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Customer Support Process Analyst Jobs (NOW HIRING)

Motion

$45K - $60K/yr

SUMMARY: Under limited supervision, the Business Process Analyst supports enterprise system ... Since 1928, GPC has set the standards for performance and value for our customers and our ...

NetApp

Business Process Analyst

Morrisville, NC

$100K - $149K/yr

Have a solid understanding of the business process that supports Quoting, PO and Order Management ... Experienced in analyzing and supporting new requirements on Quote to Invoice process flow. * Strong ...

Covista

Business Process Analyst

Lisle, IL · Hybrid

Our faculty and colleagues don't just support healthcare education--they shape it. This isn't ... Opportunity at a Glance The Business Process Analyst will work closely with Project Managers ...

David Weekley Homes

Business Process Analyst

Houston, TX

$58K - $78K/yr

Ensure business systems support the needs of the business and the Team The Position-- You will be ... Previous experience in business process analysis or process improvement (Lean Six Sigma or similar ...

Altorel LLC

Business Process Analyst

Boston, MA · On-site

$66K - $89K/yr

We collaborate with customers to consistently and cost-effectively plan, execute and deliver high ... Boston, MA looking for an Analyst from health Insurance Claims Processing background. The role is ...

Apex Informatics

Customer Support Analyst,

Bartow, FL · On-site

OR 1 year of experience providing customer service and technical support with Microsoft Office 365 and Windows 10 or above operating systems. OR Technical certifications from workstation training ...

ABB

Business Process Analyst

TX · Remote

$68K - $109K/yr

You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us ... Experience with SAP Sales and Distribution, MM and Customer Service Modules * Experience with MS ...

BofA Securities

Risk Process Analyst

Fort Worth, TX · On-site

$65K - $87K/yr

Join us! This job is responsible for supporting the development, execution, and continuous ... This position provides opportunities to build expertise in risk management, process analysis ...

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As of Sep 11, 2026, the average hourly pay for customer support process analyst in the United States is $27.92, according to ZipRecruiter salary data. Most workers in this role earn between $20.43 and $39.66 per hour, depending on experience, location, and employer.

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Infographic showing various Customer Support Process Analyst job openings in the United States as of June 2026, with employment types broken down into 7% As Needed, 20% Full Time, 60% Part Time, and 13% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $58,075 per year, or $27.9 per hour.

Business Process Analyst

On-site

Motion
See more jobs at Motionexternal

$45K - $60K/yr

Other

Medical, Retirement, PTO

Posted 6 days ago

Job description

SUMMARY:

Under limited supervision, the Business Process Analyst supports enterprise system conversions, acquisitions, and operational initiatives by translating technical and data changes into clear business impacts, effective communications, and role-based training. This role focuses on execution, field readiness, and adoption support.

JOB DUTIES
  • Analyzes operational, process, and role impacts from system and data conversions.
  • Documents current and future state workflows.
  • Identifies adoption risks and mitigation actions.
  • Develops role-based communications and Go-Live messaging.
  • Creates training materials, job aids, and quick reference guides.
  • Delivers training for pilots, phased rollouts, and conversions.
  • Tracks training completion and readiness metrics.
  • Supports UAT, pilots, hyper care, stabilization.
  • Acts as first-line change support during Go-Live.
  • Captures field feedback and elevate risks Performs other duties as assigned.
EDUCATION & EXPERIENCE

Typically requires a bachelor's degree in Operations Management, Information Systems, Communications, or related field and five (5) or more years of experience or an equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES

Strong analytical and documentation skills. Ability to work with field operations and cross-functional teams. Ability to express value for the opinions of others and encourage collaboration. Proficient in Microsoft Office. Excellent written and verbal communication skills. Ability to translate technical concepts into business language.

LICENSES & CERTIFICATIONS

Certification in Change Management (Prosci, ACMP, or equivalent) preferred.

SUPERVISORY RESPONSIBILITY

No Supervisory Responsibility

BUDGET RESPONSIBILITY

No

COMPANY INFORMATION

Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.

DISCLAIMER

This job description illustrates the general nature and level of work performed by employees within this job classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and skills required. Management retains the right to add or modify duties at any time.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic.

GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

Since 1928, GPC has set the standards for performance and value for our customers and our stakeholders.

Today, we’re proud to say we’re the largest global auto parts network and a leading industrial parts distributor, one that offers rewarding careers that combine small company feel with a global scale.

Our strengths are in the relationships we build and the value we deliver by merging local expertise with a global force.

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