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Customer Service Ramp Agent Jobs in California (NOW HIRING)

$17.75/hr

We perform at the highest level for our customers every day, and strive to be an exceptional leader ... Ramp Agent, you will be responsible for essential ramp service tasks, including loading and ...

Ground Ramp Agent

Palm Springs, CA · On-site

$15.75 - $19.25/hr

We are committed to providing the highest quality service and continuing our outstanding safety ... Safeguards customer baggage, air cargo, airmail from weather, loss, theft, damage and/or ...

Ramp Agent

Burbank, CA · On-site

$16.50 - $20.25/hr

We are committed to providing the highest quality service and continuing our outstanding safety ... Safeguards customer baggage, air cargo, airmail from weather, loss, theft, damage and/or ...

Ramp Agent

Burbank, CA · On-site

$16.50 - $20.25/hr

We are committed to providing the highest quality service and continuing our outstanding safety ... Safeguards customer baggage, air cargo, airmail from weather, loss, theft, damage and/or ...

Ramp agent PSP

Palm Springs, CA

$15.75 - $19.25/hr

General information Job Title Ramp agent PSP Date Tuesday, September 1, 2026 Entity Unifi Aviation, LLC State California City Palm Springs Base Pay Rate: $ 17.00 Full/Part Time Part Time Exempt or ...

Airport Ramp Agent

San Diego, CA

$16.50 - $20.25/hr

... interacting with customers. Responsibilities for Ramp Agent * Safely lift, load, unload and ... Drive and operate ground equipment, such as tugs, cargo carts, service trucks, and belt loaders ...

Airport Ramp Agent

San Diego, CA · On-site

$16.50 - $20.25/hr

... interacting with customers. Responsibilities for Ramp Agent * Safely lift, load, unload and ... Drive and operate ground equipment, such as tugs, cargo carts, service trucks, and belt loaders ...

Ramp Agent/FT - SBA

Santa Barbara, CA

$17.25 - $21.25/hr

General information Job Title Ramp Agent/FT - SBA Date Tuesday, August 11, 2026 Entity Unifi Aviation, LLC State California City Santa Barbara Base Pay Rate: $ 18.00 Full/Part Time Full Time Exempt ...

Airport Ramp Agent

San Diego, CA

$16.50 - $20.25/hr

... interacting with customers. Responsibilities for Ramp Agent * Safely lift, load, unload and ... Drive and operate ground equipment, such as tugs, cargo carts, service trucks, and belt loaders ...

Airport Ramp Agent

San Diego, CA · On-site

$16.50 - $20.25/hr

... interacting with customers. Responsibilities for Ramp Agent * Safely lift, load, unload and ... Drive and operate ground equipment, such as tugs, cargo carts, service trucks, and belt loaders ...

As a Ramp Agent, you will be responsible for the safe and efficient loading and unloading of customer baggage, operating ground service equipment, and coordinating the servicing of arriving and ...

As a Ramp Agent, you will be responsible for the safe and efficient loading and unloading of customer baggage, operating ground service equipment, and coordinating the servicing of arriving and ...

As a Ramp Agent, you will be responsible for the safe and efficient loading and unloading of customer baggage, operating ground service equipment, and coordinating the servicing of arriving and ...

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Showing results 1-20

Customer Service Ramp Agent information

See California salary details

$9

$16

$20

How much do customer service ramp agent jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for customer service ramp agent in California is $16.49, according to ZipRecruiter salary data. Most workers in this role earn between $14.71 and $18.03 per hour, depending on experience, location, and employer.

What is a customer service ramp agent?

Customer Service Ramp Agents are airport employees responsible for handling baggage, guiding aircraft to and from gates, loading and unloading cargo, and ensuring the safety of ground operations. They also provide customer service by assisting passengers with special needs, lost luggage, or boarding requirements. Ramp Agents work closely with flight crews and other ground staff to maintain efficient and safe airport operations. The role often involves physical labor, working outdoors, and following strict safety protocols.

What are the key skills and qualifications needed to thrive as a customer service ramp agent?

To thrive as a Customer Service Ramp Agent, you need strong communication skills, physical stamina, attention to detail, and typically a high school diploma or equivalent. Familiarity with airline ground service equipment, baggage handling systems, and safety protocols is often required, along with training or certification in ramp operations. Excellent teamwork, problem-solving abilities, and a customer-oriented attitude help agents effectively manage stressful situations and deliver positive passenger experiences. These skills ensure efficient, safe ground operations and contribute to smooth airline workflows and customer satisfaction.

What are some common challenges faced by customer service ramp agents and how can they be managed?

Customer Service Ramp Agents often work in fast-paced, outdoor environments where they must handle tight schedules, heavy luggage, and changing weather conditions. Managing these challenges requires strong communication skills, attention to safety protocols, and the ability to remain calm under pressure. Building good relationships with both passengers and team members can help resolve issues efficiently, while ongoing training ensures agents stay updated on safety and operational procedures.

What is the difference between Customer Service Ramp Agent vs Baggage Handler?

AspectCustomer Service Ramp AgentBaggage Handler
CredentialsHigh school diploma, on-the-job trainingHigh school diploma, on-the-job training
Work EnvironmentAirport ramp, customer interaction, safety protocolsAirport ramp, handling luggage, safety protocols
Employer & IndustryAirlines, airportsAirlines, airports
Primary FocusCustomer service, assisting passengers, coordinating baggageHandling and loading baggage, ensuring safety

Customer Service Ramp Agents and Baggage Handlers both work on airport ramps and require similar certifications. The main difference is that Customer Service Ramp Agents focus on assisting passengers and coordinating baggage services, while Baggage Handlers primarily handle luggage loading and unloading. Both roles are essential for smooth airport operations and often overlap in work environment and employer industry.

Is it hard to get hired as a customer service ramp agent?

Getting hired as a customer service ramp agent can be competitive, as airlines and logistics companies often seek candidates with good communication skills, physical stamina, and the ability to work in a fast-paced environment. Relevant certifications, such as safety or security training, and prior customer service experience can improve chances of employment. The hiring process typically involves interviews, background checks, and sometimes drug testing.
Infographic showing various Customer Service Ramp Agent job openings in California as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $34,293 per year, or $16.5 per hour.
Worldwide Flight Services
Transportation and Warehousing • 10K+ employees

$17.75/hr

Full-time, Part-time

Medical, Retirement

Re-posted 20 days ago


Key responsibilities

  • Perform aircraft marshalling, loading and unloading baggage, and ground service functions such as connecting/removing ground power and water service.

  • Operate ground support equipment including belt loaders, tugs, and baggage carts to move luggage between the terminal and aircraft.

  • Ensure safety and security protocols are followed while maintaining a secure work environment.


Worldwide Flight Services rating

5.7

Company rating: 5.7 out of 10

Based on 95 frontline employees who took The Breakroom Quiz

53rd of 68 rated aviation services


Job description

About WFS

Join our Worldwide Flight Services and Oxford family and contribute to the timely delivery of cargo shipments, luggage, business to customer delivery, and on-time flights while operating safely and securely.  We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 227 airport locations, 27 countries, and on 5 continents.  Are you ready to take off on your next career with us?

Job Summary

Airline Ramp Agent - Part Time - San Diego

As a Ramp Agent, you will be responsible for essential ramp service tasks, including loading and unloading baggage, marshalling aircraft, and performing water servicing. A focus on safety and attention to detail is crucial. This position is covered by a collective bargaining agreement.

The shift for this role requires schedule flexibility.

Salary: $17.75/hr

Curious to learn more about who we are and what we do?

Explore the role: Day In The Life Ground Handling - Ramp Agent

Responsibilities
  • Marshall aircraft upon arrival and departure.
  • Load and unload baggage on and off aircraft.
  • Safely drive and operate ground support equipment, including belt loaders, tugs, and baggage carts to pick-up and deliver bags between the terminal and aircraft.
  • Sort and load baggage.  
  • Perform ground service functions, such as connecting/removing ground power and ground start units and water service.
  • Perform aircraft pushback, wing walking and related guide man functions.  
  • Maintain a secure work environment.
Minimum Requirements
  • High school diploma or GED equivalent
  • Ability to lift and handle heavy baggage (up to 50 lbs or more)
  • Valid Driver's license, must be maintained throughout employment in this role
  • Strong communication skills for coordinating with team members and flight crews
  • Flexibility to work varied shifts, including weekends, holidays, and nights
  • Basic mechanical aptitude for operating ground support equipment
  • Ability to pass background checks and comply with airport security regulations
  • Attention to detail and a commitment to safety protocols
  • Fluently read, write, and speak the Engish language

**This job is covered by a collective bargaining agreement of the Transport Workers Union (TWU), a labor union which requires joining the TWU and paying union dues.** 

Preferred Skills
  • Previous experience in aviation or ground handling operations
  • Familiarity with aircraft types and airport layout
  • Knowledge of safety regulations and protocols in the airport environment
  • Experience operating ground support equipment, such as tugs and belt loaders.
  • Strong problem-solving skills and the ability to remain calm under pressure
  • Excellent teamwork and interpersonal skills for effective communication with colleagues
  • Ability to multitask and prioritize tasks in a fast-paced environment
  • Basic computer skills for completing paperwork and using scheduling systems
  • Strong customer service orientation and a positive attitude toward passenger interactions
Physical Requirements/Working Conditions
  • Ability to lift, push, pull, and carry baggage up to 50 lbs regularly, and occasionally up to 75 lbs
  • Frequent standing, walking, and moving throughout the airport terminal
  • Ability to bend, kneel, stoop, and climb stairs as needed to assist passengers and handle luggage
  • Ability to work in varying weather conditions, including extreme heat, cold, rain, and snow
  • Manual dexterity required for handling documents, operating computers, and using two-way radios
  • Ability to remain on your feet for extended periods (up to 8 hours or more during shifts)
  • Clear vision and hearing required for monitoring flight information, responding to passengers, and ensuring safety compliance
  • Capacity to work in confined spaces, such as baggage handling areas or aircraft cabins
  • Ability to work in a noisy environment, such as near aircraft engines and ground support equipment
Perks & Benefits
  • Want your pay in advance?  Access your pay when you need it through DailyPay app!
  • Are you a top performer who thrives on recognition?  On the spot awards offered through the Awardco Platform including gift cards and more!
  • Need quality medical care?   Multiple options for both full and part-time employees!
  • Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
  • Looking to stay healthy and improve your life?  Wellness Programs offered to all employees!
  • Want to invest in your future?  401k program offered!
  • Looking to grow and have a career with us?  Opportunity for Internal Mobility and transfers available!

WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.


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