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How much do customer service rep supervisor jobs pay per year?

As of Sep 13, 2026, the average yearly pay for customer service rep supervisor in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Rep Supervisor vs Customer Service Representative?

AspectCustomer Service Rep SupervisorCustomer Service Representative
CredentialsHigh school diploma; leadership skillsHigh school diploma or equivalent
Work EnvironmentSupervises team in call centers or retail settingsHandles customer inquiries directly in call centers or retail
Employer UsageUsed in companies with team management needsCommon in customer-facing roles across industries
Search IntentComparison for supervisory rolesEntry-level customer service roles

The main difference is that a Customer Service Rep Supervisor oversees and manages a team of Customer Service Representatives, focusing on leadership and team performance. In contrast, a Customer Service Representative handles customer inquiries directly without supervisory responsibilities. Both roles require strong communication skills, but the supervisor position also demands leadership abilities and experience managing others.

What does a customer service representative supervisor do?

A customer service representative supervisor oversees a team of customer service agents, ensuring they provide quality support to customers. They handle escalated issues, monitor performance metrics, train staff, and ensure adherence to company policies, often using customer management software. The role requires strong communication, leadership skills, and knowledge of customer service standards.

What is the highest position in customer service?

The highest position in customer service is typically a Customer Service Director or Vice President, responsible for overseeing the entire customer service department and developing strategic initiatives. These roles often require extensive experience, leadership skills, and knowledge of customer relations tools and processes.

What skills do you need to be a customer service representative supervisor?

A customer service representative supervisor needs strong leadership, communication, and problem-solving skills to manage a team and address customer issues effectively. They should have experience in customer service, conflict resolution, and often familiarity with customer management software. Good organizational skills and the ability to handle stressful situations are also important.

What cities are hiring for Customer Service Rep Supervisor jobs?

Cities with the most Customer Service Rep Supervisor job openings:

What states have the most Customer Service Rep Supervisor jobs?

States with the most job openings for Customer Service Rep Supervisor jobs include:

What are popular job titles related to Customer Service Rep Supervisor jobs?

For Customer Service Rep Supervisor jobs, the most frequently searched job titles are:

Customer Service Rep Supervisor jobs near you
Infographic showing various Customer Service Rep Supervisor job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.

CSR Customer Service Representative

Montgomery, AL

Gas Express LLC
Retail • 51 - 200 employees
Learn more about Gas Express LLCexternal

$13.25 - $18/hr

Full-time

Re-posted 8 days ago

Job description

Description

Summary: Customer Service Representative reports to the Store Manager. The CSR is responsible for assisting the

Management Team in the overall operation, cleanliness, maintenance, inventory and cash control of the location.


Essential Sales Duties and Responsibilities

  •  Provide Excellent Customer Service Skills in all interactions
  •  Ensure all Cash handling policies are followed explicitly.
  •  Restock all store items as directed by Store Manager or customer needs.
  •  Plus sell to every Customer, regardless of what they purchase.
  •  Perform all duties related to serving our customers.
  •  Provide training assistance to new CSR's.
  •  Provide prompt, courteous customer service and resolve customer issues on shift.
  •  Submits to the Store Manager for approval, a grocery order for their assigned sections or categories.
  •  Front and face all product to create a visually attractive display for our customers
  •  Review, complete and suggest changes to all build-to's.
  •  Provide feedback for the fast food service area of the store.
  •  Complete reports assigned by the Store Manager.
  •  Accept applications to be considered for employment.
  •  Follow company procedures when working with vendors including checking in order and verifying quantities.
  •  Adhere to all company policies and procedures.
  •  Prepare and finalize shift close-out reports.
  •  Inspect store facilities/equipment for safety, cleanliness and proper working order.
  •  Complete all price changes and promotional price changes.
  •  Document and report a safety incident or injury.
  •  Document and report a maintenance request.
  •  The CSR may be asked to participate in any other related task or activity which management determines his/her skills would be useful or needed.

Requirements

Minimum Qualifications and Prerequisites

  •  High School diploma or GED preferred.
  •  Outstanding customer service skills.
  •  Have reliable transportation and can arrive at the store on time.
  •  Has a positive attitude and promotes the company and is a team player.
  •  Must have basic computer skills.
  •  Must be well organized and manages time well.
  •  Possess good people interaction skills.
  •  Works as scheduled by the Store Manager. Schedule must be flexible to include being available to work all shifts and all days of the week. Work week may exceed 40 hours per week during hard to staff times.

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