Customer Service Operations Manager Jobs in Oklahoma

Maximize your potential. Minimize your footprint.

Nortek Data Center Cooling is a Madison Industries company. Madison Industries is one of the largest and most successful privately held companies in the world and has a robust portfolio of indoor air quality solutions. Madison builds entrepreneurially driven, branded market leaders that are committed to making the world safer, healthier and more productive by creating innovative solutions that deliver outstanding customer value.

At Nortek Data Center Cooling, we're shaping the future by Creating a Better Tomorrow Every Day! We are a premier HVAC company offering energy efficient and sustainable products and solutions that exceed customer expectations through our employees' commitment to quality, customer experience and operational excellence.

Nortek Data Center Cooling. is an equal employment opportunity and afrmative action employer and all qualied applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, status as a qualied individual with a disability or any other characteristic protected by law.

Nortek Air Management and its divisions offer a comprehensive compensation and benefits package. Our benefits package includes Health, Dental, Vision, Life, STD, LTD, FSA, HAS and 401(k) Plan with company contributions. To apply, please visit our career site at www.nortekair.com/careers.

Other Benefits:
*Making NexGen Products - Cooling the World's Ever Expanding Data Centers
*Airconditioned work environment

*Benefits start day one
*401K match
*First year, 4 weeks' vacation (accrued)

Maximize your potential. Minimize your footprint.

Nortek Data Center Cooling builds the systems that keep modern data centers running - from liquid cooling to largescale air solutions. Our work supports some of the world's most demanding AI and hyperscale environments, and we solve those challenges with engineering depth and practical execution.

We keep things simple here. We communicate early, stay close to the details, and follow through. When issues come up, we address them directly, not with layers of process. Customers count on us because we do what we say and we keep projects moving.

Our culture is handson and collaborative. People take ownership, move quickly, and help each other. If you like working with teammates who are straightforward and accountable, you'll feel at home.

With the backing of Madison Air, we have the scale, stability, and manufacturing footprint to support complex, highgrowth programs.

Job Summary

The Operations Manager is responsible for overseeing daily manufacturing operations to ensure efficient production, high-quality output, cost control, and compliance with safety standards. This role leads cross-functional teams, drives continuous improvement initiatives, and ensures alignment with business objectives. The role of the Operations Manager is to provide leadership of logistics, materials, planning, and manufacturing functions and to manage these tasks directly. The key challenge is to maintain production within specific guidelines for production efficiency, labor cost, product rework, waste amounts, and control of on-hold product.

Key Responsibilities:

• Oversee end-to-end manufacturing operations
• Ensure production targets are met while maintaining high quality and efficiency standards
• Develop and implement operational strategies to improve productivity and reduce costs
• Lead, mentor, and develop supervisors and production staff
• Set performance goals and conduct regular evaluations
• Foster a culture of accountability, safety, and continuous improvement
• Identify inefficiencies and implement Lean, Six Sigma, or other process improvement methodologies
• Drive automation and process optimization initiatives
• Monitor KPIs and implement corrective actions as needed
• Ensure compliance with company standards, regulatory requirements, and safety guidelines
• Collaborate with Quality teams to maintain product excellence
• Lead root cause analysis and corrective action processes
• Manage departmental budgets and control operational costs
• Analyze production data to improve profitability and reduce waste
• Support forecasting, capacity planning, and resource allocation
• Work closely with Supply Chain, Engineering, HR, and Sales teams
• Ensure materials, staffing, and equipment are aligned with production needs
• Drive alignment between operations and overall business strategy

Job Qualifications:

• Bachelor's degree in Engineering, Operations Management, Business, or related field
• 7+ years of experience in manufacturing or operations management
• Proven leadership experience in a production environment
• Experience with process improvement methodologies (Lean, Six Sigma) preferred
• Strong leadership and team management skills
• Excellent problem-solving and decision-making abilities
• Data-driven mindset with strong analytical skills
• Knowledge of manufacturing systems, ERP software, and production planning
• Strong communication and interpersonal skills
• Ability to manage multiple priorities in a fast-paced environment

Why Join Us:

• Opportunity to drive impactful operational improvements
• Leadership role with strong visibility and career growth
• Collaborative, performance-driven environment