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Customer Support Process Analyst Jobs (NOW HIRING)

Red Gate Group

Business Process Analyst

Springfield, VA · On-site

$63K - $85K/yr

This role supports the objectives of the FM Business Solutions Office (FMZ) by improving how ... Key Responsibilities Financial Process Analysis & Improvement * Analyze financial business ...

City of Cleveland

Business Process Analyst

Cleveland, OH · On-site

$75K - $85K/yr

Description Business Process Analyst Position Overview The Department of Public Works is seeking a ... ERP, CRM, or similar operational or enterprise information systems. Experience supporting ...

Amivero

$45K - $60K/yr

As a member of the Amivero team you will use your empathy for a customer's situation, your passion ... This role leads and supports business process improvement, reengineering, modernization, and ...

Marsh McLennan

Senior Process Analyst

Boston, MA · Hybrid

$74K - $139K/yr

The Senior Process Analyst is a subject matter expert who consults, educates, and facilitates improvements across business unit efficiencies, customer experience, and workflow design. You will ...

Phase2 Technology

Ops Process Analyst

Fort Worth, TX · On-site

$60 - $80/hr

... flexible to support business and technology requirements. Assists in the development and ... Customer Service SKILLS & CERTIFICATIONS * Excellent analytical and problem solving skills.

Truist

Process Analyst II

Atlanta, GA · On-site +1

$74K - $134K/yr

Gather process requirements and provide operational/analytical support for Process Engineers. May identify or assist in identifying gaps and efficiency opportunities and may make recommendations ...

BryceTech

Business Process Analyst

Arlington, VA · On-site

$70K - $94K/yr

BryceTech is seeking a Business Process Analyst to support National Guard Bureau executive workflow ... operations and organizational process improvement initiatives. This position will help streamline ...

Bank of America

Risk Process Analyst

Plano, TX · On-site

$65K - $87K/yr

Bank of America is committed to an in-office culture that supports collaboration, engagement, and ... Customer, and Client Focus, Communicate Effectively (Written and Verbal), and Control Rigor and ...

Truist

Process Analyst II

Raleigh, NC · On-site +1

$74K - $134K/yr

Gather process requirements and provide operational/analytical support for Process Engineers. May identify or assist in identifying gaps and efficiency opportunities and may make recommendations ...

HII's Mission Technologies division

$90K - $113K/yr

Customer First - Focus on the mission and those we serve. * Shape the Future - Bring ideas ... Analyst to support an upcoming, highimpact mission at Fort Meade. The Readiness Analyst is ...

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Customer Support Process Analyst information

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How much do customer support process analyst jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for customer support process analyst in the United States is $27.92, according to ZipRecruiter salary data. Most workers in this role earn between $20.43 and $39.66 per hour, depending on experience, location, and employer.

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Infographic showing various Customer Support Process Analyst job openings in the United States as of June 2026, with employment types broken down into 7% As Needed, 20% Full Time, 60% Part Time, and 13% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $58,075 per year, or $27.9 per hour.

Business Process Analyst

Springfield, VA • On-site

Red Gate Group
Guided Missile and Space Vehicle Manufacturing • 51 - 200 employees
Learn more about Red Gate Groupexternal

$63K - $85K/yr

Full-time

Re-posted 10 days ago

Key responsibilities

  • Analyze, redesign, and document financial business processes to improve efficiency, accuracy, and decision-making.

  • Develop and validate financial requirements and support system enhancements related to financial workflows.

  • Develop and maintain documentation such as process maps, SOPs, and user guides, and support stakeholders with new or revised workflows.

Job description

Description
The Red Gate Group is seeking a Business Process Analyst to support the National Geospatial-Intelligence Agency (NGA). This role supports the objectives of the FM Business Solutions Office (FMZ) by improving how financial data is processed, analyzed, managed, and leveraged across the NGA enterprise.
As part of a high-impact team supporting the Financial Management Directorate, you will analyze, redesign, and document financial business processes to increase efficiency, accuracy, and decision-making effectiveness. You will work closely with government stakeholders, system owners, and senior leaders to ensure financial workflows align with mission requirements and Momentum-based financial systems.
Key Responsibilities
Financial Process Analysis & Improvement
  • Analyze financial business processes and workflows to improve effectiveness, efficiency, quality, and reliability.
  • Identify opportunities to automate, streamline, standardize, or eliminate processes to reduce cost, error, and cycle time.
  • Assess current financial workflows and recommend improvements aligned with Momentum-based financial systems.
  • Develop and validate financial requirements in support of system enhancements and process improvements.

Business Case Development & Requirements
  • Recommend, plan, and develop business cases to support proposed process and workflow improvements.
  • Perform business process modeling to clearly document current ("as-is") and future ("to-be") workflows.
  • Define and develop technical requirements and qualifications for implementing improved business processes.
  • Identify, assess, and mitigate business process risks through the application of internal controls.

Documentation, Communication & Stakeholder Support
  • Develop and maintain a digital financial business process library, including process maps, SOPs, user guides, and desk procedures.
  • Educate and support business process owners on new or revised workflows and procedures.
  • Communicate directly with government executives and senior leaders to present findings, recommendations, and implementation plans.
  • Support government representatives at meetings and assist with financial management operations.
  • Monitor and coordinate program resource allocations as part of FMZ support activities.

Systems & Financial Operations Support
  • Support the GEO-F and ORBIT financial systems, including future enhancements.
  • Apply understanding of the Planning, Programming, Budgeting, and Execution (PPBE) cycle to inform process design and financial analysis.

Qualifications
Required Qualifications
  • Active TS/SCI (CI Poly Preferred)
  • Bachelor's degree or higher in an IT or business-related field such as Business, Management, Leadership, MIS, or Computer Science.
  • Minimum of four (4) years of experience analyzing and improving financial business processes and workflows, with demonstrated success in improving efficiency, quality, accuracy, and cost effectiveness.
  • In addition, at least two (2) years of specialized experience including:
    • One (1) year of experience in process and/or systems development, process mapping, or process reengineering, with strong written and verbal communication skills.
    • One (1) year of experience with process documentation, process management, and systems configuration management and testing in a Momentum-based financial application.

Desired Qualifications
  • Three (3) or more years of experience working with the Momentum Financials system.
  • At least one (1) year of experience using IBM TM-1 and COGNOS.
  • Certified Business Process Analyst (CBAP) or other relevant business process or analysis certification.

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