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Customer Service Process Analyst Jobs in Nebraska

Dee Jay's QSR Inc - KFC

Customer Service

Lincoln, NE

$15 - $20.25/hr

Interaction with customers: receiving orders, processing sales and monies and managing customer issues. * Preparation of products. * Maintaining quality of product. * Monitoring all service equipment.

Dee Jay's QSR Inc - KFC

Customer Service

Lincoln, NE

$14 - $19/hr

Interaction with customers: receiving orders, processing sales and monies and managing customer issues. * Preparation of products. * Maintaining quality of product. * Monitoring all service equipment.

SPECTRAFORCE

NE · On-site

$15.75 - $21.50/hr

Written Communication Critical Reasoning/Thinking Strong Analytical & Problem Solving Strong Work ... delivery of excellent customer service through fast and accurate processing of orders ...

Applied Underwriters

Customer Service Representative

Omaha, NE · On-site

$15.25 - $20.75/hr

We are seeking a detail-oriented Customer Service Representative for our Commercial Auto team to ... hiring process, such as reviewing applications, analyzing resumes, or assessing responses and ...

Aircraft Specialties Inc

Customer Service Rep

Omaha, NE · On-site

$15.50 - $21/hr

Prepares product or service reports by collecting and analyzing customer information. ? Contributes to team effort by accomplishing related results as needed. ? Accesses the company's internal ...

Applied Underwriters

Customer Service Representative

Omaha, NE · On-site

$15.25 - $20.75/hr

We are seeking a detail-oriented Customer Service Representative for our Commercial Auto team to ... hiring process, such as reviewing applications, analyzing resumes, or assessing responses and ...

Applied Underwriters

Customer Service Representative

Omaha, NE · On-site

$15.25 - $20.75/hr

We are seeking a detail-oriented Customer Service Representative for our Commercial Auto team to ... hiring process, such as reviewing applications, analyzing resumes, or assessing responses and ...

Manulife

$36K - $57K/yr

Provide exceptional customer service to policyholders, agents, and other collaborators through ... to analyze and process the information you provide to us or third parties in the application ...

Lincare

Customer Service Rep

Omaha, NE · On-site

$15.25 - $20.75/hr

Assesses customer need for additional products/services * Assesses customer compliance with ... Read and analyze documents such as patient orders * Comprehend pharmacy prescription terminology

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Customer Service Process Analyst information

What is a customer service process analyst?

A Customer Service Process Analyst is a professional who examines and improves the processes and workflows within a customer service department. Their main goal is to enhance efficiency, customer satisfaction, and overall service quality by analyzing data, identifying bottlenecks, and recommending process improvements. They often collaborate with various teams to implement changes and monitor the results to ensure continuous improvement. This role requires strong analytical skills, attention to detail, and a deep understanding of customer service operations.

What are the key skills and qualifications needed to thrive as a customer service process analyst?

To thrive as a Customer Service Process Analyst, you need strong analytical skills, process improvement knowledge, and experience with customer service operations, typically supported by a bachelor’s degree in business or a related field. Familiarity with CRM software, data analysis tools like Excel or Tableau, and process mapping techniques such as Six Sigma or Lean certifications is highly valued. Excellent problem-solving abilities, communication, and stakeholder management skills help you collaborate and drive change effectively. These skills are critical for identifying inefficiencies, enhancing customer satisfaction, and ensuring continuous process improvement within service teams.

How does a customer service process analyst typically collaborate with other departments to improve customer experience?

A Customer Service Process Analyst frequently works cross-functionally with teams such as IT, operations, and product development to analyze and enhance customer service processes. This collaboration often involves gathering feedback, mapping workflows, and identifying inefficiencies or pain points that impact the customer journey. By facilitating workshops, presenting data-driven insights, and recommending process improvements, analysts help ensure that all departments are aligned toward delivering a seamless customer experience. Regular communication and project updates are common, fostering a collaborative environment where continuous improvement is prioritized.

What cities in Nebraska are hiring for Customer Service Process Analyst jobs?

Cities in Nebraska with the most Customer Service Process Analyst job openings:

Infographic showing various Customer Service Process Analyst job openings in Nebraska as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Customer Service

Lincoln, NE

Dee Jay's QSR Inc - KFC
See more jobs at Dee Jay's QSR Inc - KFCexternal

$15 - $20.25/hr

Other

Medical

Re-posted 10 days ago

Job description

KFC Team Member (Customer Service)

Build a strong Foundation both professionally and personally with a career at KFC! We’re looking for people who love serving customers, have experience in the restaurant industry and who want to be a part of the largest restaurant company in the world! If you want to build a great career while providing fast, fun and friendly service to our customers, KFC is the perfect place to learn, grow and succeed!


We offer the following: 

  • A commitment to promote from within 
  • Training and mentorship programs 
  • Scholarship opportunities 
  • Reward and recognition culture 
  • Competitive Pay
  • Flexible schedules- day, night and evening shifts
  • Employee meal discount program
  • Career advancement and professional development opportunities
  • Medical benefits
  • Health and Wellness programs
  • PERKS! Discounts on various offers
  • Next Day pay available
  • KFC Foundation Programs include FREE college tuition at WGU, $1 per $1 Savings Match Program, Hardship Assistance Program plus more!


The responsibilities of the team member will include: 

  • Interaction with customers: receiving orders, processing sales and monies and managing customer issues. 
  • Preparation of products. 
  • Maintaining quality of product. 
  • Monitoring all service equipment. 
  • Uncompromising standards in maintaining a clean and safe work environment (per Labor Board and OSHA regulations and Company standards), Unloading, stocking and maintaining required inventory level. 
  • Champions recognition and motivation efforts 


Requirements:

The ideal candidates must want to have fun serving great food to our customers! 

  • Must be at least 16 years of age 
  • Accessibility to dependable and reliable transportation 
  • Excellent communication skills, management/leadership and organizational skills. 
  • Physical dexterity required (the ability to move up to 50 lbs. from one area to another). 
  • Attendance and Punctuality a must 
  • Operating of cash register as needed and making change for other cashiers. 
  • Basic Math skills 
  • Complete training certification 
  • Enthusiasm and willingness to learn 
  • Team player 
  • Commitment to customer satisfaction 
  • Strong work ethic