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Customer Service Operations Manager Jobs in Texas

Willborn

Service Operations Manager

Amarillo, TX

From gas stations and truck stops to aviation and fleet operations, our customers rely on us for ... As our Service Operations Manager , you'll lead the charge in making sure every service call is ...

Willborn

Service Operations Manager

Amarillo, TX · On-site

$70K - $85K/yr

From gas stations and truck stops to aviation and fleet operations, our customers rely on us for ... As our Service Operations Manager , you'll lead the charge in making sure every service call is ...

SSA Group

Food Service Operations Manager

Dallas, TX · On-site

$60K - $65K/yr

Food Service Operations Manager Reports to: General Manager Responsibilities ... Show dynamic leadership ability and motivate staff to exceed expectations of the customer and our ...

Aramark

Food Service Operations Manager

Temple, TX

Aramark Healthcare+ is seeking a Food Service Operations Manager to join their team at Baylor Scott ... Maintain a safe and healthy environment for clients, customers and employees * Follow all ...

Aramark

Food Service Operations Manager

Temple, TX

Aramark Healthcare+ is seeking a Food Service Operations Manager to join their team at Baylor Scott ... Maintain a safe and healthy environment for clients, customers and employees * Follow all ...

Aramark

Food Service Operations Manager

Temple, TX · On-site

Aramark Healthcare+ is seeking a Food Service Operations Manager to join their team at Baylor Scott ... Maintain a safe and healthy environment for clients, customers and employees * Follow all ...

Albertsons

Service Operations Assistant

Mckinney, TX · On-site

Receives and appropriately resolves customer complaints and reports to the Service Operations Manager and Store Director, as appropriate. • Accurately operates checkstand equipment such as a cash ...

Albertsons

Service Operations Assistant

Mckinney, TX · On-site

Receives and appropriately resolves customer complaints and reports to the Service Operations Manager and Store Director, as appropriate. • Accurately operates checkstand equipment such as a cash ...

Albertsons

Service Operations Assistant

Mckinney, TX

DUTIES AND RESPONSIBILITIES: • Champions corporate and division customer service programs to meet or exceed division customer service goals. • Assists Service Operations Manager in managing and ...

CVS Health

Manager, Service Operations

Dallas, TX · Remote

$60K - $132K/yr

Applies leadership skills, customer-centric mindset, and problem-solving abilities to drive ... Manages budgets related to service operations, ensuring that expenditures are within approved ...

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Showing results 21-40

All JobsCustomer Service Operations JobsCustomer Service Operations Manager JobsCustomer Service Operations Manager Jobs in Texas

Customer Service Operations Manager information

See Texas salary details

$41.5K

$115.2K

$126.2K

How much do customer service operations manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for customer service operations manager in Texas is $115,225.00, according to ZipRecruiter salary data. Most workers in this role earn between $124,800.00 and $124,800.00 per year, depending on experience, location, and employer.

What are some common challenges faced by a customer service operations manager, and how can they be addressed?

Customer Service Operations Managers often face challenges such as balancing high-quality service with efficiency, managing a diverse team, and adapting to rapidly changing customer expectations. To address these, managers typically implement robust training programs, leverage data analytics to identify areas for improvement, and foster open communication within their teams. Regularly seeking feedback from both customers and frontline agents also helps in making informed decisions and maintaining a positive work environment.

What are the key skills and qualifications needed to thrive as a customer service operations manager, and why are they important?

To thrive as a Customer Service Operations Manager, you need expertise in customer relationship management, team leadership, and process optimization, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, workforce management systems, and analytics tools is typically required. Outstanding communication, problem-solving, and conflict resolution abilities help set top performers apart in this role. These skills are crucial for delivering excellent service, optimizing team performance, and ensuring customer satisfaction in a dynamic environment.

What is the difference between Customer Service Operations Manager vs Customer Service Supervisor?

AspectCustomer Service Operations ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree in business, management, or related field; relevant certifications are a plusUsually requires a high school diploma or associate degree; experience in customer service is essential
Work EnvironmentOversees multiple teams or departments, strategic planning, and process improvementManages daily team operations, handles escalations, and ensures customer satisfaction
Employer & Industry UsageCommon in large organizations across retail, telecom, and service industriesFound in various industries, often in call centers or customer support teams

The Customer Service Operations Manager focuses on strategic oversight, process optimization, and managing multiple teams, while the Customer Service Supervisor handles daily team supervision and direct customer interactions. Both roles are vital for delivering excellent customer service but differ in scope and responsibilities.

What is a customer service operations manager?

A customer service operations manager oversees the daily functions of customer service teams, ensuring efficient handling of customer inquiries, complaints, and support processes. They often analyze performance metrics, implement policies, and coordinate with other departments to improve customer satisfaction and operational efficiency. Strong leadership, communication skills, and familiarity with customer service tools are essential for this role.

What are the most commonly searched types of Customer Service Operations jobs in Texas?

The most popular types of Customer Service Operations jobs in Texas are:

What cities in Texas are hiring for Customer Service Operations Manager jobs?

Cities in Texas with the most Customer Service Operations Manager job openings:

Customer Service Operations Manager jobs near you
Infographic showing various Customer Service Operations Manager job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 16% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $115,225 per year, or $55.4 per hour.

Service Operations Manager

Willborn

Amarillo, TX

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 18 days ago

Job description

At Willborn Fueling Systems, we don't just build or repair fueling systems, we keep entire businesses running. From gas stations and truck stops to aviation and fleet operations, our customers rely on us for fast, accurate, and dependable service. That doesn't happen by accident. It happens because of great leadership.

As our Service Operations Manager, you'll lead the charge in making sure every service call is handled right the first time, fast, and profitably. You'll manage people, processes, and performance...driving operational excellence and customer satisfaction while growing the next generation of technicians and leaders.

This is a hands-on, results-driven leadership role with real responsibility and visible impact. You'll spend your days making decisions that keep trucks rolling, customers loyal, and revenue growing.

What You'll Do

You'll own the results of our service department-ensuring it runs like a high-performance machine.

Fix It Right - First Trip, Every Time

  • Coach and audit technicians to ensure accurate diagnoses and lasting repairs.
  • Track service trends and eliminate recurring issues.
  • Manage warranty processes and regulatory documentation with precision.
  • Follow up with customers to make sure every call ends in satisfaction.

Fix It Fast - Keep the Fleet and Crews Moving

  • Ensure the right people, parts, and tools are ready before the work begins.
  • Oversee dispatch and scheduling to maximize productivity.
  • Remove bottlenecks, delays, and wasted steps in real time.
  • Implement smarter systems to speed up communication and results.

Fix It Profitably - Grow and Scale the Business

  • Meet or exceed revenue and margin goals.
  • Use data and KPIs to make informed decisions, not guesses.
  • Minimize non-billable time and maximize customer retention.
  • Strengthen customer relationships through proactive communication.

Lead People - Build, Train, and Grow the Best Team

  • Recruit and develop top-tier service technicians.
  • Set clear expectations and hold the team accountable.
  • Build succession plans and leadership pipelines.
  • Foster a culture of safety, teamwork, and high performance.

What You'll Need

  • Experience leading teams in fueling systems, electrical, mechanical, plumbing, or instrumentation service work.
  • Strong leadership and organizational skills-you're steady, assertive, and solutions-oriented.
  • A passion for process improvement and accountability.
  • Must be 30 years or older with a valid driver's license and clean driving record.
  • Ability to pass a background check and drug screening.
  • Proven track record of developing and leading effective teams.
  • Strong business acumen.
  • Must have a high school diploma.
  • Must be able to pass pre-employment drug & background check.

What You'll Get

  • Competitive Salary based on experience and results.
  • Medical, Dental, and Vision Insurance with multiple plan options.
  • Company-Paid Life Insurance ($25,000).
  • Company-Paid Long-Term Disability Coverage.
  • Optional FSA, HSA (if eligible), Short-Term Disability, Critical Care, Supplemental Life, and even Pet Coverage.
  • Two Weeks of Paid Time Off (PTO) per year, accruing and increasing with tenure.
  • Eight Paid Holidays per year.
  • Cell Phone Reimbursement.
  • Steel-Toed Boot Allowance.
  • 401(k) Retirement Plan with company match.
  • Paid training, continuing education, and career growth opportunities.

Why You'll Love It Here

You'll join a team that takes pride in their craft, supports one another, and believes in doing what's right...every time. You'll lead people who fix problems others can't, and your leadership will shape how customers experience our brand for years to come.

This isn't a job. It's a chance to lead a department that fuels progress, one service call at a time.

Ready to lead something that matters? Apply now and help us build the future of Willborn's service operations.

https://willbornco.isolvedhire.com/jobs/

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