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Customer Service Ramp Agent Jobs in Raleigh, NC (NOW HIRING)

Swissport International

RDU Ramp Agent

Morrisville, NC · On-site

$16.50/hr

Ramp Agent Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global ... services as contracted by the customer, including, but not limited to, loading and unloading ...

Envoy Air Inc.

Part-Time Ramp Agent

Morrisville, NC · On-site

$15.97/hr

... customer service. We are hiring immediately, with no experience required. NEW PAY RATE - $15.97/HR ... As a Ramp Agent, you will enjoy the fresh air while working outside in all weather conditions.

Envoy Air Inc.

Part-Time Ramp Agent

Morrisville, NC · On-site

$15.97/hr

... customer service. We are hiring immediately, with no experience required. NEW PAY RATE - $15.97/HR ... As a Ramp Agent, you will enjoy the fresh air while working outside in all weather conditions.

Envoy Air Inc.

Part-Time Ramp Agent

Morrisville, NC · On-site

$15.97/hr

... customer service. We are hiring immediately, with no experience required. NEW PAY RATE - $15.97/HR ... As a Ramp Agent, you will enjoy the fresh air while working outside in all weather conditions.

Unifi

Airport Ramp Agent PT - RDU

Morrisville, NC · On-site

$14.50 - $17.75/hr

M. shift Requirements and Description Unifi has decades of experience in the aviation services ... customers, and partners. No experience is required . Paid training is provided for all new ...

Unifi

Airport Customer Service Agent - RDU

Morrisville, NC · On-site

$14.50 - $19.50/hr

Airport Customer Service Agent - RDU Unifi Aviation, LLC is seeking individuals to join our growing ... Direct passengers through Customs, Immigration, and Quarantine. * Assist ramp agents to ensure that ...

Biz Voice Boost

Customer Service Agent

Raleigh, NC · On-site

$15 - $20.25/hr

Customer Service Agent Location: Raleigth Job Type: Full-time Job Summary: We are seeking a dedicated and enthusiastic Customer Service Agent to join our dynamic team. In this role, you will be the ...

NC Farm Bureau

Customer Service Agent

Durham, NC · On-site

$37K/yr

... service. That's what makes us different. That's why every customer gets a dedicated, local agent who will get to know you and your unique needs and be there for you if a loss occurs.

Unifi

Airport Customer Service Agent - RDU

Morrisville, NC · On-site

$14.50 - $19.50/hr

General information Job Title Airport Customer Service Agent - RDU Date Monday, August 31, 2026 ... Direct passengers through Customs, Immigration, and Quarantine. * Assist ramp agents to ensure that ...

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Customer Service Ramp Agent information

See Raleigh, NC salary details

$9

$16

$20

How much do customer service ramp agent jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for customer service ramp agent in Raleigh, NC is $16.24, according to ZipRecruiter salary data. Most workers in this role earn between $14.47 and $17.74 per hour, depending on experience, location, and employer.

What is a customer service ramp agent?

Customer Service Ramp Agents are airport employees responsible for handling baggage, guiding aircraft to and from gates, loading and unloading cargo, and ensuring the safety of ground operations. They also provide customer service by assisting passengers with special needs, lost luggage, or boarding requirements. Ramp Agents work closely with flight crews and other ground staff to maintain efficient and safe airport operations. The role often involves physical labor, working outdoors, and following strict safety protocols.

What are the key skills and qualifications needed to thrive as a customer service ramp agent?

To thrive as a Customer Service Ramp Agent, you need strong communication skills, physical stamina, attention to detail, and typically a high school diploma or equivalent. Familiarity with airline ground service equipment, baggage handling systems, and safety protocols is often required, along with training or certification in ramp operations. Excellent teamwork, problem-solving abilities, and a customer-oriented attitude help agents effectively manage stressful situations and deliver positive passenger experiences. These skills ensure efficient, safe ground operations and contribute to smooth airline workflows and customer satisfaction.

What are some common challenges faced by customer service ramp agents and how can they be managed?

Customer Service Ramp Agents often work in fast-paced, outdoor environments where they must handle tight schedules, heavy luggage, and changing weather conditions. Managing these challenges requires strong communication skills, attention to safety protocols, and the ability to remain calm under pressure. Building good relationships with both passengers and team members can help resolve issues efficiently, while ongoing training ensures agents stay updated on safety and operational procedures.

What is the difference between Customer Service Ramp Agent vs Baggage Handler?

AspectCustomer Service Ramp AgentBaggage Handler
CredentialsHigh school diploma, on-the-job trainingHigh school diploma, on-the-job training
Work EnvironmentAirport ramp, customer interaction, safety protocolsAirport ramp, handling luggage, safety protocols
Employer & IndustryAirlines, airportsAirlines, airports
Primary FocusCustomer service, assisting passengers, coordinating baggageHandling and loading baggage, ensuring safety

Customer Service Ramp Agents and Baggage Handlers both work on airport ramps and require similar certifications. The main difference is that Customer Service Ramp Agents focus on assisting passengers and coordinating baggage services, while Baggage Handlers primarily handle luggage loading and unloading. Both roles are essential for smooth airport operations and often overlap in work environment and employer industry.

Is it hard to get hired as a customer service ramp agent?

Getting hired as a customer service ramp agent can be competitive, as airlines and logistics companies often seek candidates with good communication skills, physical stamina, and the ability to work in a fast-paced environment. Relevant certifications, such as safety or security training, and prior customer service experience can improve chances of employment. The hiring process typically involves interviews, background checks, and sometimes drug testing.
Customer Service Ramp Agent jobs near you

Ramp Agent (Customer Service Agent) - RDU

Raleigh, NC • On-site

Delta Air Lines, Inc.
Aviation • 10K+ employees
Learn more about Delta Air Lines, Inc.external

$15 - $18.50/hr

Full-time

Posted 17 days ago

Delta Air Lines rating

8.1

Company rating: 8.1 out of 10

Based on 330 frontline employees who took The Breakroom Quiz

5th of 26 rated airlines

Job description

Internal Movement Eligibility: 
Internal Employees: Before applying for this position, please reference the company's Internal Mobility Policy and Residency Policy to ensure you meet all eligibility requirements. You must be in good standing, which includes meeting performance standards and tenure requirements in your current role. For more information, visit the HR portal or contact your manager or HR representative. Compliance with these policies is mandatory for consideration.

At Delta Air Lines, connection is at the heart of everything we do and guides our every action. We strive to welcome and care for all of our customers during their travels with us and aim to deliver an elevated experience. 

Every role plays a crucial part in our mission to ensure cargo is transported on time, every time, safely. As a Ramp Agent, you will make sure our customer's baggage and cargo arrive safely and on time. This position is an entry-level position. Our leaders provide mentorship to help advance your career!

Watch this job preview to learn more about benefits and responsibilities of this career opportunity at Delta.

Work tasks are physical and include bending, lifting, standing, and walking. Work tasks are repetitive, such as loading and stacking bags weighing up to 50-70 pounds. At times, these tasks will be completed in harsh weather conditions (heat, rain, snow). We practice safety-conscious behaviors in all operational processes and procedures. Some of your daily tasks include:
  • Safely lift, load, unload, and transport baggage, mail, and cargo to and from aircraft, in addition to being responsible for timely connections by guiding incoming and departing aircraft from the gate positions.
  • Safeguard Cargo, baggage, and mail from damage, loss, and weather.
  • Safely driving and operating ground equipment such as tugs, belt loaders, and tow tractors in areas of congestion.
  • Operate baggage scanners and computers to ensure baggage is routed accurately to the customer's destination.
Scheduling is based on operational needs. Shifts range from early morning to overnight. Each station is different based on its individual flight schedule. You will also work between 20 and 40 hours per week based on your seniority.

Delta Air Lines will never ask candidates for money throughout our recruitment process, including for any pre-employment screenings. All email communications with Delta's recruitment team will come from a Delta email domain. If you have any questions about the legitimacy of an outreach from Delta's recruitment team, you can contact candidatecare@delta.com. 

What Delta Air Lines employees say

Pay

Benefits

Hours and flexibility

Workplace

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About Delta Air Lines

Sourced by ZipRecruiter

Delta Air Lines, headquartered in Atlanta, GA, US, is one of the major players in the aviation industry with an official website, delta.com. Established in 1929, the airline is recognized globally for its wide range of airline services, including passenger and cargo transport. Originally envisioned as a crop-dusting service, Delta has progressed over the decades into a globally acclaimed airline, serving more than 200 million customers annually across a substantial international network spanning over 50 countries. Delta’s core values are rooted in honesty, integrity, respect, perseverance, and service and its mission is to connect the world in a safe, reliable, and customer-centric manner.

Industry

Aviation

Company size

10,000+ Employees

Headquarters location

Atlanta, GA, US

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