely on strong organizational skills, active listening, and empathy to address customer concerns while maintaining professionalism. Many companies also provide scripts, escalation protocols, and team support to help reps resolve issues efficiently. Collaborating with supervisors and other departments is common when a resolution requires additional expertise or authority.

What is the difference between Customer Service Rep vs Call Center Agent?

AspectCustomer Service RepCall Center Agent
Required CredentialsHigh school diploma or equivalent; customer service trainingHigh school diploma or equivalent; call handling training
Work EnvironmentOffice, retail, or remote; direct customer interactionCall centers; primarily phone-based interactions
Employer & Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, insurance
Common Search & ComparisonCustomer Service Rep vs Call Center Agent

Both roles involve assisting customers, but Customer Service Reps often handle a broader range of issues across multiple channels, while Call Center Agents primarily focus on phone-based support. The skills and training are similar, making these roles closely related but distinct in their work environment and scope.

What are the most commonly searched types of Customer Service Rep jobs in Somerville, MA?

The most popular types of Customer Service Rep jobs in Somerville, MA are:

What are popular job titles related to Customer Service Rep jobs in Somerville, MA?

For Customer Service Rep jobs in Somerville, MA, the most frequently searched job titles are:

What job categories do people searching Customer Service Rep jobs in Somerville, MA look for?

The top searched job categories for Customer Service Rep jobs in Somerville, MA are:

What cities near Somerville, MA are hiring for Customer Service Rep jobs?

Cities near Somerville, MA with the most Customer Service Rep job openings:

Customer Service Rep jobs near you
Infographic showing various Customer Service Rep job openings in Somerville, MA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, 1% Temporary, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $42,667 per year, or $20.5 per hour.

CUSTOMER SERVICE REP (CSR)

Dufficy Enterprises dba Domino's

Medway, MA • On-site

$15/hr

Part-time

Re-posted 11 days ago

Job description

Now Hiring Customer Service Reps!ABOUT THE JOB
You got game? You got spring in your step? You want the best job in the world?! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part time or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you.
We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's Pizza has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you. Many of our team members began their careers as delivery drivers and today are successful Domino's Pizza franchise owners. From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity.
Great things are happening at Dominoâ€'s, and we are looking for exceptional people who want to be part of the best pizza delivery company in the world AND in every neighborhood!
You will be responsible for taking orders, making pizzas, and giving the customer the best experience possible. You must have an outgoing personality, be efficient and energetic, and be willing to work in a fun and fast paced environment.
Many opportunities for advancement as we promote from within and 99% of our current franchise owners started out as CSRs, Delivery Experts, or Assistant Managers!
What are you waiting for? Apply Now!
Job Benefits
  • Flexible schedules
  • Paid training
  • Advancement opportunities

REQUIREMENTS
  • Minimum Age: 18+ years
  • Positive Personality
  • Customer Service Oriented
  • Clear, Energetic Voice
  • Reliable transportation

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