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Customer Experience Process Analyst Jobs (NOW HIRING)

Jefferson Capital Systems

Process Analyst

Sartell, MN · On-site

$45K - $65K/yr

The Process Analyst manages scheduled operational processes and workflows. They complete and ... REQUIREMENTS Education & Experience : * College degree in field related to data analysis or ...

Marsh McLennan

Senior Process Analyst

Boston, MA · Hybrid

$74K - $139K/yr

The Senior Process Analyst is a subject matter expert who consults, educates, and facilitates improvements across business unit efficiencies, customer experience, and workflow design. You will ...

CBN Brand

Customer Experience Analyst

$21 - $24/hr

... processes to collect and analyze multi-channel Voice of the Customer (VoC) data, gathering insights, and providing data-driven recommendations to improve the customer experience across the Prayer ...

Epay Policy

Customer Experience Analyst

Austin, TX · On-site

Create cohort analysis to see which customers are accelerating, stalling, or at risk. Translate ... Experience with financial services, payment processing, or insurance (not required; you'll learn ...

SimpliSafe

Customer Experience Analyst

Boston, MA · On-site

Experience supporting contact center operations is a plus What Values You'll Share * Customer ... process, to perform the essential functions of a position, or to receive other benefits and ...

SimpliSafe

Customer Experience Analyst

Richmond, VA · On-site

Experience supporting contact center operations is a plus What Values You'll Share * Customer ... process, to perform the essential functions of a position, or to receive other benefits and ...

Peraton

Business Process Analyst

Annapolis Junction, MD · On-site

$67K - $90K/yr

Demonstrates experience in consulting with a specialization in business and operational process ... customer service. * Recommends and facilitates quality improvement efforts, such as Six Sigma and ...

City of Cleveland

Business Process Analyst

Cleveland, OH · On-site

$75K - $85K/yr

Description Business Process Analyst Position Overview The Department of Public Works is seeking a ... Experience with enterprise work order management, asset management, fleet management, ERP, CRM, or ...

INENT INC

Senior Process Analyst

Walnut Creek, CA · On-site

The core team has over many years of experience in a variety of industries and management ... Senior Process Analyst Location: Walnut Creek, CA Duration: 1+ Year JOB SUMMARY The Senior Process ...

Amivero

$45K - $60K/yr

As a member of the Amivero team you will use your empathy for a customer's situation, your passion ... Bachelor +7 years of experience * Must be local to the DMV area * 5x a week on-site The Gist... U.S.

Phase2 Technology

Ops Process Analyst

Fort Worth, TX · On-site

$60 - $80/hr

EDUCATION & EXPERIENCE Bachelor's degree in related field (e.g. Operations Management, Logistics ... Customer Service SKILLS & CERTIFICATIONS * Excellent analytical and problem solving skills.

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Customer Experience Process Analyst information

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How much do customer experience process analyst jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for customer experience process analyst in the United States is $38.84, according to ZipRecruiter salary data. Most workers in this role earn between $28.37 and $45.67 per hour, depending on experience, location, and employer.

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For Customer Experience Process Analyst jobs, the most frequently searched job titles are:

Infographic showing various Customer Experience Process Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $80,791 per year, or $38.8 per hour.

Process Analyst

Sartell, MN • On-site

Jefferson Capital Systems
Finance and Insurance • 201 - 500 employees
Learn more about Jefferson Capital Systemsexternal

$45K - $65K/yr

Full-time

Re-posted 26 days ago

Job description

The Process Analyst manages scheduled operational processes and workflows. They complete and analyze operational reports to assess strategy effectiveness and develop new reporting. They will be called on to assist or lead projects to enhance internal systems for strategic goals. Using tools like SAS, Excel, and SQL Server, the Process Analyst performs in-depth portfolio analyses, loads portfolios into the database, and ensures data integrity. By leading innovative projects, they develop new processes to drive business objectives and improve operational efficiency.
JOB SUMMARY
  • Verify, extract, transform, append, and standardize data from a variety of data types and sources to meet system and business requirements.
  • Create and monitor reports to determine data quality and completeness, identify critical issues, trends, opportunities.
  • Pinpoint and analyze relevant data to support business initiatives (e.g. profitability, performance and variance analysis).
  • Develop and optimize queries to support various production processes, analytical tasks, and reporting requirements.
  • Identify and address application and process discrepancies, conducting root cause analyses and proposing effective solutions.
  • Design, develop, and maintain process improvements to automate current and future processes.
  • Facilitate the creation of Internal and External reporting.
  • Offer actionable insights for operational enhancements.

REQUIREMENTS
Education & Experience:
  • College degree in field related to data analysis or computer science or equivalent related experience.
  • 1 - 3 years of related experience in an analytic position desired (not required).

Required Skills & Abilities:
  • High level of skill in Excel; experience with SAS or SQL highly desired
  • Technical expertise in databases, querying techniques, and handling large datasets.
  • Understanding of fundamental accounting principles and business concepts.
  • Quick learner with the ability to grasp new business concepts, technical skills, and programming languages.
  • Strong analytical, problem-solving, and critical thinking abilities.
  • Effective communication skills, both written and verbal, with the capability to influence various stakeholders.
  • Able to work independently or collaboratively in a team setting.
  • Capacity to maintain productivity in a fast-paced, multitasking environment.

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