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Director Customer Service Jobs in Oak Ridge, TN (NOW HIRING)

TNBANK

Customer Service Representative

Oak Ridge, TN · On-site

$15/hr

Responsible for handling a wide variety of customer problems either through direct personal action ... CSR role in the Bank. Qualifications Qualifications: • Previous experience preferred • ...

ROYAL Brass and Hose

Customer Service Associate

Knoxville, TN · On-site

$13.75 - $19/hr

Customer Service Representative Since 1949 Royal Brass and Hose has been a distributor of high ... Essential Job Functions: • Order entry - Includes but not limited to direct entry, fax, online ...

TNBANK

Customer Service Representative

Oak Ridge, TN

$15/hr

Responsible for handling a wide variety of customer problems either through direct personal action ... the CSR role in the Bank. Qualifications: • Previous experience preferred • Excellent ...

Ritchie Bros.

Customer Service Representative

Knoxville, TN · On-site

$15.25 - $20.75/hr

Provide a variety of customer support services through the mail, telephone, and direct personal contact * Process orders and assignments and enter data into our internal computer systems * Reference ...

Royal Brass And Hose

Customer Service Associate

Knoxville, TN · On-site

$13.75 - $19/hr

Essential Job Functions: • Order entry - Includes but not limited to direct entry, fax, online ... Qualifications: • Excellent customer service skills • Ability to work independently and safely ...

Ritchie Bros.

Customer Service Representative

Knoxville, TN

$14.75 - $20/hr

Provide a variety of customer support services through the mail, telephone, and direct personal contact * Process orders and assignments and enter data into our internal computer systems * Reference ...

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Director Customer Service information

See Oak Ridge, TN salary details

$37.3K

$117.9K

$187.9K

How much do director customer service jobs pay per year?

As of Aug 20, 2026, the average yearly pay for director customer service in Oak Ridge, TN is $117,917.00, according to ZipRecruiter salary data. Most workers in this role earn between $90,800.00 and $141,000.00 per year, depending on experience, location, and employer.

What is a director customer service?

A Director of Customer Service oversees an organization's customer support operations, ensuring high-quality service and customer satisfaction. They develop strategies to improve customer experience, manage support teams, and implement policies to increase efficiency. This role often involves analyzing customer feedback, setting performance goals, and collaborating with other departments to enhance service delivery. Strong leadership, problem-solving, and communication skills are essential for success in this position.

What are the main challenges a director customer service typically faces, and how can they prepare to overcome them?

Directors of Customer Service often face challenges such as managing high customer expectations, ensuring consistency across multiple service channels, and motivating diverse teams to achieve performance benchmarks. Staying proactive by monitoring industry trends, investing in ongoing training for both themselves and their staff, and implementing robust feedback systems can help mitigate these challenges. Effective Directors also foster collaboration across departments, develop scalable processes, and use data-driven insights to make informed decisions. By addressing these obstacles head-on, they help shape a positive customer experience and contribute to the company’s long-term success.

What are the key skills and qualifications needed to thrive in the director customer service position, and why are they important?

To thrive as a Director Customer Service, you need extensive experience in customer service management, leadership abilities, and a strong understanding of operational metrics, often supported by a bachelor's degree or higher in business or a related field. Proficiency with CRM platforms, data analytics tools, and familiarity with industry certifications such as CCXP (Certified Customer Experience Professional) are valuable assets. Exceptional communication, problem-solving, and conflict resolution skills help you successfully lead teams and nurture a customer-centric culture. These competencies are essential for driving customer satisfaction, optimizing team performance, and aligning service initiatives with organizational goals.

What are the most commonly searched types of Customer Service jobs in Oak Ridge, TN?

The most popular types of Customer Service jobs in Oak Ridge, TN are:

What job categories do people searching Director Customer Service jobs in Oak Ridge, TN look for?

The top searched job categories for Director Customer Service jobs in Oak Ridge, TN are:

What cities near Oak Ridge, TN are hiring for Director Customer Service jobs?

Cities near Oak Ridge, TN with the most Director Customer Service job openings:

Director Customer Service jobs near you
Infographic showing various Director Customer Service job openings in Oak Ridge, TN as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $117,917 per year, or $56.7 per hour.

Customer Service Representative

TNBANK

Oak Ridge, TN • On-site

$15/hr

Other

Re-posted 18 days ago

Job description

Customer Service Representative

Hot Job

Oak Ridge Office - Oak Ridge, TN

Overview

Salary Range $15.00 - $15.00 Hourly Level Experienced Position Type Full Time Job Shift Day Education Level High School Travel Percentage Up to 25%

Description/Responsibilities

We are seeking qualified Customer Service Representatives to join our team! You will be responsible for giving an exceptional customer experience and cross selling products and services to help the bank grow and reach its goals and vision.

Responsibilities:

  • Responsible for handling confidential and sensitive matters
  • Provides customer service including the opening of new accounts and resolution of customer inquiries
  • Provides customers with information on deposit accounts, rates, service charges, restrictions, and other relevant account information
  • Responsible for following proper regulatory guidelines in the preparation of all paperwork for opening of all new account products offered within the Bank
  • Responsible for cross-selling other bank services and refers customers to other departments as appropriate
  • Knowledge of Bank Operations
  • Keeps informed of changes in bank services or procedures
  • Implements company policy pertaining to the cashing of checks and withdrawal of funds from accounts
  • Responsible for approval of cashing of checks and withdrawal of funds from accounts within the authority of the dollar amount approved for the position.
  • Responsible for handling a wide variety of customer problems either through direct personal action or referral to the proper department
  • Trains additional new accounts representatives
  • Performs Teller duties when necessary
  • Responsible for ensuring compliance with BSA/AML/OFAC policies, procedures, and processes as it pertains to the CSR role in the Bank.
Qualifications

Qualifications:

• Previous experience preferred

• Excellent communication skills, leadership skills, goal oriented and professional appearance

• Proven sales track record, self-motivated, able to work with minimal supervision

• Ability to build rapport with clients

• Strong analytical and mathematical skills

• Must have reliable transportation and able to work all 5 TNBANK locations

• High School Diploma or Equivalent

Other Duties :

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Equal Opportunity Employer

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