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Customer Service Operations Manager Jobs in Florence, AL

Jack Marshall Foods, Inc.

Customer Service

Lawrenceburg, TN

$15 - $20.50/hr

Interaction with customers: receiving orders, processing sales and monies and managing customer issues. * Preparation of products. * Maintaining quality of product. * Monitoring all service equipment.

MPE Services

Customer Service / Dispatcher

Florence, AL · On-site

$14 - $16/hr

Your goal will be to provide outstanding customer service to our clients. To qualify for the role ... Good understanding of management practices and techniques. * Excellent leadership and interpersonal ...

MPE Services

Customer Service / Dispatcher

Florence, AL · On-site

$14 - $16/hr

Your goal will be to provide outstanding customer service to our clients. To qualify for the role ... Good understanding of management practices and techniques. * Excellent leadership and interpersonal ...

Walgreens

Customer Service Associate

Florence, AL · On-site

$13 - $18/hr

Operations * Provides customers with courteous, friendly, fast, and efficient service. * Recommends ... Checks in and prices merchandise as required or as directed by store manager or communicated by the ...

Walgreens

Customer Service Associate

Florence, AL · On-site

$13 - $18/hr

Operations * Provides customers with courteous, friendly, fast, and efficient service. * Recommends ... Checks in and prices merchandise as required or as directed by store manager or communicated by the ...

Variety Stores LLC

Customer Service Associate

Athens, AL

$12.25 - $17/hr

Ability to follow directives and interpret retail operational documents as assigned. Experience ... Management. Working Conditions • Retail store environment where extended periods of standing are ...

Big Lots

Customer Service Associate

Athens, AL · On-site

$12.25 - $17/hr

Ability to follow directives and interpret retail operational documents as assigned. Experience ... Management. Working Conditions • Retail store environment where extended periods of standing are ...

Walgreens

Customer Service Associate

Athens, AL · On-site

$15 - $17.50/hr

Operations * Provides customers with courteous, friendly, fast, and efficient service. * Recommends ... Checks in and prices merchandise as required or as directed by store manager or communicated by the ...

MPE Services

Vice President of Operations

Florence, AL · On-site

... managers, technicians, installers, and customer-service teams. * Hold leaders accountable for ... Operational Leadership * Provide executive oversight for residential operations across the Florence ...

MPE Services

Vice President of Operations

Florence, AL · On-site

... managers, technicians, installers, and customer-service teams. * Hold leaders accountable for ... Operational Leadership * Provide executive oversight for residential operations across the Florence ...

U-Haul

Customer Service Representative

Florence, AL · On-site

$14.25 - $19.50/hr

Use smartphone-based U-Scan technology to manage rentals and inventory. * Move and hook up U-Haul ... Customer Service Representative Minimum Qualifications: * Valid driver's license and ability to ...

U-Haul

Customer Service Representative

Florence, AL

$14.25 - $19.50/hr

Use smartphone-based U-Scan technology to manage rentals and inventory. * Move and hook up U-Haul ... Customer Service Representative Minimum Qualifications: * Valid driver's license and ability to ...

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All JobsCustomer Service Operations JobsCustomer Service Operations Manager JobsCustomer Service Operations Manager Jobs in Florence, AL

Customer Service Operations Manager information

See Florence, AL salary details

$39.9K

$111K

$121.6K

How much do customer service operations manager jobs pay per year?

As of Jul 29, 2026, the average yearly pay for customer service operations manager in Florence, AL is $111,009.00, according to ZipRecruiter salary data. Most workers in this role earn between $120,300.00 and $120,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Operations Manager, and why are they important?

To thrive as a Customer Service Operations Manager, you need expertise in customer relationship management, team leadership, and process optimization, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, workforce management systems, and analytics tools is typically required. Outstanding communication, problem-solving, and conflict resolution abilities help set top performers apart in this role. These skills are crucial for delivering excellent service, optimizing team performance, and ensuring customer satisfaction in a dynamic environment.

What is a customer service operations manager?

A customer service operations manager oversees the daily functions of customer service teams, ensuring efficient handling of customer inquiries, complaints, and support processes. They develop policies, analyze performance metrics, and coordinate with other departments to improve service quality, often using tools like CRM software. Strong leadership, communication skills, and experience in customer service are essential for this role.

What is the difference between Customer Service Operations Manager vs Customer Service Supervisor?

AspectCustomer Service Operations ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree in business, management, or related field; relevant certifications are a plusUsually requires a high school diploma or associate degree; experience in customer service is essential
Work EnvironmentOversees multiple teams or departments, strategic planning, and process improvementManages daily team operations, handles escalations, and ensures customer satisfaction
Employer & Industry UsageCommon in large organizations across retail, telecom, and service industriesFound in various industries, often in call centers or customer support teams

The Customer Service Operations Manager focuses on strategic oversight, process optimization, and managing multiple teams, while the Customer Service Supervisor handles daily team supervision and direct customer interactions. Both roles are vital for delivering excellent customer service but differ in scope and responsibilities.

How much should an operations manager get paid?

The salary for a Customer Service Operations Manager typically ranges from $60,000 to $110,000 annually, depending on experience, location, and company size. Factors such as industry certifications, leadership skills, and familiarity with customer service tools can influence compensation levels.

What is the highest paying job in customer service?

The highest paying roles in customer service are often executive-level positions such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and knowledge of customer service strategies and tools.

What are some common challenges faced by Customer Service Operations Managers, and how can they be addressed?

Customer Service Operations Managers often face challenges such as balancing high-quality service with efficiency, managing a diverse team, and adapting to rapidly changing customer expectations. To address these, managers typically implement robust training programs, leverage data analytics to identify areas for improvement, and foster open communication within their teams. Regularly seeking feedback from both customers and frontline agents also helps in making informed decisions and maintaining a positive work environment.

What is the minimum salary of an operations manager?

The minimum salary for a Customer Service Operations Manager varies by location and experience but typically starts around $50,000 to $70,000 annually. Entry-level positions or those in smaller companies may offer lower salaries, while experienced managers in larger organizations can earn significantly more. Salary also depends on industry, certifications, and the complexity of operations managed.
What cities near Florence, AL are hiring for Customer Service Operations Manager jobs? Cities near Florence, AL with the most Customer Service Operations Manager job openings:
Customer Service Operations Manager jobs near you

Customer Service & Operations Representative

Metal Exchange

Moulton, AL • On-site

$14 - $19/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 days ago

Job description

Overview
Consider joining the Metal Exchange family as a Customer Service & Operations Representative in our Moulton, AL location. The Customer Service & Operations Representative plays a key role in providing transportation services, inventory control, bookkeeping, and customer service for our Moulton Scrap Yard location.
This position will provide appropriate, consistent, and timely communication with internal and external customers.
Responsibilities
Essential Duties and Responsibilities:
Customer Service & Scale Operations
  • Greet customers and give instructions as to how to proceed
  • Operate truck scale within State of Alabama guidelines
  • Generate, sign and approve RW settlements within MEC requirement
  • Build and maintain strong relationships with suppliers and customers
  • Provide timely and appropriate customer service to all internal and external customers
  • Answer phones and back-up RW settlement
  • RW transactions including entry, check signing & customer interaction

Transportation & Shipping
  • Assist with dispatches for shipments to carriers per customer requirement
  • Coordinates and ensures timely and accurate transportation, along with documentation, to/from
    counterparties as indicated on the contractual agreement
  • Proactively arranges and manages carriers to ensure timely pickup and delivery
  • Meets with production to determine shipment releases
  • Schedules loads with production and transportation vendors, including communicating reschedules
    as needed
  • Creates and records shipment details/documents
  • Supports initiating and coordinating pre-shipment inspection (PSI)
  • Invoices COD customers for Moulton
  • Manages regulations with all CCIC containers and documentation
  • Complies with local, state, and governmental regulations

Inventory Administration
  • Ensures accurate inventory transactions involving RW piles, receiver material, and finished
    goods to allow accurate physical inventories and cost of goods sold
  • Supports recording all receiver material into finished goods
  • Supports creating finished goods from correct RW piles as required
  • Supports physical position management
  • Applies appropriate finished goods (cost of goods sold) to proper shipment
  • Manages inventory corrections/returns/conversions
  • Converts RW unfinished into finished tags
  • Collects, copy and tally baler production sheets for cost center report
  • Supports the production recap and supporting schedules

Financial & Administrative
  • Maintains, balances and publishes(email) check register daily
  • Faxes/emails all settlements over $7,000 to Accounting daily
  • Files settlements daily
  • Sends accounts payable invoices to St. Louis
  • Supports miscellaneous accounts payable checking, coding and copying
  • Supports logging usage and filling out of appropriate PO log
  • Helps manage petty cash
  • Supports invoicing for yard sales
  • Ensures proper check deposits for payments from COD customers
  • Helps with the Scrap Dragon purchasing program for RW
  • Occasionally manages purchased of various warehouse and office supplies
  • Handles Inbound mail
  • Performs other duties as required

Qualifications
Ideal Candidate Will Have:
Education
  • High School Diploma required; Associate's Degree preferred
  • Read, write, speak and understand English to 11th grade or above
  • Mathematics to 10th grade or above

Experience
  • 1 year of professional work experience in an office or warehouse administration position
  • Transportation experience is desired
  • Inventory control experience is desired

Other Required Knowledge, Skills, and Experience
  • Moderate to full proficiency in MS Office (Word, Excel) and Outlook
  • Must be detail-oriented with an ability to multi-task
  • Possesses strong organizational and time management skills
  • Serves the customer with excellent customer service/interpersonal skills
  • Works with the intention of being team oriented, communicative, and resourceful
  • Exemplifies our core values of Safety, Integrity, Caring, and Growth; behaves in a way that models these values
  • Ability to work under pressure while maintaining accuracy and professionalism
  • Must be eligible to work in the United States; visa sponsorships are not available
  • Must be able to pass a pre-employment drug screening and assessment
  • Must have regular attendance and be able to work onsite at our Moulton, AL location

About Us
Perks of the Job
  • Medical, dental and vision insurance
  • Disability and life insurance
  • 401(k) with matching contribution
  • Generous allotment of paid vacation and paid holidays
  • Enterprise-wide winter break between Christmas and New Year's holidays
  • Competitive wages plus performance-based bonus opportunities
  • Ongoing training and professional development
  • Ample opportunity for career growth and advancement
  • Paid time off for all new parents

Why Our People Love Working Here
  • Purpose-driven, friendly, open, and respectful culture
  • Highly engaged workforce - as indicated by best-in-class engagement scores
  • Shared core values of safety, integrity, caring and growth
  • Leaders committed to building more diverse, inclusive teams
  • On-Demand pay via DailyPay
  • Robust recognition and reward program
  • Community Impact opportunities including additional time off to volunteer and charitable match up to $250 per employee
  • Tuition reimbursement
  • Employee discount program with hundreds of partner brands
  • Wellness incentive program
  • Regular employee celebrations and events
Who We Are
Celebrating 50 years in 2024, MX Holdings is a global leader in the purchasing, processing, and manufacturing of non-ferrous metals, primarily Aluminum. Enabled by our breadth of experience and deep expertise, we are proud to deliver top-quality products and services to customers across our family of brands - including Metal Exchange and Pennex.
But it's not just what we do that sets us apart, it's how we do it. Safety. Integrity. Caring. Growth. These core values are embodied by each member of our team; guiding every action we take and decision we make. Whether it's driving innovation within our industry, making the impossible possible for our customers, providing a safe, respectful workplace for employees or supporting our local communities, our purpose is clear. We are dedicated to impacting our world in a positive way.
If you are a like-minded individual with a strong ability to problem solve, collaborate and effectively communicate, MX Holdings may be the perfect place for you to grow your career.
Our Commitment to Inclusion
We welcome people of different backgrounds, abilities, and perspectives. To ensure our business and culture continue to be inclusive of all people, we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age or marital status, veteran or disability status. MX Holdings and its family of companies are proud to be equal opportunity employers. Additionally, all of your information will be kept confidential according to EEO guidelines. Should you have any questions or require special assistance completing your application, please email jobs@metalexchange.com
Qualified Applicants must be legally authorized for employment in the United States and not require employer sponsored work authorization now or in the future for employment in the United States.
Our salary ranges are primarily determined by role, level, and location. The range provided for each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
Confidentiality Agreement Required: Yes
Posted Min Pay Rate
USD $0.00/Yr.
Posted Max Pay Rate
USD $0.00/Yr.

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