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Customer Service Operations Associate Jobs in Ossining, NY

Hackmann Wealth Partners

Operations Associate

Stamford, CT · On-site

$60 - $65K/hr

... service to handle various aspects of the operations of the firm, including: · Maintaining client ... knowledge required. CRM knowledge a plus but not mandatory. · Great energetic attitude and ...

ALO

Operations Associate (Part-Time) - Soho

New York, NY · On-site

$17 - $23/hr

The Operations Associate will work closely with the Operations & Visual Management team in ... Passion for customer service and delivering exceptional experiences * Self-motivated with a desire ...

SuperDial

Operations Associate

New York, NY · On-site

$75K - $95K/yr

Collaborate across teams (Product, Customer Success, Engineering) to implement scalable systems and workflows. About you: * 1+ year in consulting or in an operations role at a startup. * Strong ...

NBT Bank

Operations Associate

New York, NY · On-site

$18.50 - $22.58/hr

Pay Range: $18.50 - $22.58 NBT Operations Associates are an integral part of providing excellent ... Professional and / or customer service experience preferred Skills and Abilities: * Ability to ...

Naturalvert

Operations associate

Hawthorne, NJ · On-site

A successful operations associate should be highly organized and have a versatile skill set to ... customer inquiries. • Assist in monitoring production quality to ensure it meets company ...

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Customer Service Operations Associate information

See Ossining, NY salary details

$10

$27

$53

How much do customer service operations associate jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for customer service operations associate in Ossining, NY is $27.06, according to ZipRecruiter salary data. Most workers in this role earn between $17.69 and $28.85 per hour, depending on experience, location, and employer.

What does a customer service operations associate do?

A Customer Service Operations Associate supports the daily functions of a customer service team by handling customer inquiries, resolving issues, and ensuring efficient workflow. They often process orders, manage customer accounts, and collaborate with other departments to address customer needs. Their role is crucial in maintaining customer satisfaction and improving service processes. These associates also help implement policies and use software tools to track and report on service metrics.

What are the key skills and qualifications needed to thrive as a customer service operations associate?

To thrive as a Customer Service Operations Associate, you need strong problem-solving abilities, attention to detail, and experience in customer support, often supported by a relevant degree or prior customer service experience. Familiarity with CRM software, ticketing systems, and communication platforms is typically required. Excellent interpersonal skills, patience, and adaptability enable you to handle diverse customer interactions and work effectively in a team environment. These skills ensure efficient resolution of customer issues, high satisfaction rates, and smooth operational workflows.

What are some common challenges faced by customer service operations associates, and how can they be effectively addressed?

Customer Service Operations Associates often encounter challenges such as managing a high volume of inquiries, handling difficult customer interactions, and adapting to evolving company policies or technology. To address these, it's important to develop strong communication and time management skills, seek support from team leads or mentors, and stay updated on product knowledge and best practices. Many organizations offer ongoing training and encourage collaboration within the team, which helps associates continuously improve their problem-solving abilities and overall performance.

What job categories do people searching Customer Service Operations Associate jobs in Ossining, NY look for?

The top searched job categories for Customer Service Operations Associate jobs in Ossining, NY are:

What cities near Ossining, NY are hiring for Customer Service Operations Associate jobs?

Cities near Ossining, NY with the most Customer Service Operations Associate job openings:

Customer Service Operations Associate jobs near you
Infographic showing various Customer Service Operations Associate job openings in Ossining, NY as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $56,290 per year, or $27.1 per hour.

Operations Associate

Hackmann Wealth Partners

Stamford, CT • On-site

$60 - $65K/hr

Other

Medical, Retirement, PTO

Posted 5 days ago

Job description

Hackmann Wealth Partners, a Stamford CT based financial planning firm, is seeking to hire an Operations Associate to join our growing team of professionals. Firm headquarters are in Stamford, CT with satellite sales locations in Boston and Washington, DC. Clients are attracted to the firm via financial radio shows hosted by the firm President.


The firm primarily serves families approaching or in retirement with $1 - $20 million in assets for long term financial planning and asset management. The company environment is fast-paced and entrepreneurial and requires team members to be enthusiastic and energetic.


Primary Duties & Responsibilities

The Operations Associate (OA) provides a high level of administrative service to handle various aspects of the operations of the firm, including:

·     Maintaining client data and events

·     Preparing necessary paperwork for account opening and maintenance

·     Monitoring client workflow

·     Tracking prospects and leads

·     Providing ad hoc support for various projects and issues as needed.


The OA is adaptable and energetic and performs additional operational, marketing and administrative responsibilities as needed. 


The OA actively participates in the continuous improvement and implementation of the firm's standardized processes, effectively collaborates with team members and ensures timely and accurate execution of requests to ensure operations are efficiently managed and high-quality client service is delivered.


Working in Stamford CT headquarters 4 days a week (M-Th) with Fridays remote working. Expected total hours worked per week (including weekend hours) in 50 hours range.


Qualifications

·     Bachelor’s Degree

·     Outstanding detail orientation and project management skills with an ability to work both independently and collaboratively.

·     Proactive problem-solver and an independent thinker; highly resourceful and will follow-up as often as necessary.

·     Ability to independently set priorities, carry out multiple and diverse assignments within time deadlines and handle ambiguity.

·     Strong eye for business and mature professional judgement.

·     Outstanding problem solving and decision-making skills.

·     Excellent written and verbal communication skills.

·     Microsoft Office Suite knowledge required. CRM knowledge a plus but not mandatory.

·     Great energetic attitude and enthusiasm for working in a small but growing business.

Benefits

·     Base salary in the $60 - $65k range dependent on qualifications and experience.

·     The successful candidate may be eligible for discretionary incentive compensation award(s). Awards are dependent on individual success at meeting job requirements and firm performance.

·     Health insurance with employer / employee contributions, 401k, flexible personal/vacation time off, sick leave, paid holidays.

·     Hands-on training and support for professional education and growth.

·     Fit to company culture and meeting high expectations is essential. A trial period of six months will be applied in the terms of employment.


If you are interested in applying for this position, you need to: email jeannie@hackmannwealth.com and (1) include two sentences about why you are interested in the position (2) indicate where you live and your ability to commute to Stamford and (3) attach your resume. Please make the subject line, “First Name Last Name: Resume”. Note: Only applicants that send this email will be considered.


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