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Customer Service Process Analyst Jobs in Nebraska

Lincare Holdings

Customer Service Rep

Omaha, NE · On-site

$15.25 - $20.75/hr

Customer Service Representative This employee communicates with customers for the purposes of ... Read and analyze documents such as patient orders * Comprehend pharmacy prescription terminology

Lincare Holdings, Inc.

Customer Service Rep

Omaha, NE · On-site

$15.25 - $20.75/hr

Assesses customer need for additional products/services * Assesses customer compliance with ... Read and analyze documents such as patient orders * Comprehend pharmacy prescription terminology

Domino's Franchise

Customer Service Rep01768

Sidney, NE · On-site

$16.25 - $22.25/hr

Receive and process telephone orders. Clean equipment and facility daily. Training: Orientation and ... analyze and compile data, make judgments and decisions. PHYSICAL DEMANDS: Standing, walking ...

Lincare Holdings

Customer Service Rep

Grand Island, NE · On-site

$13.25 - $18/hr

Customer Service Representative This employee communicates with customers for the purposes of ... Read and analyze documents such as patient orders * Comprehend pharmacy prescription terminology

Wendy's

Customer Service Manager

South Sioux City, NE · On-site

You'll lead the planning process for daily operations to guarantee every shift is set up to deliver ... Running and analyzing Voice of the Customer reports to diagnose Speed and Friendliness ...

Lincare Holdings, Inc.

Customer Service Rep

Grand Island, NE · On-site

$13.25 - $18/hr

Assesses customer need for additional products/services * Assesses customer compliance with ... Read and analyze documents such as patient orders * Comprehend pharmacy prescription terminology

Wendy's

Customer Service Manager

South Sioux City, NE · On-site

You'll lead the planning process for daily operations to guarantee every shift is set up to deliver ... Running and analyzing Voice of the Customer reports to diagnose Speed and Friendliness ...

Lincare

Customer Service Rep

Grand Island, NE · On-site

$13.25 - $18/hr

Assesses customer need for additional products/services * Assesses customer compliance with ... Read and analyze documents such as patient orders * Comprehend pharmacy prescription terminology

Crash Champions

Customer Service Representative

Elkhorn, NE · On-site

$15.25 - $20.75/hr

Review with customers and walk through high-level repair process and next steps: Greet customers by ... Communicate with Service Advisor: Frequently communicate to get updates regarding the status of ...

Cabela's

Seasonal CLUB Customer Service Outfitter

Omaha, NE · On-site

$13.50 - $17.25/hr

The CLUB Outfitter will be the product expert while executing account servicing and other CLUB processes to include acquiring and activating new members, CLUB sales, customer experience, peer ...

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Customer Service Process Analyst information

What is a customer service process analyst?

A Customer Service Process Analyst is a professional who examines and improves the processes and workflows within a customer service department. Their main goal is to enhance efficiency, customer satisfaction, and overall service quality by analyzing data, identifying bottlenecks, and recommending process improvements. They often collaborate with various teams to implement changes and monitor the results to ensure continuous improvement. This role requires strong analytical skills, attention to detail, and a deep understanding of customer service operations.

What are the key skills and qualifications needed to thrive as a customer service process analyst?

To thrive as a Customer Service Process Analyst, you need strong analytical skills, process improvement knowledge, and experience with customer service operations, typically supported by a bachelor’s degree in business or a related field. Familiarity with CRM software, data analysis tools like Excel or Tableau, and process mapping techniques such as Six Sigma or Lean certifications is highly valued. Excellent problem-solving abilities, communication, and stakeholder management skills help you collaborate and drive change effectively. These skills are critical for identifying inefficiencies, enhancing customer satisfaction, and ensuring continuous process improvement within service teams.

How does a customer service process analyst typically collaborate with other departments to improve customer experience?

A Customer Service Process Analyst frequently works cross-functionally with teams such as IT, operations, and product development to analyze and enhance customer service processes. This collaboration often involves gathering feedback, mapping workflows, and identifying inefficiencies or pain points that impact the customer journey. By facilitating workshops, presenting data-driven insights, and recommending process improvements, analysts help ensure that all departments are aligned toward delivering a seamless customer experience. Regular communication and project updates are common, fostering a collaborative environment where continuous improvement is prioritized.

What cities in Nebraska are hiring for Customer Service Process Analyst jobs?

Cities in Nebraska with the most Customer Service Process Analyst job openings:

Infographic showing various Customer Service Process Analyst job openings in Nebraska as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

CLUB Customer Service Outfitter - Part Time

Omaha, NE • On-site

Cabela's
Retail • 10K+ employees
Learn more about Cabela'sexternal

$12 - $14.25/hr

Other

Dental, Vision, Retirement, PTO

Posted 5 days ago

Cabela's rating

5.7

Company rating: 5.7 out of 10

Based on 102 frontline employees who took The Breakroom Quiz

Job description

Club Customer Service Outfitter

The CLUB Customer Service Outfitter provides world class customer service for our guests while presenting customers with the benefits of becoming a CLUB Member. The CLUB Outfitter will be the product expert while executing account servicing and other CLUB processes to include acquiring and activating new members, CLUB sales, customer experience, peer coaching and influencing, and regulatory compliance.

Essential Functions:

  • Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers.
  • Proactively greets customers and presents them with the opportunity to become a Bass Pro Shops & Cabela's CLUB Member or provides current member with a unique and exclusive experience.
  • Executes all Bass Pro Shops & Cabela's CLUB operational and compliance programs.
  • Demonstrates products to customers.
  • Remains knowledgeable of advertised sales.
  • Helps meet metric goals and objectives for self and store.
  • Keeps CLUB inventory accurate and keeping the CLUB Booth clean and organized.
  • Provides full CLUB Member experience including service processes such as processing payments, answering account questions, and processing applications.
  • Provides daily feedback and reports in a timely and accurate manner.
  • Provides peer coaching, recognition, and support as a CLUB advocate and representative.
  • Provides service to all areas of the store based on business need.
  • All Other Duties As Assigned

Experience/Qualifications:

  • Minimum Degree Required: High school diploma or equivalent experience
  • Experience: 0 to 2 Years of Experience

Knowledge, Skills, and Ability:

  • Excellent organization skills and attention to details.
  • Experience in a customer service environment.
  • Excellent verbal and written communication skills.
  • Adaptability to new processes and procedures.
  • Excellent self-motivation and initiative while unsupervised.

Travel Requirements:

  • N/A

Physical Requirements:

  • Stand and/or walk during shift to assist customers on the sales floor, etc.
  • Hear well enough to constantly communicate with others to exchange information
  • Constantly repeat motions that may include the wrists, hands and/or fingers
  • Constantly assess the accuracy, neatness and thoroughness of work assigned
  • Light work that includes lifting and moving objects up to 20 pounds constantly
  • Occasionally ascend or descend ladders, stairs, step stools, etc
  • Occasionally work in noisy environments

Independent Judgement:

  • Performs tasks and duties under general supervision, using established procedures and innovation. Chooses from limited alternatives to resolve problems. Occasional independent judgment is required to complete work assignments. Often makes recommendations to work procedures, policies, and practices.

Part Time Benefits Summary: Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!

  • Dental
  • Vision
  • Voluntary benefits
  • 401k Retirement Savings
  • Paid holidays
  • Paid vacation
  • Bass Pro Cares Fund
  • And more!

Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.

Reasonable Accommodations

Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at hrcompliance@basspro.com.

What Cabela's employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Cabela's

Sourced by ZipRecruiter

Welcome to North America's premier outdoor and conservative company. As an avid young angler, Johnny Morris founded Bass Pro Shops in 1972 on 8 square feet of space in the back of his father's liquor store in Springfield, Missouri. Today, he has earned a reputation as, "the Walt Disney of the Outdoors" as a noted conservationist on a mission to connect everyone with nature. Every day, our extended family of passionate Outfitters provide our customers with genuinely friendly expert service and quality craftsmanship. They are the heart and soul of everything we do.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Springfield, MO, US

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