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Customer Service Ramp Agent Jobs in New York (NOW HIRING)

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American Airlines Ramp Agent

Kearny, NJ · On-site

$16.25 - $19.75/hr

Bring your energy to the role of American Airlines Ramp Agent to perform responsibilities as a Ramp Agent. Deliver outstanding service to customers and colleagues. Work with your team to maintain ...

New

Avports LLC

Airport Ramp Agent - HPN

White Plains, NY · On-site

Airport Ramp Agent - HPN Westchester County Airport (HPN) | West Harrison, NY Full-Time | Non ... Previous customer service experience. * Previous ramp, aviation, transportation, logistics, or ...

Avports LLC

Airport Ramp Agent - HPN

White Plains, NY · On-site

Airport Ramp Agent - HPN Westchester County Airport (HPN) | West Harrison, NY Full-Time | Non ... Previous customer service experience. * Previous ramp, aviation, transportation, logistics, or ...

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American Airlines Ramp Agent

Yonkers, NY · On-site

$16 - $19.75/hr

Bring your energy to the role of American Airlines Ramp Agent to perform daily responsibilities with dedication. Provide excellent interactions with customers and colleagues. Stay adaptable in a ...

Envoy Air Inc.

Full-Time Ramp Agent

Jamaica, NY · On-site

$21.25/hr

... customer service. We are hiring immediately, with no experience required Pay rate: $21.25/hr. What ... As a Ramp Agent, you will enjoy the fresh air while working outside in all weather conditions.

Envoy Air Inc.

Full-Time Ramp Agent

Jamaica, NY · On-site

$21.25/hr

... customer service. We are hiring immediately, with no experience required Pay rate: $21.25/hr ... As a Ramp Agent, you will enjoy the fresh air while working outside in all weather conditions.

Envoy Air Inc.

Full-Time Ramp Agent

NY · On-site

$21.25/hr

... customer service. We are hiring immediately, with no experience required Pay rate: $21.25/hr ... As a Ramp Agent, you will enjoy the fresh air while working outside in all weather conditions.

Airline Co.

Be Seen First

Baggage, Ramp, and Deicing Agents - JFK Airport

Queens, NY · On-site

$21.25 - $23.65/hr

DEICING AGENT - JOB DUTIES: * Perform deicing services on commercial aircraft. * Inspect aircraft ... RAMP DEICING AGENT - REQUIREMENTS: * Valid Driver's License. * Ability to work various shifts ...

Jet Aviation

Line & Ramp Services Agent

Teterboro, NJ · On-site

$16.75 - $20.50/hr

Delivering excellent customer service by assisting passengers and crews with luggage ... Handle ramp operations while following top-tier safety and quality standards * Provide porter ...

Ramp

Customer Activation Manager | Scaled

New York, NY · On-site

$93K - $143K/yr

About the Role Scaled Customer Success owns the onboarding, activation, and growth of Ramp's self-service customers. We are placing a big bet on the belief that there is significant untapped ...

Jet Aviation

Line & Ramp Services Agent

Teterboro, NJ · On-site

$16.75 - $20.50/hr

Delivering excellent customer service by assisting passengers and crews with luggage ... Handle ramp operations while following top-tier safety and quality standards * Provide porter ...

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All JobsCustomer Service Ramp Agent JobsCustomer Service Ramp Agent Jobs in New York

Customer Service Ramp Agent information

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How much do customer service ramp agent jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for customer service ramp agent in New York is $18.28, according to ZipRecruiter salary data. Most workers in this role earn between $16.30 and $20.00 per hour, depending on experience, location, and employer.

What is a customer service ramp agent?

Customer Service Ramp Agents are airport employees responsible for handling baggage, guiding aircraft to and from gates, loading and unloading cargo, and ensuring the safety of ground operations. They also provide customer service by assisting passengers with special needs, lost luggage, or boarding requirements. Ramp Agents work closely with flight crews and other ground staff to maintain efficient and safe airport operations. The role often involves physical labor, working outdoors, and following strict safety protocols.

What are the key skills and qualifications needed to thrive as a customer service ramp agent?

To thrive as a Customer Service Ramp Agent, you need strong communication skills, physical stamina, attention to detail, and typically a high school diploma or equivalent. Familiarity with airline ground service equipment, baggage handling systems, and safety protocols is often required, along with training or certification in ramp operations. Excellent teamwork, problem-solving abilities, and a customer-oriented attitude help agents effectively manage stressful situations and deliver positive passenger experiences. These skills ensure efficient, safe ground operations and contribute to smooth airline workflows and customer satisfaction.

What are some common challenges faced by customer service ramp agents and how can they be managed?

Customer Service Ramp Agents often work in fast-paced, outdoor environments where they must handle tight schedules, heavy luggage, and changing weather conditions. Managing these challenges requires strong communication skills, attention to safety protocols, and the ability to remain calm under pressure. Building good relationships with both passengers and team members can help resolve issues efficiently, while ongoing training ensures agents stay updated on safety and operational procedures.

What is the difference between Customer Service Ramp Agent vs Baggage Handler?

AspectCustomer Service Ramp AgentBaggage Handler
CredentialsHigh school diploma, on-the-job trainingHigh school diploma, on-the-job training
Work EnvironmentAirport ramp, customer interaction, safety protocolsAirport ramp, handling luggage, safety protocols
Employer & IndustryAirlines, airportsAirlines, airports
Primary FocusCustomer service, assisting passengers, coordinating baggageHandling and loading baggage, ensuring safety

Customer Service Ramp Agents and Baggage Handlers both work on airport ramps and require similar certifications. The main difference is that Customer Service Ramp Agents focus on assisting passengers and coordinating baggage services, while Baggage Handlers primarily handle luggage loading and unloading. Both roles are essential for smooth airport operations and often overlap in work environment and employer industry.

Is it hard to get hired as a customer service ramp agent?

Getting hired as a customer service ramp agent can be competitive, as airlines and logistics companies often seek candidates with good communication skills, physical stamina, and the ability to work in a fast-paced environment. Relevant certifications, such as safety or security training, and prior customer service experience can improve chances of employment. The hiring process typically involves interviews, background checks, and sometimes drug testing.

What cities in New York are hiring for Customer Service Ramp Agent jobs?

Cities in New York with the most Customer Service Ramp Agent job openings:

Customer Service Ramp Agent jobs near you
Infographic showing various Customer Service Ramp Agent job openings in New York as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $38,016 per year, or $18.3 per hour.

Airport Ramp Agent - Full Time

White Plains, NY

Atlantic Aviation
See more jobs at Atlantic Aviationexternal

$21/hr

Full-time

Re-posted 5 days ago

Atlantic Aviation rating

6.9

Company rating: 6.9 out of 10

Based on 64 frontline employees who took The Breakroom Quiz

35th of 68 rated aviation services

Job description

Why You’ll Love This Airport Ramp Agent JobDid you ever want to work in aviation but didn’t know how to break into the industry? Would you like working in a fast-paced environment, often outdoors, around some of the most incredible professionals in aviation? If so, this Airport Ramp Agent position with Atlantic Aviation at HPN in White Plains, NY may be perfect for you!
Pay: $21.00 / hour
Schedule: Requires availability for any/all shifts including overtime, weekends, holidays, and on-call duty
In this position, you will provide aviation ground support services to customers in a positive and professional manner. You will perform in all facets of the ground handling operation including but not limited to aircraft fueling/defueling, baggage/cargo handling, aircraft towing, using marshalling signals for aircraft parking, providing lavatory/potable water service, and using other various ground support equipment to help support the needs of customer and their aircraft.
Build a career in aviation you are excited about and apply for the Airport Ramp Agent job today!ResponsibilitiesAirport Ramp Agent Responsibilities
  • Deliver and receive fuel to and from company tanks, vendor trucks, and aircraft.
  • Operate all company ground support equipment as requested or required, including lavatory and water service carts, ground power unit, deice truck, etc.
  • Perform ground marshalling using standard aviation signals.
  • Perform customer service activities such as helping customers with aircraft scheduling and fueling.
  • Assist with aircraft turning, loading, and unloading.
  • Ensure all buildings and grounds are safe, clean, and organized.
  • Conduct or assists with daily/weekly onsite safety inspections and audits of equipment and facility operations.
  • Occasional travel may be required to support another Atlantic location.
  • You may be occasionally assigned to another Atlantic location based on geographical proximity as business needs require.  
Required SkillsAirport Ramp Agent Qualifications
  • High school diploma or GED certificate
  • 18 years of age
  • A valid state driver’s license
  • Be comfortable and physically able to work in an environment with frequent walking, stretching, bending, sitting, stooping, reaching, grasping, and climbing.
  • Be physically able to perform heavy lifting on a regular basis up to 50 lbs.
We maintain a drug-free workplace and perform pre-employment substance testing.
#airport #lineservice #White Plains

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