ZipRecruiter

Log In

1

Customer Service Process Analyst Jobs in Portland, OR

Nike

Lead Process Analyst

Beaverton, OR · On-site

Lead Process Analyst - NIKE, Inc. - Beaverton, OR. Extract meaning from data using specialized ... or services; develop and manage operational initiatives to deliver tactical results; provide ...

DXP

Customer Service Representative

Tualatin, OR

$18 - $24/hr

Processing customer phone orders * Checking availability of stock and shipping dates * Quoting ... Prior inside sales/customer service experience * Data entry skills, organization, multi-tasking and ...

DXP

Customer Service Representative

Tualatin, OR

$18 - $24/hr

Processing customer phone orders * Checking availability of stock and shipping dates * Quoting ... Prior inside sales/customer service experience * Data entry skills, organization, multi-tasking and ...

Peninsula Truck Lines

Customer Service Specialist

Portland, OR · On-site

$18 - $23.75/hr

Identify areas for improvement in customer service processes and suggest enhancements. * Participate in training sessions and team meetings to stay updated on company policies and procedures. * Build ...

JBC Limited LLC

Service Dispatcher/CSR

Portland, OR · On-site

$17.50 - $22/hr

Manage customer requests for service calls and service related issues. Work with Service ... Contractor Business Process 6) Construct technician routes that address customer requests ...

Made In Oregon

Customer Service Rep

Portland, OR · On-site

$20/hr

Process orders, returns, and exchanges accurately while maintaining detailed records of customer ... service processes and product availability. Skills: The required skills such as effective ...

DXP

Customer Service Representative - Trainee

Tualatin, OR

$16.75 - $22.75/hr

Processing customer phone orders * Checking availability of stock and shipping dates * Quoting ... Prior inside sales/customer service experience * Data entry skills, organization, multi-tasking and ...

DXP

Customer Service Representative - Trainee

Tualatin, OR

$16.75 - $22.75/hr

Processing customer phone orders * Checking availability of stock and shipping dates * Quoting ... Prior inside sales/customer service experience * Data entry skills, organization, multi-tasking and ...

next page

Showing results 1-20

All JobsCustomer Service Process Analyst JobsCustomer Service Process Analyst Jobs in Portland, OR

Customer Service Process Analyst information

See Portland, OR salary details

$15

$31

$51

How much do customer service process analyst jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for customer service process analyst in Portland, OR is $31.49, according to ZipRecruiter salary data. Most workers in this role earn between $22.16 and $37.74 per hour, depending on experience, location, and employer.

What is a customer service process analyst?

A Customer Service Process Analyst is a professional who examines and improves the processes and workflows within a customer service department. Their main goal is to enhance efficiency, customer satisfaction, and overall service quality by analyzing data, identifying bottlenecks, and recommending process improvements. They often collaborate with various teams to implement changes and monitor the results to ensure continuous improvement. This role requires strong analytical skills, attention to detail, and a deep understanding of customer service operations.

What are the key skills and qualifications needed to thrive as a customer service process analyst?

To thrive as a Customer Service Process Analyst, you need strong analytical skills, process improvement knowledge, and experience with customer service operations, typically supported by a bachelor’s degree in business or a related field. Familiarity with CRM software, data analysis tools like Excel or Tableau, and process mapping techniques such as Six Sigma or Lean certifications is highly valued. Excellent problem-solving abilities, communication, and stakeholder management skills help you collaborate and drive change effectively. These skills are critical for identifying inefficiencies, enhancing customer satisfaction, and ensuring continuous process improvement within service teams.

How does a customer service process analyst typically collaborate with other departments to improve customer experience?

A Customer Service Process Analyst frequently works cross-functionally with teams such as IT, operations, and product development to analyze and enhance customer service processes. This collaboration often involves gathering feedback, mapping workflows, and identifying inefficiencies or pain points that impact the customer journey. By facilitating workshops, presenting data-driven insights, and recommending process improvements, analysts help ensure that all departments are aligned toward delivering a seamless customer experience. Regular communication and project updates are common, fostering a collaborative environment where continuous improvement is prioritized.
Infographic showing various Customer Service Process Analyst job openings in Portland, OR as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $65,492 per year, or $31.5 per hour.

Lead Process Analyst

Beaverton, OR • On-site

Nike
Retail • 10K+ employees
Learn more about Nikeexternal

Full-time

Re-posted 22 days ago

Key responsibilities

  • Extract meaning from data using specialized computer systems to transform, organize, and model the data.

  • Generate reports, datasets, and information dashboards for end-users using system tools and database queries.

  • Develop and manage operational initiatives to deliver tactical results.

Nike rating

7.7

Company rating: 7.7 out of 10

Based on 276 frontline employees who took The Breakroom Quiz

6th of 105 rated fashion retailers

Job description

Lead Process Analyst - NIKE, Inc. - Beaverton, OR. Extract meaning from data using specialized computer systems to transform, organize, and model the data to draw conclusions and identify patterns; generate reports and regular datasets or report information for end-users using system tools and database or data warehouse queries and scripts; integrate data from multiple sources to produce requested or required data elements; program and maintains report forms and formats, information dashboards, data generators, and other end-user information portals or resources; work with non-routine information and develops recommendations for ideas or services; develop and manage operational initiatives to deliver tactical results; provide direction and mentorship to teammates and communicate clearly to a broad audience; solve problems using limited information and implements solutions with the ability to foresee most future implications; take initiative to improve upon existing processes; advise others on complex matters using skills to understand complex work, such as in-depth knowledge or conceptual thinking; responsible for using predictive and prescriptive analytics to forecast consumer demand; develop new algorithms and improve existing approaches based on statistical Veconometric methods, machine learning techniques and solutions to forecast consumer demand and determine efficient level of investment in various stages of the supply chain; assess business requirements and constraints to make tradeoff recommendations between speed and accuracy of alternative solution approaches; identify and apply appropriate methods to acquire, explore, cleanse, and fuse data from different sources; facilitate the planning, scheduling and value measurement of the work to meet timeline targets and success criteria; support the adoption of analytic products through effective storytelling and collaboration with key partners; and share knowledge with others on the team; and continue to adapt or develop new methods and learn new software packages as available in the literature and recent publications. Telecommuting is available from anywhere in the U.S., except from AK, AL, AR, DE, HI, IA, ID, IN, KS, KY, LA, MT, ND, NE, NH, NM, NV, OH, OK, RI, SD, VT, WV, and WY.
Employer will accept a Bachelor's degree in Computer Science, Supply Chain Management, Computer Engineering and five (5) years of progressive post-baccalaureate experience in the job offered or in an analysis-related occupation. Experience must include:
Position requires:
• SAP
• Manhattan WMS
• JIRA
• Splunk
• Agile methodologies
• Microfocus ALM
• Cognos
• SAP Cloud Integration
Apply at www.Nike.com/Careers (Job # R-88191 )
#LI-DNI
We offer a number of accommodations to complete our interview process including screen readers, sign language interpreters, accessible and single location for in-person interviews, closed captioning, and other reasonable modifications as needed. If you discover, as you navigate our application process, that you need assistance or an accommodation due to a disability, please complete the Candidate Accommodation Request Form.

What Nike employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply