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Customer Service Ramp Agent Jobs in Raleigh, NC (NOW HIRING)

Envoy Air Inc.

Part-Time Ramp Agent

Morrisville, NC · On-site

$15.95/hr

... customer service. We are hiring immediately, with no experience required. NEW PAY RATE - $15.95/HR ... As a Ramp Agent, you will enjoy the fresh air while working outside in all weather conditions.

Envoy Air Inc.

Part-Time Ramp Agent

Morrisville, NC · On-site

$15.95/hr

... customer service. We are hiring immediately, with no experience required. NEW PAY RATE - $15.95/HR ... As a Ramp Agent, you will enjoy the fresh air while working outside in all weather conditions.

Envoy Air Inc.

Part-Time Ramp Agent

Morrisville, NC · On-site

$15.95/hr

... customer service. We are hiring immediately, with no experience required. NEW PAY RATE - $15.95/HR ... As a Ramp Agent, you will enjoy the fresh air while working outside in all weather conditions.

Biz Voice Boost

Customer Service Agent

Raleigh, NC · On-site

$15 - $20.25/hr

Customer Service Agent Location: Raleigth Job Type: Full-time Job Summary: We are seeking a dedicated and enthusiastic Customer Service Agent to join our dynamic team. In this role, you will be the ...

NC Farm Bureau

Customer Service Agent

Durham, NC · On-site

$37K/yr

... service. That's what makes us different. That's why every customer gets a dedicated, local agent who will get to know you and your unique needs and be there for you if a loss occurs.

Apply Early

ERMC

3262- RDU Cabin Agent- PT- Overnight

Morrisville, NC · On-site

$14.50 - $17.75/hr

Cleaning and servicing of aircraft interiors, including cabin, cockpit, galleys, and lavatories ... Helps prepare the cabin for Customer boarding and departure, which can include cleaning of seats ...

ERMC

3262- RDU Cabin Agent- PT- Overnight

Morrisville, NC · On-site

$14.50 - $17.75/hr

Cleaning and servicing of aircraft interiors, including cabin, cockpit, galleys, and lavatories ... Helps prepare the cabin for Customer boarding and departure, which can include cleaning of seats ...

Liveops

Remote Customer Service Agent

Durham, NC · Remote

$15 - $20/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Chapel Hill, NC · Remote

$13.25 - $17.75/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Wake Forest, NC · Remote

$13.25 - $17.75/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Cary, NC · Remote

$14.25 - $19.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Apex, NC · Remote

$11.75 - $15.75/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Raleigh, NC · Remote

$15 - $20.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

NC Farm Bureau

Customer Service Agent

Durham, NC · On-site

$37K/yr

Then you're an excellent fit for the customer service representative position at our company! You'll be responsible for responding to customer inquiries, mitigating service problems, and providing an ...

NC Farm Bureau

Customer Service Agent

Durham, NC · On-site

$15 - $20/hr

Then you're an excellent fit for the customer service representative position at our company! You'll be responsible for responding to customer inquiries, mitigating service problems, and providing an ...

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Customer Service Ramp Agent information

See Raleigh, NC salary details

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How much do customer service ramp agent jobs pay per hour?

As of Jul 3, 2026, the average hourly pay for customer service ramp agent in Raleigh, NC is $16.24, according to ZipRecruiter salary data. Most workers in this role earn between $14.47 and $17.74 per hour, depending on experience, location, and employer.

What are some common challenges faced by Customer Service Ramp Agents and how can they be managed?

Customer Service Ramp Agents often work in fast-paced, outdoor environments where they must handle tight schedules, heavy luggage, and changing weather conditions. Managing these challenges requires strong communication skills, attention to safety protocols, and the ability to remain calm under pressure. Building good relationships with both passengers and team members can help resolve issues efficiently, while ongoing training ensures agents stay updated on safety and operational procedures.

What are Customer Service Ramp Agents?

Customer Service Ramp Agents are airport employees responsible for handling baggage, guiding aircraft to and from gates, loading and unloading cargo, and ensuring the safety of ground operations. They also provide customer service by assisting passengers with special needs, lost luggage, or boarding requirements. Ramp Agents work closely with flight crews and other ground staff to maintain efficient and safe airport operations. The role often involves physical labor, working outdoors, and following strict safety protocols.

What is the difference between Customer Service Ramp Agent vs Baggage Handler?

AspectCustomer Service Ramp AgentBaggage Handler
CredentialsHigh school diploma, on-the-job trainingHigh school diploma, on-the-job training
Work EnvironmentAirport ramp, customer interaction, safety protocolsAirport ramp, handling luggage, safety protocols
Employer & IndustryAirlines, airportsAirlines, airports
Primary FocusCustomer service, assisting passengers, coordinating baggageHandling and loading baggage, ensuring safety

Customer Service Ramp Agents and Baggage Handlers both work on airport ramps and require similar certifications. The main difference is that Customer Service Ramp Agents focus on assisting passengers and coordinating baggage services, while Baggage Handlers primarily handle luggage loading and unloading. Both roles are essential for smooth airport operations and often overlap in work environment and employer industry.

What are the key skills and qualifications needed to thrive as a Customer Service Ramp Agent, and why are they important?

To thrive as a Customer Service Ramp Agent, you need strong communication skills, physical stamina, attention to detail, and typically a high school diploma or equivalent. Familiarity with airline ground service equipment, baggage handling systems, and safety protocols is often required, along with training or certification in ramp operations. Excellent teamwork, problem-solving abilities, and a customer-oriented attitude help agents effectively manage stressful situations and deliver positive passenger experiences. These skills ensure efficient, safe ground operations and contribute to smooth airline workflows and customer satisfaction.
Customer Service Ramp Agent jobs near you
Airline Ramp Agent, RDU

Airline Ramp Agent, RDU

TREGO DUGAN AVIATION OF GRAND ISLAND INC

Morrisville, NC • On-site

$16.50/hr

Full-time

Posted 5 days ago

Trego-Dugan Aviation rating

6.7

Company rating: 6.7 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

28th of 53 rated aviation services

Job description


Must be able to work a flexible schedule, including nights, weekends, and holidays. Hours will vary based on flight schedules.

The number of weekly hours may increase or decrease due to seasonal flight changes.

Ramp Operations Agent

General Purpose of Job:

The Ramp Operations Agent is responsible for the handling of customer luggage, including loading and unloading baggage on and off the aircraft, marshaling in and pushing back the aircraft, operation of ground service equipment (GSE), meeting arriving flights and servicing departing flights, assisting customers with special needs, assisting customer service agents, as needed, and any other assigned duties.

Essential Duties and Responsibilities:

  • Perform related duties as assigned or as the situation dictates, i.e., ramp, commissary, and aircraft cleaning activities.
  • Move luggage and cargo of various weights and dimensions to and from aircraft and the airport luggage receiving area.
  • Load and unload baggage, luggage, and comail.
  • Operate ground equipment, including tugs and belt loaders.
  • Marshal aircraft to and from gates.
  • Provide proper handling of baggage requiring special care.
  • Service aircraft lavatories.
  • Perform aircraft interior cleaning.
  • Responsible for aircraft security searches and commissary security searches.
  • Ensure ramp areas are safe and free of FOD and that all ground equipment is maintained correctly.
  • Follow safety regulations which include the proper use of ground equipment and wearing proper safety items.
  • Able to communicate using a two-way radio.
  • Must be at least 18 years old.
  • Able to read and write English.
  • Complete all required training.
  • Only complete tasks for which you are fully trained.
  • Report any safety hazard or incident immediately.

Physical Demands:

Must be able to work in a high-pressure environment. Must be able to carry 70-pound suitcase from the floor to 18 inches and carry 70-pound suitcase in front of you with both hands for a distance of up to 25 feet; must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time. Must have sufficient vision and ability to perform the essential functions of the position safely.

Work Environment:

Airport environment: Indoors and Outdoors. Extreme outdoor conditions where extreme temperature ranges may be encountered.


What Trego-Dugan Aviation employees say

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