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Customer Service Ramp Agent Jobs in New York (NOW HIRING)

Atlantic Aviation

Ramp Agent - Full Time

Farmingdale, NY · On-site

$18/hr

Perform customer service activities such as helping customers with aircraft scheduling and fueling ... Required Skills Ramp Agent Qualifications * High school diploma or GED certificate * 18 years of ...

Atlantic Aviation

Ramp Agent - Full Time

Farmingdale, NY

$18/hr

Perform customer service activities such as helping customers with aircraft scheduling and fueling ... Required Skills Ramp Agent Qualifications * High school diploma or GED certificate * 18 years of ...

Apply Early

Avports LLC

Ramp Agent

East White Plains, NY · On-site

$21.90/hr

- Ramp Agent Business Unit: HPN - Airline Services Reports To: Ramp Supervisor / Ramp Manager FLSA ... Requires a minimum high school diploma or GED, with prior customer service or ramp/aviation ...

Swissport International AG

JFK Cargo Ramp Agent

NY · On-site

$21.50/hr

Job Summary Cargo Ramp Agent provides all necessary and required under-wing ground support services as contracted by the customer to include but not be limited to loading and unloading baggage and ...

Swissport International AG

Ramp Agent - Ramp

NY · On-site

$21.25/hr

Job Summary Ramp agents provide all necessary and required under-wing ground support services as contracted by the customer, including, but not limited to, loading and unloading baggage and cargo ...

Million Air

Ramp Controller

White Plains, NY

$16 - $19.75/hr

Want to work in the aviation services industry with private jets? Is the customer #1 in you ... The Ramp Controller plays a vital role in our daily operations and will provide an elite level of ...

Million Air

Ramp Controller

White Plains, NY · On-site

$16 - $19.75/hr

Want to work in the aviation services industry with private jets? Is the customer #1 in you ... The Ramp Controller plays a vital role in our daily operations and will provide an elite level of ...

Million Air

Ramp Controller

White Plains, NY · On-site

$31 - $34/hr

Want to work in the aviation services industry with private jets? Is the customer #1 in you ... The Ramp Controller plays a vital role in our daily operations and will provide an elite level of ...

Ramp

Scaled Customer Activation Manager

New York, NY · On-site +1

$93K - $143K/yr

About the Role Scaled Customer Success owns the onboarding, activation, and growth of Ramp's self-service customers. We are placing a big bet on the belief that there is significant untapped ...

Ramp

Scaled Customer Activation Manager

New York, NY · Remote

$93K - $143K/yr

About the Role Scaled Customer Success owns the onboarding, activation, and growth of Ramp's self-service customers. We are placing a big bet on the belief that there is significant untapped ...

Apply Early

Ramp

Customer Activation Manager, Commercial

New York, NY · Remote

$97K - $148K/yr

The median Ramp customer saves 5% and grows revenue 16% in their first year - far in excess of ... services sales * Experience at a high-growth startup Benefits available to all full-time Ramp ...

Apply Early

Ramp

Customer Activation Manager, Commercial

New York, NY · On-site +1

$97K - $148K/yr

The median Ramp customer saves 5% and grows revenue 16% in their first year - far in excess of ... services sales * Experience at a high-growth startup Benefits available to all full-time Ramp ...

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Customer Service Ramp Agent information

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How much do customer service ramp agent jobs pay per hour?

As of Jul 3, 2026, the average hourly pay for customer service ramp agent in New York is $18.28, according to ZipRecruiter salary data. Most workers in this role earn between $16.30 and $20.00 per hour, depending on experience, location, and employer.

What are some common challenges faced by Customer Service Ramp Agents and how can they be managed?

Customer Service Ramp Agents often work in fast-paced, outdoor environments where they must handle tight schedules, heavy luggage, and changing weather conditions. Managing these challenges requires strong communication skills, attention to safety protocols, and the ability to remain calm under pressure. Building good relationships with both passengers and team members can help resolve issues efficiently, while ongoing training ensures agents stay updated on safety and operational procedures.

What are Customer Service Ramp Agents?

Customer Service Ramp Agents are airport employees responsible for handling baggage, guiding aircraft to and from gates, loading and unloading cargo, and ensuring the safety of ground operations. They also provide customer service by assisting passengers with special needs, lost luggage, or boarding requirements. Ramp Agents work closely with flight crews and other ground staff to maintain efficient and safe airport operations. The role often involves physical labor, working outdoors, and following strict safety protocols.

What is the difference between Customer Service Ramp Agent vs Baggage Handler?

AspectCustomer Service Ramp AgentBaggage Handler
CredentialsHigh school diploma, on-the-job trainingHigh school diploma, on-the-job training
Work EnvironmentAirport ramp, customer interaction, safety protocolsAirport ramp, handling luggage, safety protocols
Employer & IndustryAirlines, airportsAirlines, airports
Primary FocusCustomer service, assisting passengers, coordinating baggageHandling and loading baggage, ensuring safety

Customer Service Ramp Agents and Baggage Handlers both work on airport ramps and require similar certifications. The main difference is that Customer Service Ramp Agents focus on assisting passengers and coordinating baggage services, while Baggage Handlers primarily handle luggage loading and unloading. Both roles are essential for smooth airport operations and often overlap in work environment and employer industry.

What are the key skills and qualifications needed to thrive as a Customer Service Ramp Agent, and why are they important?

To thrive as a Customer Service Ramp Agent, you need strong communication skills, physical stamina, attention to detail, and typically a high school diploma or equivalent. Familiarity with airline ground service equipment, baggage handling systems, and safety protocols is often required, along with training or certification in ramp operations. Excellent teamwork, problem-solving abilities, and a customer-oriented attitude help agents effectively manage stressful situations and deliver positive passenger experiences. These skills ensure efficient, safe ground operations and contribute to smooth airline workflows and customer satisfaction.
What cities in New York are hiring for Customer Service Ramp Agent jobs? Cities in New York with the most Customer Service Ramp Agent job openings:
Customer Service Ramp Agent jobs near you
Ramp Agent - Full Time

Ramp Agent - Full Time

Atlantic Aviation

Farmingdale, NY • On-site

$18/hr

Full-time

Posted 20 days ago

Atlantic Aviation rating

7.3

Company rating: 7.3 out of 10

Based on 60 frontline employees who took The Breakroom Quiz

19th of 53 rated aviation services

Job description

Why You’ll Love This Ramp Agent JobDid you ever want to work in aviation but didn’t know how to break into the industry? Would you like working in a fast-paced environment, often outdoors, around some of the most incredible professionals in aviation? If so, this Ramp Agent position with Atlantic Aviation at FRG in Farmingdale, NY may be perfect for you!
Pay: $18.00 / hour
Schedule: Requires availability for night shift (3pm 10:30pm), including overtime, weekends, holidays, and on-call duty
In this position, you will provide aviation ground support services to customers in a positive and professional manner. You will perform in all facets of the ground handling operation including but not limited to aircraft fueling/defueling, baggage/cargo handling, aircraft towing, using marshalling signals for aircraft parking, providing lavatory/potable water service, and using other various ground support equipment to help support the needs of customer and their aircraft.
Build a career in aviation you are excited about and apply for the Ramp Agent job today!ResponsibilitiesRamp Agent Responsibilities
  • Deliver and receive fuel to and from company tanks, vendor trucks, and aircraft.
  • Operate all company ground support equipment as requested or required, including lavatory and water service carts, ground power unit, deice truck, etc.
  • Perform ground marshalling using standard aviation signals.
  • Perform customer service activities such as helping customers with aircraft scheduling and fueling.
  • Assist with aircraft turning, loading, and unloading.
  • Ensure all buildings and grounds are safe, clean, and organized.
  • Conduct or assists with daily/weekly onsite safety inspections and audits of equipment and facility operations.
  • Occasional travel may be required to support another Atlantic location.
  • You may be occasionally assigned to another Atlantic location based on geographical proximity as business needs require.  
Required SkillsRamp Agent Qualifications
  • High school diploma or GED certificate
  • 18 years of age
  • A valid state driver’s license
  • Be comfortable and physically able to work in an environment with frequent walking, stretching, bending, sitting, stooping, reaching, grasping, and climbing.
  • Be physically able to perform heavy lifting on a regular basis up to 50 lbs.
We maintain a drug-free workplace and perform pre-employment substance testing.
#airport #lineservice #Farmingdale

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