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Customer Service Rep Jobs in Somerville, MA (NOW HIRING)

Sila Services

Customer Service Representative

Stoneham, MA · On-site

$17.50 - $23.75/hr

Customer Service Representative\u007C Stoneham, MA Tired of being just another tech on the schedule? Come work somewhere that actually values what you bring to the table. At Sila Boston, we take care ...

Circle K

Customer Service Representative

Wakefield, MA

$16.75 - $23/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large ...

Circle K

Customer Service Representative

Salem, MA · On-site

$17.50 - $23.75/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large ...

Circle K

Customer Service Representative

Wakefield, MA · On-site

$16.75 - $23/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large ...

Sila Services

Customer Service Representative

Stoneham, MA · On-site

$17.50 - $23.75/hr

Customer Service Representative| Stoneham, MA Tired of being just another tech on the schedule? Come work somewhere that actually values what you bring to the table. At Sila Boston, we take care of ...

Circle K

Customer Service Representative

Wakefield, MA

$16.75 - $23/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large ...

U-Haul

Customer Service Representative

Norwood, MA · On-site

$15 - $16/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Northborough, MA · On-site

$15 - $16/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Cambridge, MA · On-site

$18/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Lynn, MA · On-site

$15 - $16/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Natick, MA · On-site

$15 - $16/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Salem, MA · On-site

$17.50 - $23.75/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

Circle K

Customer Service Representative

Salem, MA

$17.50 - $23.75/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large ...

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Showing results 21-40

All JobsCustomer Service Rep JobsCustomer Service Rep Jobs in Somerville, MA

Customer Service Rep information

See Somerville, MA salary details

$10

$20

$29

How much do customer service rep jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for customer service rep in Somerville, MA is $20.51, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $22.84 per hour, depending on experience, location, and employer.

What does a customer service rep do?

A Customer Service Representative (CSR) assists customers by answering questions, resolving issues, and providing information about products or services. They communicate with customers via phone, email, chat, or in person to ensure satisfaction and handle complaints or returns. CSRs often work in call centers, retail stores, or offices, and play a key role in maintaining positive customer relationships.

What are the key skills and qualifications needed to thrive as a customer service rep, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, telephone systems, and email platforms is typically required. Patience, active listening, and a positive attitude help representatives build rapport and resolve customer concerns effectively. These skills and qualities are crucial for delivering excellent service, retaining customers, and supporting overall business reputation.

How does a customer service rep typically handle high call volumes or challenging customer situations?

Customer Service Reps often encounter periods of high call volume and may handle upset or frustrated customers. To manage these situations effectively, reps rely on strong organizational skills, active listening, and empathy to address customer concerns while maintaining professionalism. Many companies also provide scripts, escalation protocols, and team support to help reps resolve issues efficiently. Collaborating with supervisors and other departments is common when a resolution requires additional expertise or authority.

What is the difference between Customer Service Rep vs Call Center Agent?

AspectCustomer Service RepCall Center Agent
Required CredentialsHigh school diploma or equivalent; customer service trainingHigh school diploma or equivalent; call handling training
Work EnvironmentOffice, retail, or remote; direct customer interactionCall centers; primarily phone-based interactions
Employer & Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, insurance
Common Search & ComparisonCustomer Service Rep vs Call Center Agent

Both roles involve assisting customers, but Customer Service Reps often handle a broader range of issues across multiple channels, while Call Center Agents primarily focus on phone-based support. The skills and training are similar, making these roles closely related but distinct in their work environment and scope.

What are the most commonly searched types of Customer Service Rep jobs in Somerville, MA?

The most popular types of Customer Service Rep jobs in Somerville, MA are:

What are popular job titles related to Customer Service Rep jobs in Somerville, MA?

For Customer Service Rep jobs in Somerville, MA, the most frequently searched job titles are:

What job categories do people searching Customer Service Rep jobs in Somerville, MA look for?

The top searched job categories for Customer Service Rep jobs in Somerville, MA are:

What cities near Somerville, MA are hiring for Customer Service Rep jobs?

Cities near Somerville, MA with the most Customer Service Rep job openings:

Customer Service Rep jobs near you
Infographic showing various Customer Service Rep job openings in Somerville, MA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, 1% Temporary, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $42,667 per year, or $20.5 per hour.

Customer Service Representative

Sila Services

Littleton, MA • On-site

$21 - $25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 21 days ago

Sila Services rating

9.2

Company rating: 9.2 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Customer Service Representative

Nashoba Air & BoilerWorks - Littleton, MA
$21-$25/hour | Full-Time | On-Site

Are you the person who can turn a frustrated customer into a happy one? Do you love talking to people, solving problems, and keeping things organized when the phones are busy? We want to meet you!

At Nashoba Air & BoilerWorks, we take care of our customers - and we take care of our people, too. You've probably seen our trucks around town, but what you may not know is that we're a team where hard work is noticed, good people are appreciated, and there's real opportunity to grow.

We're looking for a friendly, organized Customer Service Representative who can keep up with a busy home services office and make every customer feel taken care of.

What You'll Do
  • Answer incoming calls and provide an awesome customer experience
  • Schedule appointments and help customers get the service they need
  • Listen to customer concerns, ask the right questions, and find solutions
  • Handle multiple calls and priorities without losing the details
  • Follow up with customers as needed
  • Help identify opportunities for additional services
  • Keep accurate customer information and notes in our system
  • Work closely with our dispatchers, technicians, and office team
  • Learn our services so you can confidently answer customer questions
  • Keep things moving when the phones get busy!
What We're Looking For
  • Great phone presence and customer service skills
  • Strong verbal and written communication
  • Someone friendly, positive, and professional
  • Ability to stay calm with an upset or frustrated customer
  • Excellent organization and attention to detail
  • Comfortable multitasking in a busy, fast-paced office
  • Basic computer skills and the ability to learn new systems quickly
  • Dependable, self-motivated, and ready to jump in

Home services, HVAC, plumbing, dispatch, or ServiceTitan experience is a plus!

Schedule

Monday-Friday, 7:30 AM-4:30 PM
Occasional Saturday, 9:00 AM-2:00 PM (approximately once every 1-2 months)

This position is 100% on-site in Littleton, MA. It is not remote or hybrid.

What You'll Get
  • $21-$25/hour
  • Medical, dental, and vision insurance
  • 401(k) with company match
  • Paid time off
  • Paid training
  • Parental leave
  • Referral program
  • Professional development and opportunities to grow

If you're great with people, can handle a busy phone, and want to work somewhere you're appreciated - come join Nashoba!

#SG&A

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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What Sila Services employees say

Benefits

Hours and flexibility

Workplace

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