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Director Customer Service Jobs in Oak Ridge, TN (NOW HIRING)

StandardAero

Director, Customer

Maryville, TN · On-site

Customer Director Location: Maryville TN Build an Aviation Career You're Proud Of At StandardAero ... Oversees customer service operations, including development and implementation of procedures ...

StandardAero

Director, Customer

Maryville, TN · On-site

$150 - $200/hr

Customer Director Location: Maryville TN Build an Aviation Career You're Proud Of At StandardAero ... Oversees customer service operations, including development and implementation of procedures ...

StandardAero

Director, Customer

Maryville, TN · On-site

Customer Director Location: Maryville TN Build an Aviation Career You're Proud Of At StandardAero ... Oversees customer service operations, including development and implementation of procedures ...

StandardAero

Director, Customer

Maryville, TN · On-site

Customer Director Location: Maryville TN Build an Aviation Career You're Proud Of At StandardAero ... Oversees customer service operations, including development and implementation of procedures ...

KFC - Livingston K, LLC

Customer Service

Lenoir City, TN · On-site

$13.75 - $18.75/hr

If you want to build a great career while providing fast, fun and friendly service to our customers, KFC is the perfect place to learn, grow and succeed! We offer the following: * A commitment to ...

KFC - Livingston K, LLC

Customer Service

Loudon, TN · On-site

$14 - $19.25/hr

If you want to build a great career while providing fast, fun and friendly service to our customers, KFC is the perfect place to learn, grow and succeed! We offer the following: * A commitment to ...

Long John Silver's

Customer Service

Knoxville, TN · On-site

$15.25 - $20.75/hr

Customer Service The Customer Service is the key to ensuring guest satisfaction. This is a very important position for a friendly, helpful individual who enjoys working in a fast-paced environment.

Taco Bell

Customer Service

Knoxville, TN · On-site

$11/hr

The Customer Service is the key to ensuring guest satisfaction. This is a very important position for a friendly, helpful individual who enjoys working in a fast-paced environment. Why should you ...

Taco Bell

Customer Service

Wartburg, TN · On-site

$10.50/hr

The Customer Service is the key to ensuring guest satisfaction. This is a very important position for a friendly, helpful individual who enjoys working in a fast-paced environment. Why should you ...

Taco Bell

Customer Service

Wartburg, TN · On-site

$10.50/hr

The Customer Service is the key to ensuring guest satisfaction. This is a very important position for a friendly, helpful individual who enjoys working in a fast-paced environment. Why should you ...

HR SOURCES AND SOLUTIONS

Customer Service

Loudon, TN · On-site

$15 - $18/hr

A locally owned financial services company is currently seeking a Customer Service Representative for a short-term financial loan position in the Loudon/Sweetwater, TN area. Position Details: - Pay ...

Taco Bell

Customer Service

Knoxville, TN · On-site

$11/hr

The Customer Service is the key to ensuring guest satisfaction. This is a very important position for a friendly, helpful individual who enjoys working in a fast-paced environment. Why should you ...

Walgreens

Customer Service Associate

Knoxville, TN · On-site

$12.75 - $17.50/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Walgreens

Customer Service Associate

Knoxville, TN · On-site

$13.75 - $19/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Walgreens

Customer Service Associate

Alcoa, TN · On-site

$12.75 - $17.50/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Walgreens

Customer Service Associate

Knoxville, TN · On-site

$12.75 - $17.50/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Walgreens

Customer Service Associate

Knoxville, TN · On-site

$12 - $16.50/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Walgreens

Customer Service Associate

Knoxville, TN · On-site

$12.25 - $16.75/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Walgreens

Customer Service Associate

Knoxville, TN · On-site

$12 - $16.50/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Walgreens

Customer Service Associate

Knoxville, TN · On-site

$12.75 - $17.50/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

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All JobsCustomer Service JobsDirector Customer Service JobsDirector Customer Service Jobs in Oak Ridge, TN

Director Customer Service information

See Oak Ridge, TN salary details

$37.3K

$117.9K

$187.9K

How much do director customer service jobs pay per year?

As of Sep 9, 2026, the average yearly pay for director customer service in Oak Ridge, TN is $117,917.00, according to ZipRecruiter salary data. Most workers in this role earn between $90,800.00 and $141,000.00 per year, depending on experience, location, and employer.

What is a director customer service?

A Director of Customer Service oversees an organization's customer support operations, ensuring high-quality service and customer satisfaction. They develop strategies to improve customer experience, manage support teams, and implement policies to increase efficiency. This role often involves analyzing customer feedback, setting performance goals, and collaborating with other departments to enhance service delivery. Strong leadership, problem-solving, and communication skills are essential for success in this position.

What are the main challenges a director customer service typically faces, and how can they prepare to overcome them?

Directors of Customer Service often face challenges such as managing high customer expectations, ensuring consistency across multiple service channels, and motivating diverse teams to achieve performance benchmarks. Staying proactive by monitoring industry trends, investing in ongoing training for both themselves and their staff, and implementing robust feedback systems can help mitigate these challenges. Effective Directors also foster collaboration across departments, develop scalable processes, and use data-driven insights to make informed decisions. By addressing these obstacles head-on, they help shape a positive customer experience and contribute to the company’s long-term success.

What are the key skills and qualifications needed to thrive in the director customer service position, and why are they important?

To thrive as a Director Customer Service, you need extensive experience in customer service management, leadership abilities, and a strong understanding of operational metrics, often supported by a bachelor's degree or higher in business or a related field. Proficiency with CRM platforms, data analytics tools, and familiarity with industry certifications such as CCXP (Certified Customer Experience Professional) are valuable assets. Exceptional communication, problem-solving, and conflict resolution skills help you successfully lead teams and nurture a customer-centric culture. These competencies are essential for driving customer satisfaction, optimizing team performance, and aligning service initiatives with organizational goals.

What are the most commonly searched types of Customer Service jobs in Oak Ridge, TN?

The most popular types of Customer Service jobs in Oak Ridge, TN are:

What job categories do people searching Director Customer Service jobs in Oak Ridge, TN look for?

The top searched job categories for Director Customer Service jobs in Oak Ridge, TN are:

What cities near Oak Ridge, TN are hiring for Director Customer Service jobs?

Cities near Oak Ridge, TN with the most Director Customer Service job openings:

Director Customer Service jobs near you
Infographic showing various Director Customer Service job openings in Oak Ridge, TN as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $117,917 per year, or $56.7 per hour.

Director, Customer

Maryville, TN • On-site

StandardAero
Aerospace Product and Parts Manufacturing • 5 - 10K employees
Learn more about StandardAeroexternal

Full-time

Medical, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Key responsibilities

  • Oversees customer service operations, including development and implementation of procedures, systems, tools, and management controls to improve fulfillment and satisfaction

  • Monitors, analyzes, and reports on customer needs, fulfillment performance, and satisfaction metrics; develops KPIs and provides recommendations for continuous improvement

  • Provides functional leadership and serves as the primary point of contact for all Customer Service employees within the sector

StandardAero rating

8.6

Company rating: 8.6 out of 10

Based on 52 frontline employees who took The Breakroom Quiz

12th of 68 rated aviation services

Job description


Customer Director
Location: Maryville TN
Build an Aviation Career You're Proud Of
At StandardAero, we use our ingenuity and know-how to find solutions for challenges simple to complex. Together, we get the job done-and done well. Our stability, resources, and respectful culture support long-term careers built on trust, teamwork, and doing things right.
The Customer Director is the Director of Programs on the APU team and it is in the AOP. This is a key position leading the APU program including contract negotiations, customer relations, and partnering with Operations on local production.
What You Will Do
  • Recognizes and understands flight/product safety-critical parts and processes; immediately reports safety concerns and participates in proactive risk analysis
  • Demonstrates understanding and adherence to Just Culture principles
  • Provides functional leadership and serves as the primary point of contact for all Customer Service employees within the sector
  • Leads and develops a customer-first culture across front-line staff and management to support customer fulfillment and retention
  • Oversees customer service operations, including development and implementation of procedures, systems, tools, and management controls to improve fulfillment and satisfaction
  • Monitors, analyzes, and reports on customer needs, fulfillment performance, and satisfaction metrics; develops KPIs and provides recommendations for continuous improvement
  • Partners with sites to evaluate customer fulfillment performance and leads identification, coordination, and implementation of corrective actions
  • Ensures consistent delivery of customer service standards across the organization and participates in Customer Service leadership forums
  • Manages full employee lifecycle for direct reports, including recruitment, training, performance management, employee relations, and health and safety
  • Supports business operations through budget management, continuous improvement initiatives, and contributions to strategic planning, forecasting, and special projects

Minimum Qualifications:
  • University degree in business administration, commerce, engineering; or equivalent, or Six+ years of relevant experience
  • 3+ years of experience in customer service or account management experience in an aerospace environment.

Preferred Qualifications:
  • Strong planning, organizational, analytical, leadership, interpersonal, decision making, oral and written communication skills.
  • Strong negotiation, conflict resolution, and customer service skills.
  • Working knowledge of products within the sector

Benefits That Make Life Better
  • Comprehensive Healthcare
  • 401(k) with 100% company match up to 5%
  • Paid Time Off starting day one
  • Bonus opportunities
  • Health & Dependent Care FSAs
  • Short- & Long-Term Disability
  • Life & AD&D Insurance
  • Learning & Training opportunities

Raising the Standard of Excellence Since 1911
With more than a century of proven excellence, StandardAero is a global leader in aerospace MRO services and customized solutions. Our learning-based culture, advancement opportunities, and industry-leading benefits support meaningful and fulfilling careers.
Inclusivity Is Our Standard
StandardAero is an equal opportunity employer. We foster a respectful, inclusive environment where everyone is welcome to bring their authentic self to work.
Must meet US Persons requirements per ITAR.
StandardAero is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, pregnancy, age, national or ethnic origin, religion, sexual orientation, gender identity or expression, transgender status, genetic information, status as a protected veteran, and basis of disability status or any other federal, state or local protected class.
About Us
Raising the Standard of Excellence since 1911
With over a century of proven excellence, StandardAero has become an industry leader in MRO services and customized solutions in the aerospace field. Our shared values and learning-based culture inspire our team to exceed their potential and power our customers' missions worldwide. With on-the-job training, advancement opportunities, and excellent benefits, StandardAero invites you to experience a fulfilling and meaningful career with us.
Inclusivity Is Our Standard
It is StandardAero's policy to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex (including transgender status, sexual orientation, and pregnancy) sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Our supportive environment celebrates diversity with no room for harassment or discrimination of any kind. We invite you to bring your authentic self to our team and experience our welcoming culture.

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