Customer Service Process Improvement Analyst Jobs

Position Summary... What you'll do...Role summary:
The (USA) Manager, Process Improvement- Licensing leads initiatives to enhance key business functions by analyzing performance data, identifying gaps, and developing sustainable solutions. The manager has expertise in skilled trades, licensing, compliance requirements, etc. across multiple states and trades. They also support global projects, monitors program performance, and drives continuous improvement by applying industry best practices and company policies. With a focus on collaboration and accountability, this position supports organizational goals through clear communication, stakeholder engagement, and the implementation of scalable, efficient processes that promote long-term success.
About the team:
The Upstream Facility Services Safety team is dedicated to protecting over 7,000 field technicians by developing and implementing comprehensive safety programs that improve service quality and prevent incidents. This team leads safety training, audits, and compliance efforts while collaborating with stakeholders to drive continuous process improvements. With expertise in skilled trades, licensing, and regulatory requirements across multiple states, the team supports operational excellence and workforce well-being. Their leadership ensures adherence to federal, state, and local standards, fostering a secure and efficient work environment through effective change management and cross-functional collaboration.
What you'll do:

• Develop and implement process improvement initiatives to enhance key business functions and drive organizational goals.
• Research federal, state, and local trade licensing requirements
• Manage license applications, renewals, tracking etc.
• Collaborate with cross-functional teams to align on improvement strategies and communicate changes to stakeholders.
• Lead change management projects, ensuring readiness, managing expectations, and supporting adoption of new processes.
• Monitor program performance against metrics, addressing post-implementation issues and refining solutions.
• Provide guidance on policies, compliance, and operational controls to support behavior change and process sustainability.
• Manage global projects by applying industry best practices and adapting to evolving business trends.

What you'll bring:

• Proven experience leading process improvement initiatives and managing change across complex business functions.
• Strong expertise in project and stakeholder management, with the ability to align cross-functional teams and secure buy-in.
• Proficiency in analyzing data, identifying performance gaps, and developing sustainable, executable solutions.
• Knowledge of skilled trade compliance requirements and industry best practices to ensure process integrity and control.
• Ability to communicate effectively with executives and business partners to influence decision-making.
• Skilled in monitoring program performance and adapting strategies to achieve continuous improvement.
• Demonstrated leadership in mentoring and developing associates within a collaborative environment.
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At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $80,000.00 - $155,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications: Bachelor’s degree in Finance, Human Resources, Engineering, Supply Chain, or related field and 2 years’ experience in consulting, project management, business strategy, or relevant area OR 4 years’ experience in consulting, project management, business strategy, or related area. Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Leadership of cross-functional task forces or projects, Project Management Masters, Masters: Human Resources, Masters: Supply Chain Lean Six Sigma Champion Certification - CertificationPrimary Location... 814 Respect Dr, Bentonville, AR 72716, United States of America Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.