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Customer Service Ramp Agent Jobs (NOW HIRING)

Atlantic Aviation

Ramp Agent - Full Time

Sitka, AK · On-site

$21.50/hr

Perform customer service activities such as helping customers with aircraft scheduling and fueling ... Required Skills Airport Ramp Agent Qualifications * High school diploma or GED certificate * 18 ...

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NextGen GHS

Ramp Agent

Austin, TX · On-site

$18.40/hr

NEXTGEN GROUND HANDLING SERVICES IS HIRING!! COME JOIN OUR TEAM!! AUSTIN BERGSTROM INTERNATIONAL AIRPORT - AUS We are seeking a diligent Ramp Agent to join our team The Ramp Agent will be responsible ...

NextGen GHS

Ramp Agent

Austin, TX

$18.40/hr

NEXTGEN GROUND HANDLING SERVICES IS HIRING!! COME JOIN OUR TEAM!! AUSTIN BERGSTROM INTERNATIONAL AIRPORT - AUS We are seeking a diligent Ramp Agent to join our team The Ramp Agent will be responsible ...

NextGen GHS, LLC

Ramp Agent

Austin, TX · On-site

$18.40/hr

NEXTGEN GROUND HANDLING SERVICES IS HIRING!! COME JOIN OUR TEAM!! AUSTIN BERGSTROM INTERNATIONAL AIRPORT - AUS We are seeking a diligent Ramp Agent to join our team The Ramp Agent will be responsible ...

Apply Early

Atlantic Aviation

Ramp Agent - Part Time

Concord, MA

$21/hr

Perform customer service activities such as helping customers with aircraft scheduling and fueling ... Required Skills Ramp Agent Qualifications * High school diploma or GED certificate * 18 years of ...

Apply Early

Atlantic Aviation

Ramp Agent - Full Time

Farmingdale, NY · On-site

$18/hr

Perform customer service activities such as helping customers with aircraft scheduling and fueling ... Required Skills Ramp Agent Qualifications * High school diploma or GED certificate * 18 years of ...

Atlantic Aviation

Ramp Agent - Full Time

Anchorage, AK

$20.50 - $22/hr

Perform customer service activities such as helping customers with aircraft scheduling and fueling ... Required Skills Ramp Agent Qualifications * High school diploma or GED certificate * 18 years of ...

Apply Early

NextGen GHS, LLC

Ramp Agent

Austin, TX · On-site

$18.40/hr

NEXTGEN GROUND HANDLING SERVICES IS HIRING!! COME JOIN OUR TEAM!! AUSTIN BERGSTROM INTERNATIONAL AIRPORT - AUS We are seeking a diligent Ramp Agent to join our team The Ramp Agent will be responsible ...

Apply Early

NextGen GHS, LLC

Ramp Agent

Austin, TX

$18.40/hr

NEXTGEN GROUND HANDLING SERVICES IS HIRING!! COME JOIN OUR TEAM!! AUSTIN BERGSTROM INTERNATIONAL AIRPORT - AUS We are seeking a diligent Ramp Agent to join our team The Ramp Agent will be responsible ...

Apply Early

Atlantic Aviation

Ramp Agent - Full Time

West Mifflin, PA

$18/hr

Perform customer service activities such as helping customers with aircraft scheduling and fueling ... Required Skills Ramp Agent Qualifications * High school diploma or GED certificate * 18 years of ...

Apply Early

Atlantic Aviation

Ramp Agent - Full Time

Worcester, MA

$18/hr

Perform customer service activities such as helping customers with aircraft scheduling and fueling ... Required Skills Ramp Agent Qualifications * High school diploma or GED certificate * 18 years of ...

Apply Early

NextGen GHS, LLC

Ramp Agent

Austin, TX

$18.40/hr

NEXTGEN GROUND HANDLING SERVICES IS HIRING!! COME JOIN OUR TEAM!! AUSTIN BERGSTROM INTERNATIONAL AIRPORT - AUS We are seeking a diligent Ramp Agent to join our team The Ramp Agent will be responsible ...

Apply Early

NextGen GHS, LLC

Ramp Agent

Austin, TX · On-site

$18.40/hr

NEXTGEN GROUND HANDLING SERVICES IS HIRING!! COME JOIN OUR TEAM!! AUSTIN BERGSTROM INTERNATIONAL AIRPORT - AUS We are seeking a diligent Ramp Agent to join our team The Ramp Agent will be responsible ...

Apply Early

Atlantic Aviation

Ramp Agent - Part Time

Aspen, CO

$22/hr

Why You'll Love This Ramp Agent JobDid you ever want to work in aviation but didn't know how to ... In this position, you will provide aviation ground support services to customers in a positive and ...

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NextGen GHS, LLC

Ramp Agent

Austin, TX

$18.40/hr

NEXTGEN GROUND HANDLING SERVICES IS HIRING!! COME JOIN OUR TEAM!! AUSTIN BERGSTROM INTERNATIONAL AIRPORT - AUS We are seeking a diligent Ramp Agent to join our team The Ramp Agent will be responsible ...

Apply Early

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All JobsCustomer Service Ramp Agent Jobs

Customer Service Ramp Agent information

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$10

$16

$21

How much do customer service ramp agent jobs pay per hour?

As of Jul 3, 2026, the average hourly pay for customer service ramp agent in the United States is $16.71, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $18.27 per hour, depending on experience, location, and employer.

What are some common challenges faced by Customer Service Ramp Agents and how can they be managed?

Customer Service Ramp Agents often work in fast-paced, outdoor environments where they must handle tight schedules, heavy luggage, and changing weather conditions. Managing these challenges requires strong communication skills, attention to safety protocols, and the ability to remain calm under pressure. Building good relationships with both passengers and team members can help resolve issues efficiently, while ongoing training ensures agents stay updated on safety and operational procedures.

What are Customer Service Ramp Agents?

Customer Service Ramp Agents are airport employees responsible for handling baggage, guiding aircraft to and from gates, loading and unloading cargo, and ensuring the safety of ground operations. They also provide customer service by assisting passengers with special needs, lost luggage, or boarding requirements. Ramp Agents work closely with flight crews and other ground staff to maintain efficient and safe airport operations. The role often involves physical labor, working outdoors, and following strict safety protocols.

What is the difference between Customer Service Ramp Agent vs Baggage Handler?

AspectCustomer Service Ramp AgentBaggage Handler
CredentialsHigh school diploma, on-the-job trainingHigh school diploma, on-the-job training
Work EnvironmentAirport ramp, customer interaction, safety protocolsAirport ramp, handling luggage, safety protocols
Employer & IndustryAirlines, airportsAirlines, airports
Primary FocusCustomer service, assisting passengers, coordinating baggageHandling and loading baggage, ensuring safety

Customer Service Ramp Agents and Baggage Handlers both work on airport ramps and require similar certifications. The main difference is that Customer Service Ramp Agents focus on assisting passengers and coordinating baggage services, while Baggage Handlers primarily handle luggage loading and unloading. Both roles are essential for smooth airport operations and often overlap in work environment and employer industry.

What are the key skills and qualifications needed to thrive as a Customer Service Ramp Agent, and why are they important?

To thrive as a Customer Service Ramp Agent, you need strong communication skills, physical stamina, attention to detail, and typically a high school diploma or equivalent. Familiarity with airline ground service equipment, baggage handling systems, and safety protocols is often required, along with training or certification in ramp operations. Excellent teamwork, problem-solving abilities, and a customer-oriented attitude help agents effectively manage stressful situations and deliver positive passenger experiences. These skills ensure efficient, safe ground operations and contribute to smooth airline workflows and customer satisfaction.
What cities are hiring for Customer Service Ramp Agent jobs? Cities with the most Customer Service Ramp Agent job openings:
What states have the most Customer Service Ramp Agent jobs? States with the most job openings for Customer Service Ramp Agent jobs include:
Customer Service Ramp Agent jobs near you
Infographic showing various Customer Service Ramp Agent job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 31% Full Time, 65% Part Time, 2% Temporary, and 1% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $34,748 per year, or $16.7 per hour.
Passenger Service & Ramp Agent (PSRA)

Passenger Service & Ramp Agent (PSRA)

Menzies Aviation

Johnson City, NY • On-site

$17/hr

Full-time

Posted 1 hour ago

Menzies Aviation rating

6.1

Company rating: 6.1 out of 10

Based on 109 frontline employees who took The Breakroom Quiz

31st of 53 rated aviation services

Job description

Overview
People. Passion. Pride. This is what has driven our teams since 1833.
Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents.
But at the heart of our business is our people.
Role Purpose
The Passenger Service Ramp Agent is responsible for supporting both passenger service and ramp operations to ensure safe, efficient, and on-time aircraft handling. This role assists with baggage handling, aircraft servicing, passenger assistance, and coordination of ground support activities while maintaining excellent customer service and compliance with airport safety regulations.
What you will be doing
  • Load and unload passenger baggage, cargo, and aircraft supplies safely and efficiently

  • Assist with aircraft arrivals and departures, including marshaling, chocking, and ground equipment setup

  • Transport baggage and cargo between terminals, aircraft, and designated airport locations

  • Provide passenger assistance, including wheelchair support, gate assistance, and customer service as needed

  • Assist passengers with boarding, deplaning, and connecting flight information when required

  • Operate ground support equipment such as belt loaders, baggage carts, tugs, and tow equipment safely

  • Ensure baggage is handled accurately and delivered to the correct flights

Safety, Security, Wellbeing and Compliance:
You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.
What we are looking for:
  • High school diploma or GED

  • Must be 18 years of age or older

  • Valid driver's license may be required

  • Ability to work in a physically demanding and fast-paced environment

  • Strong communication and teamwork skills

  • Ability to work flexible schedules, including nights, weekends, holidays, and overtime
  • Ability to work outdoors in varying weather conditions

Diversity
Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.
Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role.
Application Instructions
Is this role ticking all the boxes for you? If so, please click apply now!
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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