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Customer Service Professional Jobs in Oak Ridge, TN

DR Horton

Customer Service Coordinator

Knoxville, TN · On-site

$17.25 - $22.50/hr

Conducts all business in a professional and ethical manner to serve customers and increase the ... Previous customer service experience * Excel in effective and positive communications * Work ...

DR Horton, Inc.

Customer Service Coordinator

Knoxville, TN · On-site

$17.25 - $22.50/hr

Conducts all business in a professional and ethical manner to serve customers and increase the ... Previous customer service experience * Excel in effective and positive communications * Work ...

AtWork Group

CSR

Knoxville, TN · On-site

$15.25 - $20.75/hr

... professional Customer Service Representative (CSR). The ideal candidate will provide excellent ... customer service to our guests, perform general office duties, and support daily operations.Key ...

Labcorp

Customer Service Representative

Knoxville, TN · On-site

$15.25 - $20.75/hr

Labcorp is a global leader in laboratory services, providing the insights and answers that help ... Speak with customers in a courteous, friendly, and professional manner using protocol procedures

TNBANK

Customer Service Representative

Oak Ridge, TN · On-site

$15/hr

We are seeking qualified Customer Service Representatives to join our team! You will be responsible ... and professional appearance • Proven sales track record, self-motivated, able to work with ...

TNBANK

Customer Service Representative

Oak Ridge, TN · On-site

$15/hr

Customer Service Representative Hot Job Oak Ridge Office - Oak Ridge, TN Overview Salary Range $15 ... and professional appearance • Proven sales track record, self-motivated, able to work with ...

TNBANK

Customer Service Representative

Oak Ridge, TN · On-site

$15/hr

We are seeking qualified Customer Service Representatives to join our team! You will be responsible ... and professional appearance • Proven sales track record, self-motivated, able to work with ...

Collabera

Customer Service Representative

Oak Ridge, TN

$15.25 - $20.75/hr

As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices ... Customer Service Representative Duration : 7 Months (could go beyond) Details: * There is an ...

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All JobsCustomer Service Professional JobsCustomer Service Professional Jobs in Oak Ridge, TN

Customer Service Professional information

See Oak Ridge, TN salary details

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How much do customer service professional jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for customer service professional in Oak Ridge, TN is $16.24, according to ZipRecruiter salary data. Most workers in this role earn between $13.80 and $17.45 per hour, depending on experience, location, and employer.

What is a customer service professional?

Customer Service Professionals are individuals who interact with customers on behalf of a company to address inquiries, resolve issues, and provide information about products or services. They often work via phone, email, chat, or in person, aiming to ensure customer satisfaction and build positive relationships. Their role is crucial in maintaining a company's reputation and retaining customers by delivering effective and empathetic support.

What are the key skills and qualifications needed to thrive as a customer service professional?

To thrive as a Customer Service Professional, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and ticketing platforms is often required. Patience, empathy, and adaptability help professionals excel in managing diverse customer needs and resolving conflicts. These skills ensure customer satisfaction, promote brand loyalty, and contribute to the overall success of the organization.

How does a customer service professional typically collaborate with other departments to resolve complex customer issues?

Customer Service Professionals frequently work with departments such as technical support, billing, and sales to resolve customer concerns that require specialized knowledge. When a customer’s issue extends beyond standard procedures, clear communication and teamwork are crucial to ensure timely and accurate solutions. Professionals in this role often act as the liaison, relaying customer feedback and coordinating with colleagues to address root causes. This collaboration not only helps resolve individual cases but also contributes to improving products and services overall.

What is the difference between Customer Service Professional vs Customer Support Specialist?

AspectCustomer Service ProfessionalCustomer Support Specialist
CredentialsHigh school diploma or equivalent; customer service trainingHigh school diploma or equivalent; technical or product-specific training
Work EnvironmentCall centers, retail, officesTechnical support centers, online chat, call centers
Employer & IndustryRetail, hospitality, telecom, bankingIT, software, electronics, telecom
Common Search IntentCustomer service roles, customer interactionTechnical support, troubleshooting, product assistance

Customer Service Professionals focus on general customer interactions, inquiries, and service issues across various industries. Customer Support Specialists typically handle technical problems, troubleshooting, and product-specific questions, often requiring technical knowledge. Both roles involve assisting customers but differ in technical complexity and focus areas.

What types of jobs fall under customer service?

Customer service jobs include roles such as customer service representatives, call center agents, support specialists, and client service managers. These positions typically involve assisting customers via phone, email, or chat, and often require good communication skills and familiarity with customer management tools. They can be found in various industries like retail, healthcare, finance, and technology.
More about Customer Service Professional jobs

What are the most commonly searched types of Customer Service jobs in Oak Ridge, TN?

The most popular types of Customer Service jobs in Oak Ridge, TN are:

What cities near Oak Ridge, TN are hiring for Customer Service Professional jobs?

Cities near Oak Ridge, TN with the most Customer Service Professional job openings:

Customer Service Professional jobs near you
Infographic showing various Customer Service Professional job openings in Oak Ridge, TN as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $33,779 per year, or $16.2 per hour.

Customer Service Coordinator

Knoxville, TN • On-site

DR Horton
Construction • 51 - 200 employees
Learn more about DR Hortonexternal

$17.25 - $22.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

D.R. Horton rating

7.4

Company rating: 7.4 out of 10

Based on 34 frontline employees who took The Breakroom Quiz

34th of 80 rated construction

Job description

D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website at www.drhorton.com for more information.
D.R. Horton, Inc. is currently looking for a Customer Service Coordinator. The right candidate's primary goal is to facilitate completion of all customer warranty requests while maintaining a high level of customer satisfaction. This is achieved by scheduling subcontractors to make repairs. The Customer Service Coordinator is responsible for proactively resolving customer issues after the closing of the home.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
  • Receive and confirm receipt of homeowner requests
  • Makes initial contact with homeowners and/or Customer Service Technicians to schedule inspection appointments
  • Evaluate homeowner repair issues to determine if they are warrantable items
  • Communicates effectively to homeowner if repair issue is deemed not warrantable
  • Process written or electronic work orders and/or verbal instructions from supervisor for homeowner repairs
  • Schedule and manage subcontractors to make designated warranty repairs
  • Certifies warranty work is completed within contractor obligations
  • Follow up with homeowners to ensure concerns are addressed in a timely and professional manner
  • Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company
  • Ability to work overtime
  • Develops and maintains good rapport with subcontractors and homeowners
  • Execute policies to ensure compliance with quality standards

Qualifications
Required Qualifications
  • High School Diploma or GED
  • 6 months to 1 year related experience
  • Ability to utilize DRH Warranty applications on a smart phone, tablet, or laptop
  • Proficiency with MS Office and email
  • Ability to lift and/or move up to 15 pounds

Preferred Qualifications
  • Previous customer service experience
  • Excel in effective and positive communications
  • Work effectively in high pressure situations
  • Ability to provide a systematic approach in carrying out assignments

Come join a winning team with a Fortune 500 company! We are growing fast and are looking for enthusiastic attitudes and team players to join our success. We offer an excellent benefits package including:
  • Medical, Dental and Vision
  • 401(K)
  • Employee Stock Purchase Plan
  • Flex Spending Accounts
  • Life & Disability Insurance
  • Vacation, Sick, Personal Time and Company Holidays
  • Multiple Voluntary and Company provided Benefits

Build YOUR future with D.R. Horton, America's Builder. #WeBuildPeopleToo

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