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Customer Service Process Analyst Jobs in Nebraska

Brookfield

Analyst, Business Process Outsourcing

Omaha, NE · On-site

$58K - $78K/yr

Company Shared Services Argo and Farm Family are specialty property and casualty insurance brands ... Work directly with internal business customers to build, review and update such materials as ...

Farm Family

Analyst, Business Process Outsourcing

Omaha, NE · On-site

$58K - $78K/yr

Company Shared Services Argo and Farm Family are specialty property and casualty insurance brands ... Work directly with internal business customers to build, review and update such materials as ...

DXP

Customer Service Representative

Lincoln, NE

$14 - $19/hr

Processing customer phone orders * Checking availability of stock and shipping dates * Quoting ... Prior inside sales/customer service experience * Data entry skills, organization, multi-tasking and ...

DXP

Customer Service Representative

Lincoln, NE

$14 - $19/hr

Processing customer phone orders * Checking availability of stock and shipping dates * Quoting ... Prior inside sales/customer service experience * Data entry skills, organization, multi-tasking and ...

Quality Glass and Mirror

Customer Service Associate

Omaha, NE · On-site

$13.75 - $19.25/hr

As a member of our operations team at Quality Glass, you will be directly engaged in customer service, processing orders, supporting purchasing and invoicing, and supporting our production teams.

Borsheims

Customer Service Representative - Full Time

Omaha, NE · On-site

$14.50 - $19.50/hr

Process customer jewelry services including repairs, cleanings, appraisals, and engravings * Communicate service details, pricing, and timelines to customers * Enter service jobs, sales transactions ...

Hy-Vee Food Stores

Customer Service

Fremont, NE · On-site

$15.25 - $21/hr

Customer Service Department: General FLSA: Hourly Revision Date: 07/2026 About Hy-Vee At Hy-Vee, we ... Process Western Union orders and send faxes for customers * Sell money orders and cash payroll ...

Dee Jay's QSR Inc - KFC

Customer Service

Lincoln, NE · On-site

$14 - $19/hr

Interaction with customers: receiving orders, processing sales and monies and managing customer issues. * Preparation of products. * Maintaining quality of product. * Monitoring all service equipment.

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Customer Service Process Analyst information

What is a customer service process analyst?

A Customer Service Process Analyst is a professional who examines and improves the processes and workflows within a customer service department. Their main goal is to enhance efficiency, customer satisfaction, and overall service quality by analyzing data, identifying bottlenecks, and recommending process improvements. They often collaborate with various teams to implement changes and monitor the results to ensure continuous improvement. This role requires strong analytical skills, attention to detail, and a deep understanding of customer service operations.

What are the key skills and qualifications needed to thrive as a customer service process analyst?

To thrive as a Customer Service Process Analyst, you need strong analytical skills, process improvement knowledge, and experience with customer service operations, typically supported by a bachelor’s degree in business or a related field. Familiarity with CRM software, data analysis tools like Excel or Tableau, and process mapping techniques such as Six Sigma or Lean certifications is highly valued. Excellent problem-solving abilities, communication, and stakeholder management skills help you collaborate and drive change effectively. These skills are critical for identifying inefficiencies, enhancing customer satisfaction, and ensuring continuous process improvement within service teams.

How does a customer service process analyst typically collaborate with other departments to improve customer experience?

A Customer Service Process Analyst frequently works cross-functionally with teams such as IT, operations, and product development to analyze and enhance customer service processes. This collaboration often involves gathering feedback, mapping workflows, and identifying inefficiencies or pain points that impact the customer journey. By facilitating workshops, presenting data-driven insights, and recommending process improvements, analysts help ensure that all departments are aligned toward delivering a seamless customer experience. Regular communication and project updates are common, fostering a collaborative environment where continuous improvement is prioritized.

What cities in Nebraska are hiring for Customer Service Process Analyst jobs?

Cities in Nebraska with the most Customer Service Process Analyst job openings:

Infographic showing various Customer Service Process Analyst job openings in Nebraska as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Analyst, Business Process Outsourcing

Omaha, NE • On-site

Shared-Services
See more jobs at Shared-Servicesexternal

$58K - $78K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 8 days ago

Key responsibilities

  • Partner with business units to set and manage service level goals for outsourced and automated activities.

  • Create process maps, procedure manuals, and conduct training with outsourcing partners, and transition new tasks to them.

  • Monitor and evaluate performance using data, perform root cause analysis on quality issues, and communicate with stakeholders to drive process efficiency.

Job description

CompanyShared ServicesArgo and Farm Family are specialty property and casualty insurance brands whose underwriting companies are wholly-owned subsidiaries of Clearbrook Holdings Inc. Argo and Farm Family partner with agents and brokers to provide insurance solutions that enable businesses to manage risks with confidence.Job DescriptionDUTIES AND RESPONSIBILITIES:Create value and capacity across multiple Argo business units through the leveraging of outsourcing, process optimization, and automation.Utilize data and business input to identify opportunities for process efficiency and standardization across Argo Business Units.Pull from available data points to clearly evaluate performance, identify problem areas, and inform business decisions. Utilize this data in regular communication with the business and outsourcing partners.Partner with Argo Business Units to set Service Level goals and defined desired outcomes for outsourced and/or automated activities and actively manage our partner(s) to meet and exceed them.Prepare process maps, procedure manuals and conduct training with outsourcing partner. Work directly with internal business customers to build, review and update such materials as required.Transition new tasks and work types to our outsourcing partners using project management techniques to ensure new task are implemented on time and to requirements.Effectively communicate across multiple levels of Argo management, vendor contacts, and all key stakeholders within relevant support areas to influence and drive efficiency, performance and process excellence.Act as a primary point of contact with business users for changes, issues, and communication regarding outsourced and automation performance.Serve as subject matter expert on the fulfilment of various tasks in support of our business partners.Ensure that Quality Controls are in place. Perform root cause analysis where quality issues occur.Provide appropriate channels for exception routing, query resolution, and business feedback.Other duties as assigned.QUALIFICATIONS2-3 Years of Experience in Underwriting, Claims, or Financial Operations1-2 Years of Experience performing business analysis, with a high level of competency utilizing analytical tools to create dashboards and reports providing operational insightsExperience in managing a vendor and/or the setting and maintaining of operational Service LevelsExposure to Project Management spanning multiple stakeholdersBachelor’s degree requiredExcellent written and verbal communication skills, including listening skillsStrong problem solving and analytical skillsStrong organizational skills with the ability to balance and prioritize competing demandsAdvanced working knowledge of MS Office SuiteExperience working with analytical tools and dashboards such as Tableau or Power BI a plusTeam spirit, enthusiasm and ability to cooperate with others to accomplish goalsComfortable working alone and in teamsPLEASE NOTE:Applicants must be legally authorized to work in the United States. At this time, we are not able to sponsor or assume sponsorship of employment visas.If you have a disability under the Americans with Disabilities Act or similar state or local law and you wish to discuss potential reasonable accommodations related to applying for employment with us, please contact our Benefits Department at 210-321-8400.Benefits and CompensationWe offer a competitive compensation package, performance-based incentives, and a comprehensive benefits program—including health, dental, vision, 401(k) with company match, paid time off, and professional development opportunities.Core ValuesAt Clearbrook our Core Values are Integrity, Collaboration, Pursuit of Excellence and Forward Thinking. These values reflect who we are today and who we aspire to be - guiding how we work, how we lead and how we succeed. #J-18808-Ljbffr

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