Customer Service Operations Associate Jobs in Detroit, MI

Food Operations Associate - Part Time
Department: Co-Cuisine Production Allocate 800009
Employment Type: Part Time
Location: Co - Cuisine
Reporting To: Christopher Williams
Compensation: $19.00 - $20.00 / hour
Description
TheFood Operations Associate plays a dual role in supporting both food production and delivery operations. This position is responsible for supporting the preparation and packaging of high-quality food products, maintaining safety and quality standards, and ensuring accurate, timely deliveries to customer locations. The role requires strong attention to detail, teamwork, and a commitment to operational excellence.
Monday - Thursday 9:30am-2:00pm.
Key Responsibilities
Food Preparation
• Follow recipes and build specifications to prepare sandwiches, salads, and other menu items in a team-based, assembly-line environment.
• Assist in preparing raw ingredients, including washing, chopping, and measuring.
• Ensure consistency, quality, and accuracy by adhering to recipes and production instructions.
• Monitor holding times and temperatures to maintain food safety standards.
Food Packaging & Labeling
• Package finished food products in compliance with health and safety regulations.
• Accurately label products with required information, including expiration dates.
• Ensure packaging is neat, secure, and visually appealing for customers.
Quality Control & Safety
• Conduct routine quality checks to ensure products meet standards for taste, texture, and appearance.
• Maintain clean, safe, and sanitary production areas.
• Report food quality concerns, equipment issues, or safety hazards to supervisors.
• Follow all food safety guidelines, including proper use of PPE and sanitation procedures.
Production Line Support
• Support efficient production line operations by following established workflows.
• Communicate effectively with team members and supervisors to maintain productivity.
• Perform routine cleaning and basic maintenance of equipment and work areas.
Eat Club Operations
• Organize and maintain daily workflows, ensuring efficient sorting and fulfillment processes.
• Ensure all meals meet packaging and labeling standards.
• Maintain accuracy, organization, and efficiency in order sorting.
• Clean and organize delivery trays, bags, and workstations.
• Assist with or lead pre-sort and sorting processes.
• Ensure all deliveries depart on time.
• Complete delivery and fulfillment of meals, including customer-facing drop-offs.
• Maintain strong organizational skills in a fast-paced environment.
Driving Responsibilities
• Arrive on time for all scheduled shifts and maintain a positive, team-oriented attitude.
• Represent the company professionally by adhering to uniform and conduct standards.
• Follow all company policies, procedures, and food safety requirements.
• Load delivery vehicles accurately based on assigned routes and verify all required items.
• Drive company vehicles to customer accounts and Continental building, Operating a company vehicle equipped with continuous driver-facing and road-facing video safety technology
• Deliver correct orders on time while maintaining food safety standards.
• Communicate any issues or delays promptly to management.
• Handle end-of-day responsibilities, including unloading equipment and returning unused or dirty items.
Skills, Knowledge & Expertise
Minimum Qualifications

• Ability to work in a fast-paced, team-oriented environment
• Strong attention to detail and organizational skills
• Ability to follow instructions, recipes, and safety guidelines
• Good communication and problem-solving skills
• Flexibility to support multiple operational areas as needed
• Positive attitude and the willingness to work with all facets and levels of management
• Ability to obtain and maintain Department of Transportation (DOT) certification
• Valid Chauffer's License required upon hire
• Complete and maintain company sponsored food safety certifications

Physical Demands
The physical demands of this position include standing, walking, bending, lifting (Moving items of 40-70 pounds or more on a regular basis), and moving intermittently throughout the workday. These requirements may be met with or without reasonable accommodations.
Additional InformationThe duties of this position may change from time to time. Continental reserves the right to add or remove responsibilities at its discretion. This job description is intended to describe the general level of work being performed and is not intended to be all-inclusive.
Continental is proud to be an Equal Opportunity Employer.
Job Benefits
We prioritize the health, wellness and work-life balance of our team members and designed our comprehensive compensation packages to reflect that.
• Full-time team members are eligible for medical, dental and vision insurance, life insurance, disability insurance, parental leave, 401(k) with company match, at-work dining perks, flexible schedules, generous PTO, and a total rewards program. Team Members can also use our inclusive employee assistance program.
• Part-time Team Members are eligible for our 401(k) with company match, at work dining perks and team members can also use our inclusive employee assistance program.
Location-specific perks may also include wellness programming, on-the-job training, corporate-hosted courses, certifications and team events.
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