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Customer Service Process Analyst Jobs in Portland, OR

Reser's

Director, Customer Service

Beaverton, OR · On-site

The Director focuses on operational execution, process improvement, system utilization, workflow ... analyze service trends, exception patterns, workflow gaps, and performance data to identify ...

Made In Oregon

Customer Service Rep - PT

Portland, OR · On-site

$20/hr

Process orders, returns, and exchanges accurately while maintaining detailed records of customer ... service processes and product availability. Skills: The required skills such as effective ...

ConMet

Director, Customer Service

Vancouver, WA · On-site

$148K - $255K/yr

Strong knowledge of warranty processes, customer service systems, customer escalation management, root-cause analysis, and corrective action. * Experience in manufacturing, automotive, commercial ...

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All JobsCustomer Service Process Analyst JobsCustomer Service Process Analyst Jobs in Portland, OR

Customer Service Process Analyst information

See Portland, OR salary details

$15

$31

$51

How much do customer service process analyst jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for customer service process analyst in Portland, OR is $31.49, according to ZipRecruiter salary data. Most workers in this role earn between $22.16 and $37.74 per hour, depending on experience, location, and employer.

What is a customer service process analyst?

A Customer Service Process Analyst is a professional who examines and improves the processes and workflows within a customer service department. Their main goal is to enhance efficiency, customer satisfaction, and overall service quality by analyzing data, identifying bottlenecks, and recommending process improvements. They often collaborate with various teams to implement changes and monitor the results to ensure continuous improvement. This role requires strong analytical skills, attention to detail, and a deep understanding of customer service operations.

What are the key skills and qualifications needed to thrive as a customer service process analyst?

To thrive as a Customer Service Process Analyst, you need strong analytical skills, process improvement knowledge, and experience with customer service operations, typically supported by a bachelor’s degree in business or a related field. Familiarity with CRM software, data analysis tools like Excel or Tableau, and process mapping techniques such as Six Sigma or Lean certifications is highly valued. Excellent problem-solving abilities, communication, and stakeholder management skills help you collaborate and drive change effectively. These skills are critical for identifying inefficiencies, enhancing customer satisfaction, and ensuring continuous process improvement within service teams.

How does a customer service process analyst typically collaborate with other departments to improve customer experience?

A Customer Service Process Analyst frequently works cross-functionally with teams such as IT, operations, and product development to analyze and enhance customer service processes. This collaboration often involves gathering feedback, mapping workflows, and identifying inefficiencies or pain points that impact the customer journey. By facilitating workshops, presenting data-driven insights, and recommending process improvements, analysts help ensure that all departments are aligned toward delivering a seamless customer experience. Regular communication and project updates are common, fostering a collaborative environment where continuous improvement is prioritized.
Infographic showing various Customer Service Process Analyst job openings in Portland, OR as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $65,492 per year, or $31.5 per hour.

P/T Automotive Customer Service Advisor - 790

Vancouver, WA • On-site

Premium Velocity Auto LLC
1 - 5K employees
Learn more about Premium Velocity Auto LLCexternal

Other

Medical, Dental, Vision, Life

Re-posted 19 days ago

Job description

Premium Velocity Auto PVA / Jiffy Lube Hiring

We are seeking dependable, growth-minded Customer Service Advisor with strong communication and customer service skills. Ideal candidates can build rapport, explain products confidently, and excel in fast-paced, team-oriented environments. Customer service or sales experience is preferred, while automotive experience is not required. A valid driver's license is strongly preferred but not required.

Job Summary

The Customer Service Advisor supports customers through their entire visit—building trust, guiding service decisions, and performing basic automotive maintenance as a trained Lube Technician.

Job Description
  • Greet customers, review service needs, and escort them from their vehicles
  • Explain promotions and available services
  • Provide unbiased recommendations based on manufacturer guidelines and technician findings
  • Communicate updates throughout the service process
  • Perform preventative maintenance (oil changes, fluid top-offs, inspections, and replacements of basic components)
  • Ensure quality work, review completed services with customers, and encourage return visits
  • Perform other duties as assigned
Requirements
  • Valid U.S. driver's license and authorization to work in the U.S. (no sponsorship)
  • Ability to stand for long periods; lift 50+ lbs.; bend, reach, crawl, and climb stairs
  • Comfortable working in enclosed or semi-outdoor environments
  • Proven face-to-face customer service or sales experience
Qualifications
  • Excellent customer service and communication skills
  • Strong listening and reasoning abilities
  • Confident in overcoming objections
  • Positive and energetic attitude
  • Ability to succeed in a fast-paced, team-oriented environment
  • Commitment to safety procedures
  • Willingness to train and grow
  • Ability to multitask effectively
Benefits
  • Employer/employee-funded medical, vision, and dental plans, prescription coverage, and telemedicine*
  • Employer-funded basic life & AD&D*
  • Bonus structure for JLU training completion
  • Employee discounts on parts and services
  • Optional life, accident, disability, and critical illness plans*
  • FSA and Dependent Care FSA*
  • Employee assistance programs, will preparation, travel assistance

*Full-time employees

Equal Opportunity Employer

Jiffy Lube - Premium Velocity Auto provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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