... customer or internal concerns related to service quality or delays as needed Manage shop floor ... service operations Excellent organizational, leadership, and communication skills Ability to ...
... customer or internal concerns related to service quality or delays as needed Manage shop floor ... service operations Excellent organizational, leadership, and communication skills Ability to ...
Service Operations Supervisor
AL · On-site
... Address customer or internal concerns related to service quality or delays as needed • Manage ... operations • Excellent organizational, leadership, and communication skills • Ability to ...
Service Operations Supervisor
AL · On-site
... Address customer or internal concerns related to service quality or delays as needed • Manage ... operations • Excellent organizational, leadership, and communication skills • Ability to ...
Be Seen First
Customer Service Manager
Theodore, AL · On-site
This position is ideal for someone with a strong account management background, excellent communication skills, and proven experience leading customer service operations in a professional business ...
Quick apply
Be Seen First
Customer Service Manager
Theodore, AL · On-site
This position is ideal for someone with a strong account management background, excellent communication skills, and proven experience leading customer service operations in a professional business ...
Job Duties As our Service Operations Coordinator , you willprovide specialized support to the ... customers to schedule planned repairs. The role interacts with General Manager, Salespeople ...
New
Job Duties As our Service Operations Coordinator , you willprovide specialized support to the ... customers to schedule planned repairs. The role interacts with General Manager, Salespeople ...
New
Operations Manager
Lucedale, MS · On-site
Operation Manager POSITION SUMMARY: Operation Manger should have an excellent level of commercial ... Assessing and reviewing customer satisfaction and service recovery process. * Meet all dept. heads ...
Operations Manager
Lucedale, MS · On-site
Operation Manager POSITION SUMMARY: Operation Manger should have an excellent level of commercial ... Assessing and reviewing customer satisfaction and service recovery process. * Meet all dept. heads ...
Operations Manager
Spanish Fort, AL · On-site
The Operations Manager has primary responsibility for providing oversight, coordination ... and customer service performance. 3. Participates in the development of Divisional/District ...
Operations Manager
Spanish Fort, AL · On-site
The Operations Manager has primary responsibility for providing oversight, coordination ... and customer service performance. 3. Participates in the development of Divisional/District ...
Operations Manager
Mobile, AL · On-site
$17 - $20/hr
Manage e-commerce orders, charge sends, and store ship-to-customer orders for accuracy and ... Ensure packaging and fulfillment processes meet brand and guest service standards. * Monitor and ...
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Operations Manager
Mobile, AL · On-site
$17 - $20/hr
Manage e-commerce orders, charge sends, and store ship-to-customer orders for accuracy and ... Ensure packaging and fulfillment processes meet brand and guest service standards. * Monitor and ...
Operations Manager
Mobile, AL · On-site
$17 - $20/hr
Manage e-commerce orders, charge sends, and store ship-to-customer orders for accuracy and ... Ensure packaging and fulfillment processes meet brand and guest service standards. * Monitor and ...
Operations Manager
Mobile, AL · On-site
$17 - $20/hr
Manage e-commerce orders, charge sends, and store ship-to-customer orders for accuracy and ... Ensure packaging and fulfillment processes meet brand and guest service standards. * Monitor and ...
Operations Manager
$42K - $48K/yr
... manage the daily operational aspects of the business. In this role you will work with customers ... Understanding of and commitment to customer service and the TWO MEN AND A TRUCK ® core values
Operations Manager
$42K - $48K/yr
... manage the daily operational aspects of the business. In this role you will work with customers ... Understanding of and commitment to customer service and the TWO MEN AND A TRUCK ® core values
CUSTOMER SERVICE MANAGER
Loxley, AL · On-site
We are seeking a Customer Service Manager to own and develop the customer relationship team as they ... Partner closely with Sales, Operations, Engineering, and Supply Chain teams to deliver a seamless ...
Quick apply
CUSTOMER SERVICE MANAGER
Loxley, AL · On-site
We are seeking a Customer Service Manager to own and develop the customer relationship team as they ... Partner closely with Sales, Operations, Engineering, and Supply Chain teams to deliver a seamless ...
CUSTOMER SERVICE MANAGER
Loxley, AL · On-site
We are seeking a Customer Service Manager to own and develop the customer relationship team as they ... Partner closely with Sales, Operations, Engineering, and Supply Chain teams to deliver a seamless ...
Quick apply
CUSTOMER SERVICE MANAGER
Loxley, AL · On-site
We are seeking a Customer Service Manager to own and develop the customer relationship team as they ... Partner closely with Sales, Operations, Engineering, and Supply Chain teams to deliver a seamless ...
Operations Manager
Daphne, AL · On-site
GENERAL SUMMARY & SCOPE The Operations Manager (OM) is responsible for leading through Ulta Beauty ... Manage service, boutique, and store supply inventory and ordering processes, ensuring allocated ...
Operations Manager
Daphne, AL · On-site
GENERAL SUMMARY & SCOPE The Operations Manager (OM) is responsible for leading through Ulta Beauty ... Manage service, boutique, and store supply inventory and ordering processes, ensuring allocated ...
Operations Manager
Daphne, AL · On-site
GENERAL SUMMARY & SCOPE The Operations Manager (OM) is responsible for leading through Ulta Beauty ... Manage service, boutique, and store supply inventory and ordering processes, ensuring allocated ...
Operations Manager
Daphne, AL · On-site
GENERAL SUMMARY & SCOPE The Operations Manager (OM) is responsible for leading through Ulta Beauty ... Manage service, boutique, and store supply inventory and ordering processes, ensuring allocated ...
Operations Manager
Mount Vernon, AL · On-site
Formulates service programs to educate customers in the maintenance of equipment. * Oversees the ... Management - The ability to organize and manage multiple priorities * Planning - The ability to ...
Operations Manager
Mount Vernon, AL · On-site
Formulates service programs to educate customers in the maintenance of equipment. * Oversees the ... Management - The ability to organize and manage multiple priorities * Planning - The ability to ...
Operations Manager
Mount Vernon, AL · On-site
Formulates service programs to educate customers in the maintenance of equipment. * Oversees the ... Management - The ability to organize and manage multiple priorities * Planning - The ability to ...
Operations Manager
Mount Vernon, AL · On-site
Formulates service programs to educate customers in the maintenance of equipment. * Oversees the ... Management - The ability to organize and manage multiple priorities * Planning - The ability to ...
BRANCH OPERATIONS MANAGER
Mobile, AL · On-site
The Branch Operations Manager in the construction industry is responsible for overseeing all ... Implement operational strategies to improve efficiency, reduce waste, and enhance customer service.
BRANCH OPERATIONS MANAGER
Mobile, AL · On-site
The Branch Operations Manager in the construction industry is responsible for overseeing all ... Implement operational strategies to improve efficiency, reduce waste, and enhance customer service.
Operations Manager
Mobile, AL · On-site
Responsible for all major areas of hotel operations and services including, but not limited to ... Project management skills (i.e., organizing, multitasking). * Creative and strategic skills.
Quick apply
Operations Manager
Mobile, AL · On-site
Responsible for all major areas of hotel operations and services including, but not limited to ... Project management skills (i.e., organizing, multitasking). * Creative and strategic skills.
Operations Manager
Mount Vernon, AL · On-site
Formulates service programs to educate customers in the maintenance of equipment. Oversees the ... Performs other related duties as assigned by management. Experience/Education/Skills/Abilities:
Operations Manager
Mount Vernon, AL · On-site
Formulates service programs to educate customers in the maintenance of equipment. Oversees the ... Performs other related duties as assigned by management. Experience/Education/Skills/Abilities:
Responsible for all major areas of hotel operations and services including, but not limited to ... Project management skills (i.e., organizing, multitasking). * Creative and strategic skills.
Responsible for all major areas of hotel operations and services including, but not limited to ... Project management skills (i.e., organizing, multitasking). * Creative and strategic skills.
Operations Manager
Mobile, AL · On-site
Responsible for all major areas of hotel operations and services including, but not limited to ... Project management skills (i.e., organizing, multitasking). * Creative and strategic skills.
Operations Manager
Mobile, AL · On-site
Responsible for all major areas of hotel operations and services including, but not limited to ... Project management skills (i.e., organizing, multitasking). * Creative and strategic skills.
Customer Service Operations Manager information
See Mobile, AL salary details
$44.2K - $52.4K
3% of jobs
$52.4K - $60.6K
0% of jobs
$60.6K - $68.8K
3% of jobs
$68.8K - $77K
2% of jobs
$77K - $85.2K
2% of jobs
$85.2K - $93.4K
3% of jobs
$93.4K - $101.6K
1% of jobs
$101.6K - $109.8K
1% of jobs
$109.8K - $118K
0% of jobs
$118K - $126.2K
1% of jobs
$127K is the 25th percentile. Wages below this are outliers.
$126.2K - $134.5K
83% of jobs
$44.2K
$122.7K
$134.5K
How much do customer service operations manager jobs pay per year?
As of Jul 27, 2026, the average yearly pay for customer service operations manager in Mobile, AL is $122,728.00, according to ZipRecruiter salary data. Most workers in this role earn between $133,000.00 and $133,000.00 per year, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a Customer Service Operations Manager, and why are they important?
To thrive as a Customer Service Operations Manager, you need expertise in customer relationship management, team leadership, and process optimization, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, workforce management systems, and analytics tools is typically required. Outstanding communication, problem-solving, and conflict resolution abilities help set top performers apart in this role. These skills are crucial for delivering excellent service, optimizing team performance, and ensuring customer satisfaction in a dynamic environment.
What is a customer service operations manager?
A customer service operations manager oversees the daily functions of customer service teams, ensuring efficient handling of customer inquiries, complaints, and support processes. They develop policies, analyze performance metrics, and coordinate with other departments to improve service quality, often using tools like CRM software. Strong leadership, communication skills, and experience in customer service are essential for this role.
What is the difference between Customer Service Operations Manager vs Customer Service Supervisor?
| Aspect | Customer Service Operations Manager | Customer Service Supervisor |
|---|---|---|
| Credentials | Typically requires a bachelor’s degree in business, management, or related field; relevant certifications are a plus | Usually requires a high school diploma or associate degree; experience in customer service is essential |
| Work Environment | Oversees multiple teams or departments, strategic planning, and process improvement | Manages daily team operations, handles escalations, and ensures customer satisfaction |
| Employer & Industry Usage | Common in large organizations across retail, telecom, and service industries | Found in various industries, often in call centers or customer support teams |
The Customer Service Operations Manager focuses on strategic oversight, process optimization, and managing multiple teams, while the Customer Service Supervisor handles daily team supervision and direct customer interactions. Both roles are vital for delivering excellent customer service but differ in scope and responsibilities.
How much should an operations manager get paid?
The salary for a Customer Service Operations Manager typically ranges from $60,000 to $110,000 annually, depending on experience, location, and company size. Factors such as industry certifications, leadership skills, and familiarity with customer service tools can influence compensation levels.
What is the highest paying job in customer service?
The highest paying roles in customer service are often executive-level positions such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and knowledge of customer service strategies and tools.
What are some common challenges faced by Customer Service Operations Managers, and how can they be addressed?
Customer Service Operations Managers often face challenges such as balancing high-quality service with efficiency, managing a diverse team, and adapting to rapidly changing customer expectations. To address these, managers typically implement robust training programs, leverage data analytics to identify areas for improvement, and foster open communication within their teams. Regularly seeking feedback from both customers and frontline agents also helps in making informed decisions and maintaining a positive work environment.
What is the minimum salary of an operations manager?
The minimum salary for a Customer Service Operations Manager varies by location and experience but typically starts around $50,000 to $70,000 annually. Entry-level positions or those in smaller companies may offer lower salaries, while experienced managers in larger organizations can earn significantly more. Salary also depends on industry, certifications, and the complexity of operations managed.
What are the most commonly searched types of Customer Service Operations jobs in Mobile, AL? The most popular types of Customer Service Operations jobs in Mobile, AL are:
What cities near Mobile, AL are hiring for Customer Service Operations Manager jobs? Cities near Mobile, AL with the most Customer Service Operations Manager job openings:
Other
Posted 28 days ago
Job description
Description
Job Summary
The Service Operations Supervisor is responsible for overseeing daily service operations and managing the service technician team to ensure high-quality repairs, efficient workflows, and on-time delivery. This role focuses on maintaining service standards, meeting customer expectations, and supporting technicians through leadership, training, and performance management.
Key Responsibilities
Supervise, schedule, and support service technician staff to ensure optimal productivity and coverage
Assist the General Manager with aligning shop cost centers with budget
Ensure all repairs and service work meet company quality standards and customer expectations
Monitor service timelines and ensure required delivery dates are consistently met
Review completed repairs for accuracy, completeness, and compliance with procedures
Provide technical guidance, coaching, and performance feedback to service technicians
Coordinate with parts, service advisors, and management to resolve workflow or repair issues
Track service metrics such as turnaround time, rework, and technician efficiency
Enforce safety policies, procedures, and best practices in the service area
Assist with hiring, onboarding, and training of new service technicians
Address customer or internal concerns related to service quality or delays as needed
Manage shop floor production through the Industrial Valve Intellus Platform
Requirements
Qualifications
Previous experience supervising or leading service or technical teams
Strong understanding of valve repair processes, quality standards, and service operations
Excellent organizational, leadership, and communication skills
Ability to prioritize tasks and manage multiple deadlines effectively
Problem-solving mindset with attention to detail
Proficiency with service management systems or repair tracking tools (required)
Preferred Experience
3+ years of experience in a valve repair service, maintenance, or repair environment
Prior supervisory or team lead experience
Experience improving service efficiency, quality, or turnaround time