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Customer Experience Process Analyst Jobs (NOW HIRING)

ABB

Business Process Analyst

TX · Remote

$68K - $109K/yr

Each day, you will use data analytics to assess processes and outline problems, opportunities, and ... Experience with SAP Sales and Distribution, MM and Customer Service Modules * Experience with MS ...

Trident

Customer Experience (CX) Analyst

Customer Experience (CX) Analyst Trident is a leading provider of virtual assistant services, empowering busy professionals to streamline their administrative and operational workloads. As we scale ...

Pulte Group

Analyst - Customer Experience

Tempe, AZ · On-site

... Customer Experience (CX) products, providing third-level technical support, testing and defect ... Conducts analysis of business and system processes, system data, integration, and reporting.

Generac

Materials Process Analyst

Beaver Dam, WI · On-site

$26 - $32.25/hr

... shortages), customer on time delivery, and inventory turns (inventory accuracy). This role is ... Previous experience using SAP or equivalent ERP. * Certification/Technical Skills Preferred: CPIM ...

Tekberry

Accounting Process Analyst

East Aurora, NY · On-site

$100/hr

Accounting Process Analyst Pay Rate or Salary Range : $23.00/hr. Employment Type: Contract ... Experience with SAP ECC or similar ERP systems. * Proven ability to work in a fast-paced ...

Boston Scientific

Business Process Analyst I

Arden Hills, MN · Hybrid

$61K - $82K/yr

Experience working with Microsoft Office applications, including Excel. * Ability to analyze data and translate business needs into process improvements. * Strong written and verbal communication ...

Cargill

Credit Senior Process Analyst

Wayzata, MN

$97K - $125K/yr

Our 155,000 team members innovate with purpose, providing customers with lifes essentials so ... With over 160 years of experience as a family company, we look ahead while remaining true to our ...

GDIT

Senior Business Process Analyst

WV · On-site +1

$102K - $138K/yr

None Experience: 5 + years of related experience US Citizenship Required: Yes Senior Business ... Our work depends on a Senior Business Process Analyst joining our team to support our customer ...

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Customer Experience Process Analyst information

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How much do customer experience process analyst jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for customer experience process analyst in the United States is $38.84, according to ZipRecruiter salary data. Most workers in this role earn between $28.37 and $45.67 per hour, depending on experience, location, and employer.

What are popular job titles related to Customer Experience Process Analyst jobs?

For Customer Experience Process Analyst jobs, the most frequently searched job titles are:

Infographic showing various Customer Experience Process Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $80,791 per year, or $38.8 per hour.

Business Process Analyst

TX • Remote

ABB
Technology, Communication and Media • 10K+ employees
Learn more about ABBexternal

$68K - $109K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 20 days ago

ABB Group rating

7.8

Company rating: 7.8 out of 10

Based on 81 frontline employees who took The Breakroom Quiz

Job description

At ABB, we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Sales Admin, Business Process & Tools Ma

__

In this role, you will have the opportunity to bridge the gap between the technical environment and the business. Each day, you will use data analytics to assess processes and outline problems, opportunities, and solutions, to support decisions for new or changed Information Systems (IS) solutions or services. You will also showcase your expertise by supporting constantly in the continual service improvement process.
The work model for the role is: Remote in the U.S. #LI-Remote

Your role and responsibilities:

  • SAP Data Mining and Business Warehouse reporting

  • Providing business analysis, supplying technical and business process / data expertise, and supporting decisions for new or changed IS solutions/services within scope.

  • Collecting and translating requirements for projects and changes into specifications for internal and external delivery parties.

  • Applying related business processes knowledge to shape and align IS solution/services to build and deliver activities.

  • Maintenance of SAP Master Data

Our Team Dynamics

Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here createsrealimpact out there.

Qualificationsfor the role:

  • Bachelor's degree in Computer Science, Business Administration, or related field and 3+ years of relevant experience or Associate's Degree/HS Diploma and 8+ years of relevant experience required

  • 3+ years of experience in SAP or other ERP systems

  • Possess an enhanced knowledge of Excel and are highly skilled in SAP

  • Demonstrated commitment to data integrity and attention to detail

  • You are fluent in English, both written and verbal communication

  • Candidates must already haveworkauthorization that wouldpermitthem to work for ABB in the US.

Preferred Skills:

  • Experience with SAP Sales and Distribution, MM and Customer Service Modules

  • Experience with MS Office Tools (Word, Excel, PowerPoint, Power Query)

  • Experience with reporting tools such as Crystal Reports or Power BI

  • Project Management experience

What'sin it for you

We empower you to take initiative, challenge ideas, and lead with confidence.You'llgrow through meaningful work, continuous learning, and supportthat'stailored to your goals. Every idea you share and every action you take contributes to something bigger

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more informationregardingyour (EEO) rights as an applicant, please visit the following websites:https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may requestto reviewthe plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.

Protected Veterans and Individuals with Disabilities may requesta reasonableaccommodation if you are unable or limited in your ability to use or access ABB's career siteas a result ofyour disability. You may request reasonableaccommodationsby calling an ABB HR Representative at 1-888-694-7762 or by sending an email toUS-AskHR@abb.com. Resumes and applications will not be accepted in this manner.

While base salary is determined by things such as the successful applicant's qualifications and experience, this position is expected to pay between $68,600 and $109,760 annually.

ABB Benefit Summary for eligible US employees

[excludes ABB E-mobility, Athens union, Puerto Rico]

Go toMyBenefitsABB.comand click on "Candidate/Guest" to learn more

Health, Life & Disability

  • Choice between two medical plan options: A PPO plan called the Copay Plan OR aHigh DeductibleHealth Plan (with a Health Savings Account) called theHigh DeductiblePlan.

  • Choice between two dental plan options: Core and Core Plus

  • Vision benefit

  • Company paid life insurance (2X base pay)

  • Company paid AD&D (1X base pay)

  • Voluntary life and AD&D - 100% employee paid up to maximums

  • Short Term Disability - up to26 weeks- Company paid

  • Long Term Disability - 60% ofpay- Company paid.Ability to "buy-up" to 66 2/3% of pay.

  • Supplemental benefits - 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance

  • Paid Parental Leave

  • Employee Assistance Program

  • Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption

  • Employee discount program

Retirement

  • 401k Savings Plan with Company Contributions

  • Employee Stock Acquisition Plan (ESAP)

Time off

ABB provides 11 paid holidays. Salaried exempt positions areprovidedvacation under a permissive time away policy.

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?

Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.

Employment Type: FULL_TIME

What ABB Group employees say

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Benefits

Hours and flexibility

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About ABB Group

Sourced by ZipRecruiter

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

Industry

Technology, communication and media

Company size

10,000+ Employees

Headquarters location

Cary, NC, US

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