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Customer Service Process Analyst Jobs (NOW HIRING)

Timken

Customer Service Analyst

Houston, TX

Process warranty claims, returns, and repair authorizations; track warranty costs and maintain ... Proven work experience as a Customer Service Analyst or similar role. * Deliver exceptional ...

Cargill

Credit Senior Process Analyst

Wayzata, MN · On-site

$97K - $125K/yr

Our 155,000 team members innovate with purpose, providing customers with lifes essentials so ... Job Purpose and Impact The Credit Senior Process Analyst job performs day-to-day process management ...

Dovel Technologies, Inc

$113K - $188K/yr

The Senior Business Process Analyst Lead serves as the functional lead for business process ... Guidehouse is a global AI-led professional services firm delivering advisory, technology, and ...

Aretum

Senior Business Process Analyst

Mclean, VA · Remote

$120K - $135K/yr

This role coordinates with internal customers, program offices, contracting stakeholders, and ... service and experience. If you require reasonable accommodation during the hiring process due to a ...

Work at Acme.com

HA Business Process Analyst

Dallas, TX · On-site

$60K - $81K/yr

The Analyst ensures and supports Fleet HR Operations and Travel Services by seeking ways to improve process efficiency and identify cost savings opportunities with respect to Crew Travel. This ...

Haweo

IT Process Analyst- ITSM

Quantico, VA · On-site

$90K - $100K/yr

As a professional services firm that provides consulting and advisory services to clients, Haweo ... customer or corporate site up to three days per week with day-before notice • BS or BA degree in ...

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How much do customer service process analyst jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for customer service process analyst in the United States is $29.69, according to ZipRecruiter salary data. Most workers in this role earn between $20.91 and $35.58 per hour, depending on experience, location, and employer.

What is a customer service process analyst?

A Customer Service Process Analyst is a professional who examines and improves the processes and workflows within a customer service department. Their main goal is to enhance efficiency, customer satisfaction, and overall service quality by analyzing data, identifying bottlenecks, and recommending process improvements. They often collaborate with various teams to implement changes and monitor the results to ensure continuous improvement. This role requires strong analytical skills, attention to detail, and a deep understanding of customer service operations.

What are the key skills and qualifications needed to thrive as a customer service process analyst?

To thrive as a Customer Service Process Analyst, you need strong analytical skills, process improvement knowledge, and experience with customer service operations, typically supported by a bachelor’s degree in business or a related field. Familiarity with CRM software, data analysis tools like Excel or Tableau, and process mapping techniques such as Six Sigma or Lean certifications is highly valued. Excellent problem-solving abilities, communication, and stakeholder management skills help you collaborate and drive change effectively. These skills are critical for identifying inefficiencies, enhancing customer satisfaction, and ensuring continuous process improvement within service teams.

How does a customer service process analyst typically collaborate with other departments to improve customer experience?

A Customer Service Process Analyst frequently works cross-functionally with teams such as IT, operations, and product development to analyze and enhance customer service processes. This collaboration often involves gathering feedback, mapping workflows, and identifying inefficiencies or pain points that impact the customer journey. By facilitating workshops, presenting data-driven insights, and recommending process improvements, analysts help ensure that all departments are aligned toward delivering a seamless customer experience. Regular communication and project updates are common, fostering a collaborative environment where continuous improvement is prioritized.

What cities are hiring for Customer Service Process Analyst jobs?

Cities with the most Customer Service Process Analyst job openings:

What states have the most Customer Service Process Analyst jobs?

States with the most job openings for Customer Service Process Analyst jobs include:

What are popular job titles related to Customer Service Process Analyst jobs?

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Infographic showing various Customer Service Process Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $61,756 per year, or $29.7 per hour.

Business Process Analyst with Security Clearance

Reston, VA • On-site

Cornerstone Defense
Library and Information Services • 51 - 200 employees
Learn more about Cornerstone Defenseexternal

$63K - $85K/yr

Other

Re-posted 26 days ago

Job description

Title: Business Process Analyst Location: Chantilly, Virginia *Clearance: *Active TS/SCI w/ Polygraph needed to apply * Company Overview: Cornerstone Defense, in partnership with our military, intelligence, and civil government customers, supports U.S. operations worldwide through the use of many different types of intelligence, satellite, and cyber technologies. Cornerstone's Intelligence Sector provides solutions to the United States Government for information collection, operations, exploitation and dissemination, and research activities. Our Team specializes in software development, cloud architecture, systems and network engineering, systems integration, agile management, as well as targeting operations and intelligence analysis. Our support to our mission customers includes cyber network operations, exploitation and defense, signals intelligence, human intelligence, and critical missions and networks. Business Process Analyst FSP is a requirement ------ Seeking a Business Process Analyst responsible for creating, documenting, maintaining, developing, and enhancing client-specific business processes and rules databases, also known as the Knowledgebase (KB). This position provides documentation, analysis, and configuration services to reflect updates for regulatory and acquisition policy, customer-specific business processes, and other enhancements to Clent's solutions. As a member of an integrated team, the Business Process Analyst also participates in the operation of Client's Level 1 Help Desk. Overall, this position is responsible for proactively and collaboratively working with project managers, teams, and other organizational groups in a tactical capacity, evaluating internal and external client requirements, and implementing practical solutions promptly. Job Duties: * Develop and maintain a fundamental understanding of Federal Acquisition Regulation (FAR), policies, and practices. Maintain currency with FAR policies and practices by attending continuing education courses, participating in research assignments, and self-initiated exploration of related publications * Develop the skills required to maintain, enhance, and test client agency KBs by gaining a complete understanding of team procedures and toolsets, and through the successful completion of staff training exercises and individual KB assignments (tasks) * Perform Knowledgebase configurations, logic, implementation, and business process verification/testing * Analyze Regulatory changes and determine their impact on client products * Analyze business and user needs, document user requirements, and translate into accurate specifications * Achieve proficiency in all major client products, including the AAMS software suite, through internal staffing training, self-guided tutorials, and daily exposure to individual product feature sets * Obtain competency in Level I customer support functions and internal helpdesk procedures through call monitoring and participate in helpdesk activities/functions * All other duties as assigned Required Skills: * 2+ years prior work experience * Ability to work in a team-oriented environment for a matrixed organization * Functional knowledge of productivity tools such as Microsoft Office (Word, Excel, Outlook) * Excellent verbal and written communication skills * Ability to collaborate with internal and external customers * Demonstrated analytical capabilities Desired Skills: * Knowledge of the Federal Acquisition lifecycle or commercial contracting * Knowledge of Federal financial systems or commercial accounting * Experience with Federal government contracting and/or program office organizations * Experience with logic structures *

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