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Cornerstone Defense LLC

Business Process Analyst

Chantilly, VA · On-site

$62K - $84K/yr

Our support to our mission customers includes cyber network operations, exploitation and defense ... Business Process Analyst FSP is a requirement ----- Seeking a Business Process Analyst responsible ...

Ameriinfo Vets

Business Process Analyst (BPA)

Oklahoma City, OK · On-site

$56K - $76K/yr

Oklahoma City, OK Hybrid (3 4 days onsite) Duration: 12 Months Interview: 1 Round In-Person (up to 60 minutes) Description The Business Process Analyst (BPA) supports OSDH s Transformation Management ...

New

Jefferson Capital Systems

Process Analyst

Sartell, MN · On-site

$45K - $65K/yr

Pinpoint and analyze relevant data to support business initiatives (e.g. profitability, performance and variance analysis). * Develop and optimize queries to support various production processes ...

WiredPeople, Inc.

Business Process Analyst

Oklahoma City, OK · On-site

$56K - $76K/yr

This Business Process Analyst (BPA) is a member of an interdisciplinary team supporting the Oklahoma State Department of Health (OSDH) Transformation Management Office (TMO) in analyzing, documenting ...

Innovar

Sr. Process Analyst - Consultant The Sr. Process Analyst is responsible for leading or being part ... customer solutions Resolve or facilitate resolution of inter-application, inter-business group ...

Boeing

Methods Process Analyst

Tukwila, WA · On-site

EMIC is a dynamic environment that supports multiple programs across all BDS (P-8 Cabinets, Wing ... Liaise with internal customers and program management to ensure alignment. This position is ...

ABB

Customer Support Analyst

New Berlin, WI · Hybrid

Process Improvement & Automation - Identify, develop, and implement process improvements within the ... Customer Facing Tool Support - Provide customer escalation support for E-commerce tools and other ...

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As of Sep 10, 2026, the average hourly pay for customer support process analyst in the United States is $27.92, according to ZipRecruiter salary data. Most workers in this role earn between $20.43 and $39.66 per hour, depending on experience, location, and employer.

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Infographic showing various Customer Support Process Analyst job openings in the United States as of June 2026, with employment types broken down into 7% As Needed, 20% Full Time, 60% Part Time, and 13% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $58,075 per year, or $27.9 per hour.

Business Process Analyst

Chantilly, VA • On-site

Cornerstone Defense LLC
Library and Information Services • 51 - 200 employees
Learn more about Cornerstone Defense LLCexternal

$62K - $84K/yr

Other

Posted 6 days ago

Job description

Title: Business Process Analyst
Location: Chantilly,Virginia

*Clearance: *Active TS/SCI w/ Polygraph needed to apply *

Company Overview:

Cornerstone Defense, in partnership with our military, intelligence, and civil government customers, supports U.S. operations worldwide through the use of many different types of intelligence, satellite, and cyber technologies. Cornerstone’s Intelligence Sector provides solutions to the United States Government for information collection, operations, exploitation and dissemination, and research activities. Our Team specializes in software development, cloud architecture, systems and network engineering, systems integration, agile management, as well as targeting operations and intelligence analysis. Our support to our mission customers includes cyber network operations, exploitation and defense, signals intelligence, human intelligence, and critical missions and networks.

Business Process Analyst

FSP is a requirement

------

Seeking a Business Process Analyst responsible for creating, documenting, maintaining, developing, and enhancingclient-specific business processes and rules databases, also known as the Knowledgebase (KB). This position provides documentation, analysis, and configuration services to reflect updates for regulatory and acquisition policy, customer-specific business processes, and other enhancements to Clent’s solutions.

As a member of an integrated team, the Business Process Analyst also participates in the operation of Client’s Level 1 Help Desk. Overall, this position is responsible for proactively and collaboratively working withproject managers, teams, and other organizational groups in a tactical capacity, evaluating internal and external client requirements, and implementing practical solutions promptly.

Job Duties:
  • Develop and maintain a fundamental understanding of Federal Acquisition Regulation (FAR), policies, and practices. Maintain currency with FAR policies and practices by attending continuing education courses, participating in research assignments, and self-initiated exploration of related publications
  • Develop the skills required to maintain, enhance, and test client agency KBs by gaining a complete understanding of team procedures and toolsets, and through the successful completion of staff training exercises and individual KB assignments (tasks)
  • Perform Knowledgebase configurations, logic, implementation, and business process verification/testing
  • Analyze Regulatory changes and determine their impact on clientproducts
  • Analyze business and user needs, document user requirements, and translate into accurate specifications
  • Achieve proficiency in all major clientproducts, including the AAMS software suite, through internal staffing training, self-guided tutorials, and daily exposure to individual product feature sets
  • Obtain competency in Level I customer support functions and internal helpdesk procedures through call monitoring and participate in helpdesk activities/functions
  • All other duties as assigned
Required Skills:
  • 2+ years prior work experience
  • Ability to work in a team-oriented environment for a matrixed organization
  • Functional knowledge of productivity tools such as Microsoft Office (Word, Excel, Outlook)
  • Excellent verbal and written communication skills
  • Ability to collaborate with internal and external customers
  • Demonstrated analytical capabilities
Desired Skills:
  • Knowledge of the Federal Acquisition lifecycle or commercial contracting
  • Knowledge of Federal financial systems or commercial accounting
  • Experience with Federal government contracting and/or program office organizations
  • Experience with logic structures
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