Customer Service Operations Associate Jobs in Grand Blanc, MI

RESPONSIBILITIES:
Kforce has a client that is seeking an Operations Associate in Burton, MI.
Summary:
The main function of an Operations Associate is to perform various administrative, technical, and/or customer service tasks across assigned business units. A typical operations associate is responsible for managing complex data, resolving customer issues, performing company research, assisting in project management, maintaining equipment inventories, and administering company policies.
Job Responsibilities:
* Gather, develop, maintain, and interpret complex data
* Communicate statistical and technical data with internal and external business units
* Assist in system change management and deployment
* Respond to inquiries for routine system issues and mainframe batch issues
* Assist in central deployment of changes to distributed cycle and mainframe batch cycle
* Assist in statistical reporting of metric and operational performance data
* Partake in asset management, pricing research, and procurement for online hardware and software
* Conduct physical inventories of equipment
* Participate in audits to determine the accuracy of inventories and records
* Manage complex or sensitive service orders
* Participate in feasibility studies, costing, and proposal preparations
* Provide training and assistance on new technology, telecom applications, systems, features, and communication charges
* Provide customer assistance with routine inquiries and problems such as software, hardware, and network operations
* Log and track inquiries and compile customer service statistics
* Administer policies and procedures
* Assume operational assignments where needed.
* Process order for Online Change/Add/Move requests.
* Provide billing issue resolution and adjustments.
REQUIREMENTS:
* Bachelor's degree in Business Administration, Finance, Computer Science, or related field
* 0-2 years of experience required
* Knowledge of MS Office Suite (Word, Excel, PowerPoint, Access, Project)
* Knowledge and understanding of corporate/unit policies and procedures
* Strong organization, planning and data management skills
* Demonstrated problem solving, critical thinking, and strong analytical abilities where problems are complex
* Strong written and verbal communication skills
* Strong interpersonal styles and communication methods to work effectively with business partners
* Ability to work independently and collaborate cross-functionally
* Ability to handle multiple projects simultaneously
* Ability to prioritize assignments/projects and multi-task within restricted time constraints
* Demonstrated capability of working in complex, global environments with global project teams
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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