As an Operations Service Manager at Burlington, one of the largest off-price retailers in the ... Lead the Customer Service and Cashier teams, driving compliance to company policies and standards ...
As an Operations Service Manager at Burlington, one of the largest off-price retailers in the ... Lead the Customer Service and Cashier teams, driving compliance to company policies and standards ...
Operations/Service Manager II
$21.05 - $28.05/hr
As an Operations Service Manager at Burlington, one of the largest off-price retailers in the ... Lead the Customer Service and Cashier teams, driving compliance to company policies and standards ...
Operations/Service Manager II
$21.05 - $28.05/hr
As an Operations Service Manager at Burlington, one of the largest off-price retailers in the ... Lead the Customer Service and Cashier teams, driving compliance to company policies and standards ...
Job Duties As our Service Operations Coordinator , you willprovide specialized support to the ... customers to schedule planned repairs. The role interacts with General Manager, Salespeople ...
New
Job Duties As our Service Operations Coordinator , you willprovide specialized support to the ... customers to schedule planned repairs. The role interacts with General Manager, Salespeople ...
New
Operations Manager
$18 - $28/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
Operations Manager
$18 - $28/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
Operations Manager
Mccalla, AL · On-site
$18 - $28/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
Operations Manager
Mccalla, AL · On-site
$18 - $28/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
Managers are responsible for ensuring effective operations of the department and effective ... customer service experience
Managers are responsible for ensuring effective operations of the department and effective ... customer service experience
Operations Manager
Birmingham, AL · On-site
Managers are responsible for ensuring effective operations of the department and effective ... customer service experience
Operations Manager
Birmingham, AL · On-site
Managers are responsible for ensuring effective operations of the department and effective ... customer service experience
Operations Manager
Birmingham, AL · On-site
Managers are responsible for ensuring effective operations of the department and effective ... customer service experience
Operations Manager
Birmingham, AL · On-site
Managers are responsible for ensuring effective operations of the department and effective ... customer service experience
Operations Manager
Birmingham, AL · On-site
Visits customers and customer sites to evaluate and resolve safety issues, seeking service ... Successful completion of the WM Operations Manager Trainee program IV. Physical Requirements Listed ...
Operations Manager
Birmingham, AL · On-site
Visits customers and customer sites to evaluate and resolve safety issues, seeking service ... Successful completion of the WM Operations Manager Trainee program IV. Physical Requirements Listed ...
Operations Manager
Birmingham, AL · On-site
Visits customers and customer sites to evaluate and resolve safety issues, seeking service ... Successful completion of the WM Operations Manager Trainee program IV. Physical Requirements Listed ...
Operations Manager
Birmingham, AL · On-site
Visits customers and customer sites to evaluate and resolve safety issues, seeking service ... Successful completion of the WM Operations Manager Trainee program IV. Physical Requirements Listed ...
Operations Manager
Birmingham, AL · On-site
Visits customers and customer sites to evaluate and resolve safety issues, seeking service ... Successful completion of the WM Operations Manager Trainee program IV. Physical Requirements Listed ...
Operations Manager
Birmingham, AL · On-site
Visits customers and customer sites to evaluate and resolve safety issues, seeking service ... Successful completion of the WM Operations Manager Trainee program IV. Physical Requirements Listed ...
Operations Manager
Bessemer, AL · On-site
We hire Operations Managers based on location preference and the business' current openings. BASIC ... customer service skills, communication skills and interpersonal skills - Track record of meeting or ...
Operations Manager
Bessemer, AL · On-site
We hire Operations Managers based on location preference and the business' current openings. BASIC ... customer service skills, communication skills and interpersonal skills - Track record of meeting or ...
Operations Manager
Birmingham, AL · On-site
Provide leadership to branch dept managers including service, construction, parts and ... Develop and maintain effective customer communications * Develop and maintain on-going training ...
Operations Manager
Birmingham, AL · On-site
Provide leadership to branch dept managers including service, construction, parts and ... Develop and maintain effective customer communications * Develop and maintain on-going training ...
Operations Manager
Birmingham, AL · On-site
Provide leadership to branch dept managers including service, construction, parts and ... Develop and maintain effective customer communications * Develop and maintain on-going training ...
Quick apply
Operations Manager
Birmingham, AL · On-site
Provide leadership to branch dept managers including service, construction, parts and ... Develop and maintain effective customer communications * Develop and maintain on-going training ...
Operations Manager
Birmingham, AL · On-site
We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will ...
Operations Manager
Birmingham, AL · On-site
We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will ...
Operations Manager
Birmingham, AL · On-site
Provide leadership to branch dept managers including service, construction, parts and ... Develop and maintain effective customer communications * Develop and maintain on-going training ...
Operations Manager
Birmingham, AL · On-site
Provide leadership to branch dept managers including service, construction, parts and ... Develop and maintain effective customer communications * Develop and maintain on-going training ...
BGIS is a leading provider of integrated real estate management services, including facilities ... The Regional Operations Manager is responsible for the effective management of a client services ...
BGIS is a leading provider of integrated real estate management services, including facilities ... The Regional Operations Manager is responsible for the effective management of a client services ...
BGIS is a leading provider of integrated real estate management services, including facilities ... The Regional Operations Manager is responsible for the effective management of a client services ...
BGIS is a leading provider of integrated real estate management services, including facilities ... The Regional Operations Manager is responsible for the effective management of a client services ...
BGIS is a leading provider of integrated real estate management services, including facilities ... The Regional Operations Manager is responsible for the effective management of a client services ...
BGIS is a leading provider of integrated real estate management services, including facilities ... The Regional Operations Manager is responsible for the effective management of a client services ...
Key Responsibilities Operations and Service Excellence Ensure flawless shift execution across FOH ... Conduct routine manager walks, line checks, and opening/closing audits. Financial and Cost Control ...
Key Responsibilities Operations and Service Excellence Ensure flawless shift execution across FOH ... Conduct routine manager walks, line checks, and opening/closing audits. Financial and Cost Control ...
Customer Service Operations Manager information
See Helena, AL salary details
$40.8K - $48.3K
3% of jobs
$48.3K - $55.9K
0% of jobs
$55.9K - $63.5K
3% of jobs
$63.5K - $71.1K
2% of jobs
$71.1K - $78.6K
2% of jobs
$78.6K - $86.2K
3% of jobs
$86.2K - $93.8K
1% of jobs
$93.8K - $101.4K
1% of jobs
$101.4K - $108.9K
0% of jobs
$108.9K - $116.5K
1% of jobs
$117.2K is the 25th percentile. Wages below this are outliers.
$116.5K - $124.1K
83% of jobs
$40.8K
$113.3K
$124.1K
How much do customer service operations manager jobs pay per year?
As of Jul 27, 2026, the average yearly pay for customer service operations manager in Helena, AL is $113,267.00, according to ZipRecruiter salary data. Most workers in this role earn between $122,700.00 and $122,700.00 per year, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a Customer Service Operations Manager, and why are they important?
To thrive as a Customer Service Operations Manager, you need expertise in customer relationship management, team leadership, and process optimization, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, workforce management systems, and analytics tools is typically required. Outstanding communication, problem-solving, and conflict resolution abilities help set top performers apart in this role. These skills are crucial for delivering excellent service, optimizing team performance, and ensuring customer satisfaction in a dynamic environment.
What is a customer service operations manager?
A customer service operations manager oversees the daily functions of customer service teams, ensuring efficient handling of customer inquiries, complaints, and support processes. They develop policies, analyze performance metrics, and coordinate with other departments to improve service quality, often using tools like CRM software. Strong leadership, communication skills, and experience in customer service are essential for this role.
What is the difference between Customer Service Operations Manager vs Customer Service Supervisor?
| Aspect | Customer Service Operations Manager | Customer Service Supervisor |
|---|---|---|
| Credentials | Typically requires a bachelor’s degree in business, management, or related field; relevant certifications are a plus | Usually requires a high school diploma or associate degree; experience in customer service is essential |
| Work Environment | Oversees multiple teams or departments, strategic planning, and process improvement | Manages daily team operations, handles escalations, and ensures customer satisfaction |
| Employer & Industry Usage | Common in large organizations across retail, telecom, and service industries | Found in various industries, often in call centers or customer support teams |
The Customer Service Operations Manager focuses on strategic oversight, process optimization, and managing multiple teams, while the Customer Service Supervisor handles daily team supervision and direct customer interactions. Both roles are vital for delivering excellent customer service but differ in scope and responsibilities.
How much should an operations manager get paid?
The salary for a Customer Service Operations Manager typically ranges from $60,000 to $110,000 annually, depending on experience, location, and company size. Factors such as industry certifications, leadership skills, and familiarity with customer service tools can influence compensation levels.
What is the highest paying job in customer service?
The highest paying roles in customer service are often executive-level positions such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and knowledge of customer service strategies and tools.
What are some common challenges faced by Customer Service Operations Managers, and how can they be addressed?
Customer Service Operations Managers often face challenges such as balancing high-quality service with efficiency, managing a diverse team, and adapting to rapidly changing customer expectations. To address these, managers typically implement robust training programs, leverage data analytics to identify areas for improvement, and foster open communication within their teams. Regularly seeking feedback from both customers and frontline agents also helps in making informed decisions and maintaining a positive work environment.
What is the minimum salary of an operations manager?
The minimum salary for a Customer Service Operations Manager varies by location and experience but typically starts around $50,000 to $70,000 annually. Entry-level positions or those in smaller companies may offer lower salaries, while experienced managers in larger organizations can earn significantly more. Salary also depends on industry, certifications, and the complexity of operations managed.
What cities near Helena, AL are hiring for Customer Service Operations Manager jobs? Cities near Helena, AL with the most Customer Service Operations Manager job openings:
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 13 days ago
Burlington rating
4.5
Based on 935 frontline employees who took The Breakroom Quiz
19th of 21 rated department stores
Job description
Position Overview
Are you a proven leader with a strong drive to succeed? Do you work well in a process-driven environment where organization and efficiency are critical to success? Are you an expert multitasker who would thrive in a high-energy environment? If so, then this might be the right opportunity for you! As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations of the store. You will serve as a role model for store associates, demonstrating and reinforcing the company's Core Values, developing trust and respect among peers and staff, building strong teams and partnerships, and driving business results. You'll coach, train and develop a team of Cashiers and Customer Service Supervisors, Receiving team members and Receiving Supervisors while also overseeing business operations to ensure our associates are delivering excellent customer service and the highest degree of professionalism.
A Day In The Life
You'll Come With
Come join our team. You're going to like it here!
You will enjoy a competitive wage, flexible hours, and an associate discount. Burlington's benefits package includes medical, dental and vision coverage including life and disability insurance. Full time associates may also be eligible for up to 12 days of paid time off annually, up to 8 paid holidays, paid sick time in accordance with applicable law, and a 401(k) plan. We are a rapidly growing brand and provide a variety of training and development opportunities so our associates can grow with us. Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.
Individual pay decisions will be based on a variety of factors, such as but not limited to, qualifications, education, job-related skills, relevant experience, and geographic location.
Min-Mid $21.05 - $28.05
Posting Number R103900
Location Alabama-Birmingham
Address 1615 Montgomery Highway
Zip Code 35216
Pay Rate Hourly
Career Site Category Store Management
Position Category Store Management
Job Type Full-Time
Remote Type In Office/On-site
Evergreen No
Are you a proven leader with a strong drive to succeed? Do you work well in a process-driven environment where organization and efficiency are critical to success? Are you an expert multitasker who would thrive in a high-energy environment? If so, then this might be the right opportunity for you! As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations of the store. You will serve as a role model for store associates, demonstrating and reinforcing the company's Core Values, developing trust and respect among peers and staff, building strong teams and partnerships, and driving business results. You'll coach, train and develop a team of Cashiers and Customer Service Supervisors, Receiving team members and Receiving Supervisors while also overseeing business operations to ensure our associates are delivering excellent customer service and the highest degree of professionalism.
A Day In The Life
- Lead the Customer Service and Cashier teams, driving compliance to company policies and standards, safekeeping of company funds and property, asset protection, sales, and record keeping procedures.
- Provide guidance to the Customer Service Supervisors to ensure they meet customer service expectations and there is smooth customer flow at the registers.
- Manage the overall execution of operations and receiving SOPS.
- Lead the overall receiving process which includes transfers, debits, damages, and chargebacks and partner with the Receiving Supervisor to maintain the accuracy of inventory.
- Act as the Manager on Duty (MOD); setting the leadership example for customers, associates, and ultimately, driving results in the store.
- Support the Store Manager and others in areas including but not limited to staffing, sourcing, interviewing, training, and succession planning.
- Assist in the management of other store operations areas as needed.
- Communicate effectively with the District and Regional Management teams.
You'll Come With
- 3+ years of Retail Management or Store Operations experience at an Off Price, Big Box, Specialty or medium to large-sized, multi-unit retail organization
- Must be able to work a flexible schedule; including early mornings, nights, weekends, and holidays as required.
- Ability to lift and move boxes weighing up to 40 lbs.
- Experience utilizing scheduling and reporting computer software.
- Travel may be required from time to time.
Come join our team. You're going to like it here!
You will enjoy a competitive wage, flexible hours, and an associate discount. Burlington's benefits package includes medical, dental and vision coverage including life and disability insurance. Full time associates may also be eligible for up to 12 days of paid time off annually, up to 8 paid holidays, paid sick time in accordance with applicable law, and a 401(k) plan. We are a rapidly growing brand and provide a variety of training and development opportunities so our associates can grow with us. Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.
Individual pay decisions will be based on a variety of factors, such as but not limited to, qualifications, education, job-related skills, relevant experience, and geographic location.
Min-Mid $21.05 - $28.05
Posting Number R103900
Location Alabama-Birmingham
Address 1615 Montgomery Highway
Zip Code 35216
Pay Rate Hourly
Career Site Category Store Management
Position Category Store Management
Job Type Full-Time
Remote Type In Office/On-site
Evergreen No
What Burlington employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Burlington
Sourced by ZipRecruiter
At Burlington, we embrace the many facets of diversity that strengthen our communities where we live and work every day. If you want to grow your retail career with a caring and inclusive organization, come join the Burlington Stores team as a Customer Service Supervisor, Selling Floor Supervisor or Receiving Team Supervisor!
Industry
Retail
Company size
10,000+ Employees
Headquarters location
Burlington, NJ, US