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Customer Service Operations Manager Jobs in Texas

Albertsons

Service Operations Assistant

Fort Worth, TX · On-site

Job Summary The Service Operations Assistant supports the Service Operations Manager in overseeing front-end operations and customer service functions throughout the store. This position helps ensure ...

Albertsons

Service Operations Assistant

Fort Worth, TX · On-site

Job Summary The Service Operations Assistant supports the Service Operations Manager in overseeing front-end operations and customer service functions throughout the store. This position helps ensure ...

Insperity

Airport Operations Manager DFW Airport

Dallas, TX · On-site

$80K - $85K/yr

We're counting on you to maximize terminal and customer service performance by providing proactive ... Airport Service Operations Manager 's Responsibilities * Act as a primary point of contact for all ...

Albertsons

Service Operations Assistant

Cedar Hill, TX · On-site

Position Purpose The Service Operations Assistant supports the Service Operations Manager in overseeing front-end operations, customer service programs, associate development, and administrative ...

A-Z Bus Texas LLC

Operations Manager

Krugerville, TX · On-site

Description Job Summary The Operations Manager is responsible for ensuring the service department consistently delivers Customer Service Excellence across all A-Z Bus Sales locations. This role ...

New

A-Z Bus Sales

Operations Manager

Krugerville, TX · On-site

$83K - $104K/yr

Job Type Full-time Description Job Summary The Operations Manager is responsible for ensuring the service department consistently delivers Customer Service Excellence across all A-Z Bus Sales ...

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Customer Service Operations Manager information

See Texas salary details

$41.5K

$115.2K

$126.2K

How much do customer service operations manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for customer service operations manager in Texas is $115,225.00, according to ZipRecruiter salary data. Most workers in this role earn between $124,800.00 and $124,800.00 per year, depending on experience, location, and employer.

What are some common challenges faced by a customer service operations manager, and how can they be addressed?

Customer Service Operations Managers often face challenges such as balancing high-quality service with efficiency, managing a diverse team, and adapting to rapidly changing customer expectations. To address these, managers typically implement robust training programs, leverage data analytics to identify areas for improvement, and foster open communication within their teams. Regularly seeking feedback from both customers and frontline agents also helps in making informed decisions and maintaining a positive work environment.

What are the key skills and qualifications needed to thrive as a customer service operations manager, and why are they important?

To thrive as a Customer Service Operations Manager, you need expertise in customer relationship management, team leadership, and process optimization, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, workforce management systems, and analytics tools is typically required. Outstanding communication, problem-solving, and conflict resolution abilities help set top performers apart in this role. These skills are crucial for delivering excellent service, optimizing team performance, and ensuring customer satisfaction in a dynamic environment.

What is the difference between Customer Service Operations Manager vs Customer Service Supervisor?

AspectCustomer Service Operations ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree in business, management, or related field; relevant certifications are a plusUsually requires a high school diploma or associate degree; experience in customer service is essential
Work EnvironmentOversees multiple teams or departments, strategic planning, and process improvementManages daily team operations, handles escalations, and ensures customer satisfaction
Employer & Industry UsageCommon in large organizations across retail, telecom, and service industriesFound in various industries, often in call centers or customer support teams

The Customer Service Operations Manager focuses on strategic oversight, process optimization, and managing multiple teams, while the Customer Service Supervisor handles daily team supervision and direct customer interactions. Both roles are vital for delivering excellent customer service but differ in scope and responsibilities.

What is a customer service operations manager?

A customer service operations manager oversees the daily functions of customer service teams, ensuring efficient handling of customer inquiries, complaints, and support processes. They often analyze performance metrics, implement policies, and coordinate with other departments to improve customer satisfaction and operational efficiency. Strong leadership, communication skills, and familiarity with customer service tools are essential for this role.

What are the most commonly searched types of Customer Service Operations jobs in Texas?

The most popular types of Customer Service Operations jobs in Texas are:

What cities in Texas are hiring for Customer Service Operations Manager jobs?

Cities in Texas with the most Customer Service Operations Manager job openings:

Customer Service Operations Manager jobs near you
Infographic showing various Customer Service Operations Manager job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 16% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $115,225 per year, or $55.4 per hour.

Service Operations Assistant

Albertsons

Fort Worth, TX

Full-time

Medical, Dental, Retirement, PTO

Re-posted 15 days ago

Albertsons rating

5.9

Company rating: 5.9 out of 10

Based on 1,160 frontline employees who took The Breakroom Quiz

65th of 123 rated grocery stores

Job description

Why choose us?

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!

At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.


Job Summary

The Service Operations Assistant supports the Service Operations Manager in overseeing front-end operations and customer service functions throughout the store. This position helps ensure exceptional customer service, efficient store operations, regulatory compliance, and associate development. The Service Operations Assistant plays a key role in maintaining a positive shopping environment while supporting operational goals, customer satisfaction, and store profitability.

Key Responsibilities Front-End Operations
  • Assist in overseeing daily front-end operations, including checkout, customer service, self-checkout, and cash office functions.
  • Help ensure adequate staffing and effective deployment of associates throughout the day.
  • Monitor front-end productivity, service levels, and operational efficiency.
  • Support execution of company programs, promotions, and customer service initiatives.
  • Assist in maintaining a clean, organized, and customer-friendly environment.
Customer Service
  • Deliver exceptional customer service and serve as a resource for customers and associates.
  • Handle customer concerns, questions, refunds, and service recovery situations professionally.
  • Promote a customer-first culture focused on engagement, satisfaction, and loyalty.
  • Support initiatives designed to improve the overall shopping experience.
Cash Handling & Compliance
  • Assist with cash management procedures, register accountability, and balancing processes.
  • Ensure compliance with company cash-handling policies and operational procedures.
  • Support audits, cash office functions, and financial accuracy standards.
  • Assist in monitoring compliance with company policies, safety standards, and regulatory requirements.
Leadership & Team Development
  • Assist in training, coaching, and developing front-end associates.
  • Promote teamwork, accountability, and a positive workplace culture.
  • Help coordinate schedules, breaks, and daily work assignments.
  • Provide performance feedback and support associate growth and development.
  • Serve as a leader on duty when assigned and support store-wide operations.
Operational Excellence
  • Assist in maintaining service standards throughout all customer-facing areas of the store.
  • Monitor queue management, checkout efficiency, and customer wait times.
  • Support execution of operational initiatives and process improvements.
  • Work collaboratively with department leaders to ensure a seamless customer experience.
Safety & Compliance
  • Support store safety programs and compliance initiatives.
  • Assist in responding to customer and associate incidents according to company procedures.
  • Ensure adherence to loss prevention, safety, and operational policies.
  • Promote a safe and secure environment for customers and associates.
Qualifications
  • High school diploma or equivalent preferred.
  • Previous retail, grocery, customer service, or front-end experience preferred.
  • Leadership or supervisory experience preferred.
  • Strong customer service and communication skills.
  • Basic cash-handling and operational knowledge preferred.
  • Ability to work flexible schedules, including evenings, weekends, and holidays.
Physical Requirements
  • Ability to stand and walk for extended periods.
  • Frequent bending, reaching, lifting, and carrying up to 40 pounds.
  • Ability to work in a fast-paced retail environment.
  • Ability to perform repetitive movements associated with front-end operations.
Preferred Skills
  • Leadership and team development.
  • Customer service excellence.
  • Cash-handling and operational accuracy.
  • Problem-solving and conflict resolution.
  • Time management and organizational skills.
  • Strong communication and interpersonal abilities.
Career Growth Opportunities

This position can provide a pathway to roles such as:

  • Service Operations Manager
  • Sales Manager
  • Assistant Store Director
  • Store Director
  • District-Level Operations Leadership

The Service Operations Assistant plays a vital role in supporting store success by developing associates, delivering exceptional customer service, maintaining operational standards, and ensuring an efficient and welcoming shopping experience for every customer.

We also provide a variety of benefits including:

  • Competitive wages paid weekly
· Access to up to 50% of your earned wages before payday, via our partnership with Stream
  • Associate discounts
  • Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
  • Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
  • Leaders invested in your training, career growth and development
  • An inclusive work environment with talented colleagues who reflect the communities we serve


Our Values – Click below to view video: ACI Values

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