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Customer Service Process Improvement Analyst Jobs

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Process Improvement Analyst 2

Newport News, VA · On-site

$65K - $80K/yr

Analyze improvement programs and potential results * Facilitate and coach improvement teams * Establish and maintain performance metrics to measure program success * Install process excellence ...

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AI Process Improvement Analyst - Ops

Phoenix, AZ

$71K - $88K/yr

We are seeking a highly motivated AI Process Improvement Analyst to join our high-performing team ... and customer pain points through our platform's core services and contact center channels.

Ardent Health Services

... Process Improvement Specialist leads process improvement initiatives to enhance operational ... Analyze, develop, and optimize service processes to improve efficiency, quality, and safety.

Crouse Hospital

Quality Improvement Analyst

Syracuse, NY · On-site

$30.60 - $51.51/hr

The Quality Improvement Analyst acts as an internal consultant who maintains, reports, and updates ... processes, staff customer service and actively participates in and supports development of key ...

Safelite Group

Process Improvement Manager

... and customer satisfaction. As the Manager of Process Improvement, you will be responsible ... Monitor and conduct data analysis on key performance indicators to identify areas of improvement ...

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Customer Service Process Improvement Analyst information

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How much do customer service process improvement analyst jobs pay per year?

As of Sep 10, 2026, the average yearly pay for customer service process improvement analyst in the United States is $80,542.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,500.00 and $89,000.00 per year, depending on experience, location, and employer.

What are popular job titles related to Customer Service Process Improvement Analyst jobs?

For Customer Service Process Improvement Analyst jobs, the most frequently searched job titles are:

Infographic showing various Customer Service Process Improvement Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $80,542 per year, or $38.7 per hour.

Process Improvement Analyst

Herndon, VA • On-site

Bridge Core (BCore)
IT Services • 11 - 50 employees
Learn more about Bridge Core (BCore)external

$140K - $170K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 days ago

Job description

Process Improvement Analyst
Herndon, VA
TS/SCI with Poly
 

At Bcore, our strength comes from how we deliver impact to the mission. Whether it’s architecting critical IT solutions, producing actionable intelligence, or developing cutting edge technology, we succeed because of the expertise, collaboration, and agility of our teams. Our Mission Services division combines enterprise IT, cloud solutions, DevSecOps, systems engineering, software development, and operational support. Bcore accelerates decisive advantage for warfighters and intelligence professionals by fusing human insight, rapid-fire engineering, precision-measured outcomes, and relentless grit into mission-ready solutions. 

Do you want to join a team that is building tailored technical solutions to modernize our government’s mission and our client’s business?  Do you have a desire to change how people work?  Are you interested in helping to protect our nation’s cyber interests? Join our growing team supporting customer missions as a Process Improvement Analyst in Herndon, Virginia.


Required Qualifications:   

  • Active TS/SCI with required polygraph
  • Bachelor's degree in Business Administration, Finance, Management, or a related field.
  • Minimum of two (2) years of experience in process analysis, benchmarking, program metrics, or management consulting.
  • Familiarity with the Sponsor's finance and/or contracts-related procedures is highly desirable.
  • Strong analytical and problem-solving skills.
  • Excellent written and verbal communication skills.
  • Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word).
  • Ability to work independently and as part of a team.
  • Strong attention to detail and organizational skills.

Desired Qualifications

  • Knowlege of process improvement methodologies (e.g., Six Sigma, Lean).

  • The expected salary range within the Washington, DC metropolitan area is: $140,000 - 170,000. Final compensation is unique to each individual and will be determined based on factors such as experience, education, geographic location, and contractual requirements. This is not a guarantee.
  • Benefits include Health/Dental/Vision, 401(k), Paid Time Off, STD/LTD/Life Insurance/Voluntary Life Insurance, Stipends, Referral Bonuses, and more.

BCore is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

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