Customer Service Process Analyst Jobs (NOW HIRING)

Process Analyst

Job Level: W2T Consultant

Job Location: Hybrid- Onsite- Local Candidates

Travel Expectations: None

Job Classification: Temporary (W2T) Contractor (1099)

Join Centric Consulting - A Culture You'll Love

At Centric Consulting, we've cultivated a unique approach to business. Our business is built on three fundamental principles: Enjoy the people you work with, have fun, and do great work. These principles define our consulting model and have crafted one of the most vibrant cultures in the consulting industry - celebrating individuals, collaboration, and lifelong friendships.

Pipeline Opportunity - Future Consulting Engagements
This position is part of a pipeline requisition created to identify and engage qualified consultants for anticipated, upcoming client work. While there is not an immediate assignment available, we are actively building a pool of talent for future Mid-Level Project Managers to Operations needs. Candidates selected through this process may be contacted as opportunities become available.

In this role, you will:

• Analyze and document current-state business processes, workflows, and operating procedures.
• Identify process inefficiencies, bottlenecks, and opportunities for improvement.
• Facilitate process discovery workshops and stakeholder interviews.
• Develop future-state process designs, process maps, and business requirements.
• Collaborate with business and technology teams to implement process improvements.
• Establish KPIs, metrics, and reporting to measure process effectiveness.
• Conduct root cause analysis and recommend solutions to improve productivity and quality.
• Support change management and user adoption activities for new processes.
• Ensure process documentation is maintained and aligned with governance standards.

• Participate in Agile project teams and support continuous improvement initiatives.
  

Who You Are:

• 3-7 years of experience in Process Analysis, Business Analysis, Continuous Improvement, or related roles.
• Strong experience with process mapping tools (Visio, Lucidchart, Signavio, or similar).
• Experience gathering and documenting business requirements.
• Knowledge of Lean, Six Sigma, Business Process Management (BPM), or Operational Excellence methodologies.
• Strong analytical, problem-solving, and communication skills.
• Ability to influence stakeholders across multiple business functions.
• Bachelor's degree required.
• Experience supporting enterprise transformation, ERP, HRIS, ServiceNow, or digital transformation initiatives.
• Agile/Scrum experience.
• Lean Six Sigma Green Belt or related certification.

• Consulting or process improvement experience.
  

Total Rewards:

We proudly offer competitive compensation, and a comprehensive and well-rounded benefits package for full-time employees that have been designed to nourish your well-being. Benefits offered include health, dental & vision coverage, 401(k) with company match, life insurance, self-managed PTO, paid holidays, parental leave, and other unique incentives that celebrate your accomplishments. We also offer access to many voluntary benefits such as Flexible Spending Accounts, Critical Illness, Hospital Indemnity, Legal Services, as well as discounts on home, auto and pet insurance

• Remote and Hybrid Work
• Time Off When You Need It
• Benefits That Flex
• Professional Development

While benefits eligibility may vary for roles that are non full-time, we provide unique opportunities for growth, skill development, and more. Regardless of your role, you'll be part of a collaborative environment where every team member contributes to our shared success.

Who We Are:

Founded in 1999 with a remote workforce, we combine the benefits of experience, flexibility, and cost efficiency to create tailored solutions centered on what's best for businesses. Now numbering more than 1,400 employees in the U.S. and India, we're committed to solving clients' toughest problems and delivering on our mission of providing unmatched experiences.

Our purpose at Centric Consulting is to bringunmatched experiencesto clients and employees. These aren't just words we use - it's how we became a company and who we are today. Providing an unmatched experience means we approach each other as human beings and lead with empathy and humility. It means we work diligently to ensure we are a place where everyone can create a sense of belonging and feel respected for who they are.

What Makes Centric a Great Place to Work?

We know that creating and sustaining an authentically welcoming culture requires that we all play a part inpromotingdiversity, equity, and inclusion, from our business practice to how we show up for employees and communities. This is how we bringour mission and core valuesto life, working together to provide the highestqualityservices to our clients while allowing our employees to reach their full potential. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans' status, or any other characteristic protected by federal, state, or local laws.

Reasonable accommodations are available for candidates during all aspects of the selection process. Please advise the talent acquisition team if you require accommodations during the application or interview process.