Customer Service Operations Manager Jobs in Foley, AL

Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes, Corporate Knights for clean capitalism and others.

Are you ready to make your next career move tojoin our team as our Service Operations Coordinator for KONE Americas? This role will support our Southeast District branches, and will sit at one of those branches: Birmingham, AL, Charlotte, NC, Garner, NC, Jacksonville, FL, Marietta, GA, Miramar, FL, Naples. FL, Tampa, FL, New Orleans, LA, Baton Rouge, LA, or Spanish Fort, AL.

The role will be 100% in office during the training period, eventually transitioning to a hybrid schedule, reporting to whichever branch is the closest 'home base'.

• Do you enjoy working in a fast-paced environment and have the ability to multitask on a daily basis?

• Are you able to collaborate with all levels of the organization to achieve business goals?

• Do you thrive in areas where priorities change from time to time?

• Are you skillful with technological toolssuch as Microsoft Office (Excel, Word, PowerPoint)?

• Do you demonstrate a passion for quality and results?

• Are you committed to promoting a safety culture in your team?

If you answered a resounding YES to these questions, then we have an amazing opportunity for you!

Job Duties

As ourService Operations Coordinator, you willprovide specialized support to the Service Business tendered repair process; booking secured Quoted Repair orders in SAP, initiate invoice down payments, requisition parts, follow-up with customers, and coordinate with Operations and customers to schedule planned repairs.

The role interacts with General Manager, Salespeople, Supervisors and Technicians to increase tender repair revenues and customer communication.

You willbring 2+ years of progressive and successful customer service experience to KONE along with an appetite for learning a new industry. A High School education or equivalent.

• Perform general office work and administrative tasks related to the ongoing service business of the branch.

• Maintain Technician on-call Scheduler,for overtimecalls for Technicians and Supervisors

• Maintain Scheduler Area Editor

• MonitorDispatch Board

• Assist Service Supervisorby pulling Made Visit reports in Report Generator weekly for distribution as requested

• Audit completeness and accuracy of KONECTBuildingSitenotes

• Provide internal Technician supports

• Manage Fleet Vehicles

• Assist withInvoicedispute

• Manage and order OfficeSupplies

• Reporting functions for Branch Staff Meetings

• Process utility invoices

• Additional duties as assigned

Hiring requirements

• Proficient in MS Word and Excel

• Well Organized

• Customer service mindset

At KONE, we foster an innovative and collaborative culture, valuing each individual's contribution. Employee engagement and sustainability are key focuses, promoting ethical practices and mutual respect. We're proud to offer experiences and opportunities to help you achieve career and personal goals while maintaining a healthy work-life balance.

We hire individuals who value culture because we believe culture drives innovation

• We value your authentic self.

• Collaborative, creative, and supportive work environment.

• Passionate about safety, quality, and innovation

• We care about the communities where we live and work.

Come share your passion and energy to make a positive impact at KONE for our customers and your career!

*Beware of Recruitment Scams!*

KONE is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

Read more on www.kone.com/en/careers/

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Just some of our many benefits include:

• Competitive salary

• Opportunities to learn and grow

• 401K Employer Match

• 401k Employer Non-elective Contribution

• Well-being Program

• Medical, Prescription, Dental and Vision Insurance

• Digital Health Solutions & Telehealth

• Health Savings Account (HSA)

• Flexible Spending Accounts (FSAs)

• Employee Family Assistance Program (EFAP)

• Family & Medical Leave

• Parental Leave

• Leave to Care for a Domestic Partner

• Paid Time Off & Holidays

• Company Paid Life and AD&D Insurance

• Supplemental Life and AD&D Insurance

• Company Paid Short-term and Long-term Disability

• Buy-Up Long-term Disability

• Critical Illness Insurance

• Hospital Indemnity & Accident Insurance

• Identity Theft Protection

• Legal Insurance

• KONE Credit Union

• Tuition Reimbursement

The hiring range for this role in the Birmingham, AL, Charlotte, NC, Garner, NC, Jacksonville, FL, Miramar, FL, Naples, FL, Orlando, FL, New Orleans, LA, and Tampa, FL locations is $54,800.00- $71,925.00.The compensation package offered will depend on candidate's ability to meet the requirements of the role, needs for thebusiness strategy, and a range of factors unique to each candidate, including their skill set, years and depth of experience, certifications, and location.

We will also consider candidates in the following areas.Below are the different ranges applicable to those locations:

• Baton Rouge, LA, Orlando, FL, and Spanish Fort, AL area hiring range:$52,100.00-$68,355.00

KONE Annual Bonus plan at 5% Target Incentive based on achievement of company goals and individual goals.

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